• Provide day‑to‑day SAP ECC support in SD, CS, and TM • Support and enhance order management, pricing, delivery creation, picking/packing, shipment execution, and billing processes • Strengthen and optimize CS processes • Enhance transportation execution • Work directly with sales, customer service, logistics, warehouse, and finance teams • Document processes and functional designs

• Provide day‑to‑day ECC support across Production Planning (PP), Plant Maintenance (PM), and Quality Management (QM), including hands‑on configuration, troubleshooting, and root‑cause analysis. • Support and enhance manufacturing execution processes, including production order creation, scheduling, confirmations, backflushing, goods movements, routings/BOMs, work centers, capacity planning, and integration with inventory and warehousing. • Drive improvements in production planning, including demand management, forecasting, MRP parameter optimization, planning strategies, and capacity leveling in coordination with supply chain and procurement teams. • Strengthen and optimize maintenance operations, including maintenance notifications, work orders, preventive and calibration schedules, equipment/functional location hierarchies, refurbishment processing, and spare‑parts planning. • Support and improve quality processes, including in‑process and final inspections, maintenance‑related inspections, results recording, usage decisions, defects logging, and quality notifications. • Work directly with manufacturing, maintenance, engineering, and quality teams to understand operational issues and convert them into practical SAP ECC solutions. • Streamline production, maintenance, and quality processes by reducing manual work, eliminating unnecessary customizations, and moving toward SAP standard best practices. • Begin building the path toward S/4HANA, including: Identify simplification items and functional deltas in PP, PM, and QM Recommend clean-core approaches and process harmonization opportunities Highlight areas where ECC technical debt will impact S/4 readiness Document processes, functional designs, and test scenarios in clear, business‑friendly language. • Collaborate closely with other SAP functional teams and developers; must have experience working with and managing contractors. • Support testing cycles, cutover planning, hypercare, and continuous improvement initiatives.

• Implement Microsoft Endpoint management solutions and related products for our company’s end customers and partners. • Serve as the technical lead in installing, configuring and upgrading device management services such as Intune within our customers’ and partners’ environments. • Responsible for the design and implementation of Microsoft Intune device management solutions and related technologies based on customer requirements. • Develop findings and recommendations documentation by analyzing customer and partner environments and identifying areas of opportunity that can be resolved via Intune endpoint management. • Execute implementation plans and configure customer and partner environments according to design specifications. • Serve as a technical lead on projects and workshops, accountable for the outcome of the technical objectives. • Collaborate with other Microsoft delivery teams on projects involving other workstreams such as mail migrations and security implementations. • Document best practices related to technology and processes for future reference by delivery team members.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. • Design and propose tailored infrastructure solutions that align with customers' business objectives. • Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. • Provide product training and technical education to the sales team and customers. • Act as a trusted IT advisor for customers, partnering with Field Account Executives. • Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. • Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. • Develop solutions that fit customers’ needs and budgets through strategic planning. • Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. • Educate and develop sales teams on technical selling, product training, services, and technology trends.