• Act as the primary solution owner from discovery through go-live, ensuring continuity of context across Sales, Engineering, Implementation, and Client Success. • Partner with Sales on deal strategy and solution validation, presenting solution approaches to senior client stakeholders. • Understand client alternatives and position Goodstack’s solution accordingly. • Lead and facilitate client discovery and solution reviews to understand goals, constraints, risks, and success criteria, producing clear client-facing solution recommendations and documentation. • Accountable for solution readiness and alignment through go-live, translating discovery into scoped, implementation-ready solutions that account for timelines and dependencies. • Act as a trusted advisor throughout onboarding, collaborating cross-functionally to drive alignment, resolve issues, and ensure a smooth path to go-live and strong initial adoption. • Capture insights from client engagements to improve solution patterns, playbooks, and delivery frameworks. • Partner with Product to relay client feedback and support roadmap decisions. • Support internal enablement across Sales and Client Success through reusable documentation and materials.

• Provide day‑to‑day SAP ECC support in SD, CS, and TM • Support and enhance order management, pricing, delivery creation, picking/packing, shipment execution, and billing processes • Strengthen and optimize CS processes • Enhance transportation execution • Work directly with sales, customer service, logistics, warehouse, and finance teams • Document processes and functional designs

• Provide day‑to‑day ECC support across Production Planning (PP), Plant Maintenance (PM), and Quality Management (QM), including hands‑on configuration, troubleshooting, and root‑cause analysis. • Support and enhance manufacturing execution processes, including production order creation, scheduling, confirmations, backflushing, goods movements, routings/BOMs, work centers, capacity planning, and integration with inventory and warehousing. • Drive improvements in production planning, including demand management, forecasting, MRP parameter optimization, planning strategies, and capacity leveling in coordination with supply chain and procurement teams. • Strengthen and optimize maintenance operations, including maintenance notifications, work orders, preventive and calibration schedules, equipment/functional location hierarchies, refurbishment processing, and spare‑parts planning. • Support and improve quality processes, including in‑process and final inspections, maintenance‑related inspections, results recording, usage decisions, defects logging, and quality notifications. • Work directly with manufacturing, maintenance, engineering, and quality teams to understand operational issues and convert them into practical SAP ECC solutions. • Streamline production, maintenance, and quality processes by reducing manual work, eliminating unnecessary customizations, and moving toward SAP standard best practices. • Begin building the path toward S/4HANA, including: Identify simplification items and functional deltas in PP, PM, and QM Recommend clean-core approaches and process harmonization opportunities Highlight areas where ECC technical debt will impact S/4 readiness Document processes, functional designs, and test scenarios in clear, business‑friendly language. • Collaborate closely with other SAP functional teams and developers; must have experience working with and managing contractors. • Support testing cycles, cutover planning, hypercare, and continuous improvement initiatives.

• Implement Microsoft Endpoint management solutions and related products for our company’s end customers and partners. • Serve as the technical lead in installing, configuring and upgrading device management services such as Intune within our customers’ and partners’ environments. • Responsible for the design and implementation of Microsoft Intune device management solutions and related technologies based on customer requirements. • Develop findings and recommendations documentation by analyzing customer and partner environments and identifying areas of opportunity that can be resolved via Intune endpoint management. • Execute implementation plans and configure customer and partner environments according to design specifications. • Serve as a technical lead on projects and workshops, accountable for the outcome of the technical objectives. • Collaborate with other Microsoft delivery teams on projects involving other workstreams such as mail migrations and security implementations. • Document best practices related to technology and processes for future reference by delivery team members.