Zebra Technologies, or simply Zebra, is an information technology and services company that provides a performance edge to individuals and companies on the fron
Technical Customer Support, II
Location
United States
Posted
49 days ago
Salary
$26 - $39 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Customer Support, II
Zebra Technologies
Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: As a member of the Zebra Sports Team, the Technical Customer Support II will provide analytical, consultative and technical support for Zebra Sports Systems. The system uses wireless location technology to track the movement of athletes during practice and builds player tactical, schematic and performance metrics which benefits coaches, trainers, scouts and club management through a variety of software and data platforms. The Technical Customer Support II will provide technical support to clients and internal team members, by performing configuration, remote diagnosis, monitoring and support of software and hardware devices. They will also proactively bring new insights and initiatives forward to enhance the product for existing and potential new customers. This position may interact with Business Development and Product Management team members to provide technical assistance required for sales campaigns and product demonstrations. This is a remote position and candidate must reside in Eastern or Central time zones. Please clearly state on your resume your knowledge of American football. - Diagnosing, repairing, and resolving technical hardware/software issues via remote tools or direct, in-person assistance. - Technical understanding and ability to troubleshoot TCP/IP networks. - Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. - Tracking and routing support requests using CRM/ticketing software, thoroughly documenting resolutions. - Fully documents customer interactions in real-time; may author content for review. - Identifying, prioritizing, and escalating complex or urgent technical issues to senior engineers or developers. - Solves problems in a timely manner using full understanding of the product functions and features and customer environment. - Maintaining deep knowledge of company products, staying current with updates, and providing feedback to product teams. - Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers. - Training users on new software or hardware, creating technical documentation, and assisting with installations. Collaborates with fellow technicians and supervisor to solve complex problems. Minimum Qualifications - High School or equivalent vocational qualification / experience (Associate Degree preferred) - 1+ years of experience within a customer focus position involving technical knowledge of a company's products and services - Deep understanding of American football, including the rules, gameplay flow, player positions, and in-game events within the NFL, with familiarity of NFL Next Gen Stats (NGS) data and metrics to effectively support, troubleshoot, and communicate issues related to the live game data and advanced player tracking systems - Ability to travel internationally - Must reside in Eastern or Central time zones Preferred Qualifications - Degree in Sports Science, Computer Science or technical degree is preferred - 2+ years of experience within a customer focus position involving technical knowledge of a company's products and services - Player Tracking Systems or related technology - GPS, RFID, video tracking, WIFI - Proficient computer system and application skills - understanding of IP networks - Proven professionalism working with high-profile clients in a fast-past environment - Excellent verbal and written communications skills specifically customer relations skills - Problem analysis and resolution skills; Excellent critical thinking and organizational skills Equal Opportunity Employer: Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Pay Range: $26.27 - $39.40 Hourly Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards: Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
Role Description We are looking for a Help Desk / IT Support Specialist to join our UK team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United Kingdom. What You Will Do - Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved. - Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments. - Manage user accounts and access permissions using Active Directory and Microsoft 365. - Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting. - Write clear documentation and keep the internal knowledge base up to date so issues do not repeat. - Escalate complex or recurring problems to the right team with context included. Qualifications - At least 1 year of experience in IT support or a helpdesk role. - Hands-on experience with Windows and macOS. - Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow). - Basic understanding of networking: VPN, DNS, TCP/IP. - You can explain technical issues in plain language without making people feel bad for asking. - Comfortable working independently and staying on top of your queue without someone checking in constantly. Requirements - Salary: £36,000–£42,000 gross/year. - Location: Remote. - Seniority Level: Junior.
Staff IT Engineer
CircleCircle helps businesses and developers harness the power of stablecoins for payments and internet commerce worldwide.
Role Description As a Staff IT Engineer on the IT Support team, you will act as a senior technical leader responsible for evolving Circle’s enterprise IT systems, infrastructure, and service delivery standards. You will own and scale critical platforms including: - Endpoint management - Mobile device management - ServiceNow ITSM You will drive automation and AI adoption to reduce manual effort and improve operational efficiency. This role sets technical direction, establishes best practices, and ensures high-quality IT services globally, including executive-level support, while proactively identifying opportunities to enhance reliability, security, and user experience across the organization. Qualifications - 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment - Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments - Hands-on experience with ServiceNow ITSM, including workflow development and platform administration - Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management - Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes - Experience operating in highly secure, regulated environments with strong attention to detail - Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion Requirements - Experience implementing automation using tools such as Workato, n8n, or similar platforms - Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil Benefits - Base Pay Range: $140,000 - $185,000 Company Description Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
Help Desk Technician
INVICTA SOFTWAREThe only fully integrated SecOps solution providing customers with a modular, customized cyber security platform
About the Role Invicta Software is seeking a dedicated Help Desk Technician to join our dynamic IT team. This role is pivotal in ensuring seamless technical support for our internal users and clients, helping to maintain productivity and resolve IT challenges efficiently. If you have a passion for problem-solving and enjoy working in a fast-paced environment, this position offers an exciting opportunity to grow your skills while making a meaningful impact. Key Objectives - Provide timely and effective technical support to end-users. - Troubleshoot hardware, software, and network issues. - Maintain clear communication and documentation of support requests. - Collaborate with IT teams to escalate and resolve complex problems. Responsibilities - Respond promptly to help desk tickets, emails, and phone requests. - Diagnose and resolve technical hardware and software issues. - Assist users with account setup, password resets, and access permissions. - Install, configure, and update software applications and operating systems. - Maintain inventory of IT equipment and software licenses. - Document troubleshooting steps and solutions in the ticketing system. - Provide guidance and training to users on basic IT procedures and tools. - Escalate unresolved issues to senior IT staff or third-party vendors as needed. - Contribute to continuous improvement of IT support processes. Qualifications & Requirements - Associate’s degree in Information Technology, Computer Science, or related field preferred. - Proven experience in a help desk or technical support role. - Strong knowledge of Windows and macOS operating systems. - Familiarity with common software applications such as Microsoft Office Suite. - Basic understanding of networking concepts and hardware troubleshooting. - Excellent communication and customer service skills. - Ability to prioritize tasks and manage time effectively. - Experience with ticketing systems and remote support tools is a plus. - CompTIA A+ or similar certifications are advantageous. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance plans. - Opportunities for professional development and certifications. - Collaborative and inclusive work environment. - Flexible work hours and remote work options. - Paid time off and company holidays.
Help Desk Coordinator II
RealPage, Inc.Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.
Overview Are you prepared to embark on an exciting journey with us? WhiteSky is searching for a dedicated Tier 2 Help Desk Agent to become a valuable member of our vibrant team based in Tuscaloosa, Alabama. About Us: WhiteSky Communications is your trusted partner in delivering premium Internet and video services across various real estate sectors, including student housing, luxury apartments, adult living, and assisted living. We take pride in our commitment to providing comprehensive solutions on a large scale. Position Overview: As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our customers through troubleshooting steps for their network issues, addressing internet-related concerns on customers' devices, and effectively resolving network equipment issues. Responsibilities - Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively. - Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance. - Conduct remote troubleshooting for network-related problems. - Identify access points and evaluate their functionality, including heartbeats and the number of users. - Determine the necessity of rebooting wireless access points to resolve connection issues. - Utilize MAC addresses to ascertain the connection status of devices. - Resolve cable and video-related issues. - Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller. - Rectify video and programming problems on Dish Smart Boxes. - Handle matters escalated from property staff. - Perform other duties as assigned. Qualifications Required: - Possession of a High School Diploma or GED. - Proficiency in network and wireless troubleshooting. - More than 2 years of experience in customer service. - Over 1 year of technical support experience. - Strong written and oral communication skills. - Exceptional telephone etiquette. - Detailed documentation capabilities. - Strong technical troubleshooting skills - Exceptional problem-solving abilities - A genuine passion for helping others - Effective communication skills - A desire to be an integral part of a dynamic and supportive team KNOWLEDGE/SKILLS/ABILITIES Required: - Familiarity with Ruckus, Juniper, and Cambium Access Points. - Experience with Zendesk or another ticketing system. - Previous work experience with an Internet Service Provider (ISP). Physical Demands and Working Conditions The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS - RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $17.84 - USD $30.43 /Hr.
