• Take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries • Work in a fast-paced and multitasking environment • Provide excellent customer service and satisfaction with a goal of first call resolution • Research and solve problems for escalated calls • Maintain records, track cases, and log events for assigned area of benefits services • Provide direction and leadership in daily work and workflow of a service center team • Work on special projects as assigned

• Conduct comprehensive assessments and develop personalized treatment plans for clients. • Provide individual and group therapy sessions to address mental health issues. • Collaborate with multidisciplinary teams to ensure holistic care for clients. • Maintain accurate and timely documentation of client progress and treatment outcomes. • Utilize evidence-based practices to deliver effective therapeutic interventions. • Engage in ongoing professional development and training to enhance clinical skills. • Advocate for clients' needs and connect them with community resources. • Participate in case reviews and contribute to program development initiatives.

• Lead end-to-end integration of external flight supply partners (airlines, aggregators and GDS) via high-performance connectivity APIs. • Translate complex business and technical requirements into clear product specifications for automating search, booking and post-booking servicing. • Prioritize and manage a high-volume roadmap focused on improving integration quality, reducing time-to-market and minimizing system defects. • Monitor and optimize key supply metrics (price competitiveness, booking success rates and API latency) to ensure a seamless user experience. • Collaborate with engineering teams to build scalable, stable backend solutions aligned with internal platform standards. • Implement AI-driven solutions for price anomaly detection, automated issue handling and partner data mapping. • Work closely with commercial and partner success teams to onboard new supply sources and address performance gaps related to availability or feature support. • Standardize integration processes to improve partner onboarding scalability and operational efficiency. • Communicate progress, technical blockers and performance outcomes to cross-functional company stakeholders.

• Oversee the pre-suit claims process from initial report to resolution, ensuring accurate documentation, proper investigation, and timely communication with claimants, policyholders, and other stakeholders. • Review complex or high-value bodily injury claims to assess liability, coverage, and damages. • Collaborate with adjusters to ensure proper investigation, evaluation, and negotiation techniques are applied to achieve fair claim resolutions. • Answering any technical questions for adjusters. • Analyze claims data to identify trends, patterns, and opportunities for process improvement. • Generate and present regular reports to management, highlighting key performance indicators, challenges, and proposed solutions. • Review new suits and prepares them for transfer to defense counsel. • Reviews and re-evaluates injury claims upon receipt of new information. • Logs in time demands and monitors for responses. • Approves any coverage denials; signs coverage disclosure letters for BI/UM claims. • Responds to Civil Remedy Notices • Compiles monthly figures and reports to senior management. • Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.