Title: Technical Program Specialist (Remote in US in EST & CST) Location: US TX Remote US IN Remote US IL Remote US ID Remote US AL Remote View Fewer Locations locations US IA Remote US GA Remote US FL Remote US DE Remote US MA Remote US LA Remote US CT Remote US KY Remote Job Description: At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: Pitney Bowes is seeking a Technical Program Specialist Remote based in the United States in the EST and CST areas, you will be a critical part of the team. In this position, you will be at the forefront of the growth and continued success of Presort Services. The Technical Program Specialist acts as the bridge between clients, sales, and engineering, helping enterprise mailing customers connect their systems, data, and business needs with our products and capabilities. The salary range for this role is $101,000 - $120,00. The actual pay will be based on experience, skills, and work location. This role is eligible for an annual bonus. This is a remote Inside Sales position open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. Applicants must be legally authorized to work in the United States. Visa sponsorship is not available now or in the future. This role combines technical fluency, client engagement, and cross-functional collaboration to ensure our customers can fully leverage our Application Programming Interface (APIs), Secure File Transfer Protocol (SFTP) data exchanges, and Client Web Portal. You will play a key role in guiding clients through data integration, onboarding, and adoption, while helping internal teams translate customer needs into clear, actionable requirements. The ideal candidate has prior experience collaborating directly with clients in data-driven environments such as logistics, marketing technology, or business services and thrives at the intersection of technology and customer success. Roles and Responsibilities - Serve as a trusted technical liaison for client engagements involving data transfer, APIs, and integration capabilities. - Act as the subject matter expert for customer data enablement, understanding client workflows and ensuring our offerings align with their operational and technical requirements. - Partner closely with Sales, Engineering, and Client Services teams to define, prioritize, and deliver customer-facing capabilities such as APIs, SFTP access, and the Client Web Portal. - Participate in client meetings, providing clear explanations of data processes, product capabilities, and integration options. - Conduct product demonstrations and internal knowledge sessions that showcase our data-driven capabilities. - Translate business and client needs into well-defined requirements and user stories that guide internal development. - Support client onboarding, testing, and troubleshooting for data integrations or API connectivity, ensuring a smooth and professional experience. - Contribute to the continuous improvement of documentation, integration guides, and onboarding materials. - Provide insight into client trends and feedback and actively manage product roadmaps and inform priorities. - Travel occasionally for client visits, conferences, or onboarding sessions. Key Qualifications and Skills - Relevant experience: Demonstrated success in a client-facing or solutions-oriented role supporting technology-enabled products, integrations, or data services. - Technical acumen: Strong ability to understand and explain how systems, data flows, and integrations work and to translate that understanding into clear client and internal requirements. - Communication: Exceptional verbal and written communication skills; able to articulate complex concepts in accessible terms for both technical and business audiences. - Collaboration: Proven track record working cross-functionally with Sales, Product, and Engineering to define and deliver client-driven solutions. - Problem-solving: Analytical mindset with the ability to assess client technical needs, identify challenges, conduct competitive analysis, and coordinate effective resolutions. - Client engagement: Skilled at building trust, managing expectations, and maintaining long-term relationships through responsiveness and professionalism. - Organization and prioritization: Capable of managing multiple clients, requests, and priorities while maintaining accuracy and follow-through. Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®.  For completing this work, Presort Services receives discounted postage rates.  By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them.  Our national network of operating centers processes over 17 billion pieces of mail annually.  We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.  We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

• Overall Program Leadership: Serve as the designated overall Contractor Program Manager for the entire MAR JPO support contract • Program Management: Manage multiple concurrent programs including MAGR-2K, EGI, R-EGI, SDUE, and antenna systems • Surge Support Coordination: Coordinate all surge support and rapid response requirements • Strategic Planning: Support capability and technology roadmap development • Contract Administration: Ensure timely submission of all deliverables

Required Experience - 8+ years in cybersecurity, IT program management, or cyber consulting - Experience supporting state/local government or municipal clients - Strong understanding of cybersecurity controls and risk mitigation - Experience writing proposals, grants, or statements of work - Ability to work directly with executives and agency leadership - Strong project management and stakeholder coordination skills - Budget development / cost estimating experience Preferred Experience - Familiarity with FEMA, DHS, CISA, or state grant programs - Experience with cybersecurity maturity assessments or gap analyses - Knowledge of NIST Cybersecurity Framework, CPG, CIS Controls - Experience with municipal IT environments - Certifications such as PMP, CISSP, CISM, Security+, ITIL Technical Knowledge Areas Candidate should be comfortable discussing: - Multi-factor authentication (MFA) - Enhanced logging / SIEM - Encryption - Backup / disaster recovery - Vulnerability scanning - Incident response planning - End-of-life hardware/software replacement - Security awareness training - Cyber governance and policy development Soft Skills - Executive presence - Strong writing ability - Organized and deadline driven - Can gather inputs from multiple departments quickly - Politically aware / professional with public sector clients Engagement Scope Likely short-term consulting engagement to: - Assess current cybersecurity gaps - Recommend best grant project(s) - Help prepare grant submission - Support post-award implementation if funded Geography Preference for St. Louis based or Missouri based candidates, but remote with travel considered. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status” Texting Privacy Policy - Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. - No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. - Message frequency will vary depending on the application process.Msg & data rates may apply. - OPT out at any time by texting "Stop".

• Own day-to-day coordination of campaigns, ensuring alignment across timelines, deliverables, and priorities • Maintain campaign tracking systems and project management tools to ensure visibility and accountability • Coordinate timelines, workflows, and deliverables across multiple campaigns and teams • Run campaign coordination meetings, track action items, and ensure clear follow-up • Track campaign progress and ensure teams are meeting key milestones and commitments • Identify risks or delays early, escalate with recommendations, and support teams in problem-solving • Build, manage, and refine centralized systems to track campaign work and performance • Strengthen processes and workflows that support coordination across campaigns and issue areas • Support organizing programs and ensure alignment with campaign execution • Assist with campaign logistics, including coordination of activities and deliverables • Track campaign budgets and expenses, ensuring alignment with approved resources