O que você fará The Program Manager, Legal Operations-Gerente de Programas, Operações Jurídicas, leads strategic programs that enhance the efficiency, scalability, and understanding of the Legal function. You will guide projects across legal technology, process optimization, AI enablement, and outside counsel management. Partnering with the Senior Director, Legal Operations and Chief of Staff and senior legal leaders, you will translate priorities into relevant, measurable outcomes. You will collaborate with subject matter experts across Legal, including Commercial, Privacy, Litigation, and IP. You will also collaborate with partners in Finance, Procurement, IT, and other business teams. This will be a remote role located in Brazil, and will report to the Senior Director of Legal Operations and Chief of Staff. Only resumes submitted in English will be considered. #LI-Remote Quais serão as suas responsabilidades - You will lead the execution of strategic Legal Operations projects designed to enhance the Legal team's efficiency, scalability, and understanding of broader goals. - In close partnership with IT, you will manage legal technology programs by defining requirements, ensuring solutions provide measurable value, and supporting successful adoption across the team. - You will oversee program governance and reporting, managing timelines, risks, and deliverables while providing transparent, data-driven updates to Legal leadership. - You will work with Finance, IT, Procurement, and business teams to ensure your programs align with company-wide goals. - You will oversee change management efforts by developing communication, training, and engagement strategies that help use AI, new tools, and improved processes. - You will lead and maintain process documentation and help curate and update content within the Legal team's knowledge base O que precisa possuir para ser bem sucedido - 6+ years of program management experience within legal operations or business operations in a SaaS or technology environment - Experience managing programs and driving process improvements across legal or business teams - Experience with legal technology tools, including contract lifecycle management (CLM) systems, e-billing platforms, and legal intake solutions - You can define and report on metrics that reflect program performance and growth - Experience managing multiple partners in a matrixed organization - You have experience with Ironclad or similar contracts management systems - Experience supporting AI-driven projects within legal or operational workflows A Avalara é uma empresa AI-first AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. Como cuidaremos de você Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. O que você precisa saber sobre Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Identify friction across the customer journey — using both data and firsthand experience from enterprise deployments — and translate it into scoped, measurable CX programs. • Own end-to-end project management for deployments of key enterprise customers, driving onboarding, implementation, and time-to-value. • Lead cross-functional CX initiatives from charter to launch to adoption (e.g., onboarding redesign, SLAs, support routing, QBRs, health scoring, AI workflows). • Build and run program structures: plans, governance cadences, risk tracking, decision frameworks, and launch readiness. • Align Sales, Solutions, CS, Support, Product, Engineering, and Ops on ownership, tooling, and execution. • Define and track program success through dashboards, business reviews, and KPI frameworks tied to customer outcomes. • Convert repeat customer scenarios into standardized playbooks, documentation, and enablement assets. • Prioritise improvements using customer feedback, onboarding data, support signals, and deployment learnings. • Drive adoption of new processes and systems through strong change management. • Provide leadership with clear updates, trade-offs, and visibility into progress, risks, and blockers.

• Lead development and ongoing maintenance of clinical education content: webinars, 1-pagers, microvideos, courses, and community posts • Source, vet, and coordinate external clinical speakers aligned with provider needs and community programming • Serve as clinical POC for the Grow Forward Summit — keynote support, breakout speaker coordination, and CE administration for clinical sessions • Own the review cycle for clinical resources across the Help Center and community (100+ resources), ensuring accuracy and clinical currency • Maintain Grow's approved provider status with NBCC, ASWB, and AANP — including all regulatory requirements, documentation, and renewal • Oversee CE administration for all live events: evaluations, certificates, email communications, and compliance with each accrediting body's standards • Ensure Summit clinical sessions meet accreditation requirements and CEs are accurately administered for attendees • Manage and grow third-party CE partnerships (currently PESI, Violet, MI Center for Change) — contract oversight, engagement strategy, and provider-facing awareness • Serve as the clinical oversight authority for all CE offerings, including speaker vetting and evaluation design • Lead clinical content and CE administration for quarterly live CE events for prospective providers — a growing recruitment and lead gen channel • Ensure these events meet accreditation standards and are executed with the same rigor as programming for current providers • Own the CE experience from registration through certificate delivery for this audience • Serve as the clinical anchor for community moderation — providing guidance on clinical questions and ensuring the integrity of clinical content across the platform • Act as licensed clinical reviewer for provider-facing communications in partnership with Events, Community, and Comms teams • Attend and represent Grow at in-person provider events and sponsored external conferences as a clinical subject matter expert and panelist • Partner with Product and Clinical teams on provider-facing resources tied to clinical initiatives and product launches

OFFICE OF ECONOMIC OPPORTUNITY Office of the Economic Opportunity Mission: Strengthen Arizona’s workforce and economy. The Arizona Office of Economic Opportunity (OEO) coordinates workforce development strategy and evaluation, monitors the state's tax and regulatory competitiveness, and produces labor market, economic and demographic research and analysis. OEO is also home to the Arizona Finance Authority, which offers innovative, responsible, and sustainable financing solutions for public and private borrowers. PROGRAM COMPLIANCE SPECIALIST Job Location: 1400 West Washington Street Phoenix, AZ 85007 Posting Details: Salary: $65,000 - $80,000 Grade: 23 Closing Date: Open until business needs are met Job Summary: Workforce Program Compliance Specialist ensures that employment and training programs adhere to federal, state, and local regulations, as defined by the AZ RHT Federal Contract. The Program Compliance Specialist will support audits, monitor subcontractor performance, maintain accurate participant records, provide technical assistance to staff, and implement corrective actions to ensure compliant, high-quality service delivery. Reports directly to the AZ Healthcare Workforce Office Program Manager. The position is grant-funded and employment is contingent upon the availability of funding. Arizona’s Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as a part of a financial assistance award totaling $166,988,955.92 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor endorsement, by CMS/HHS, or the U.S. Government. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Monitoring & Auditing: Conduct regular audits of client files, eligibility documentation, and financial records for compliance with policies and RHT protocols. Regulatory Compliance: Ensure programs operate within federal, state, and local regulations. Technical Assistance & Training: Provide training to workforce partners and staff on compliance requirements, reporting systems, and best practices. Reporting & Data Management: Generate and submit comprehensive program performance reports. Investigation & Corrective Action: Investigate alleged misconduct or fraud and develop corrective action plans for non-compliant program areas. Contract Administration: Review and monitor subcontracts and program service agreements. Perform related duties as assigned. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Strong understanding of Workforce Innovation and Opportunity Act (WIOA) regulations and grant management. • Grant compliance, auditing, and workforce development. Skill in: • Excellent communication, presentation, and facilitation skills. • Excellent verbal and written skills for reporting and training. Ability to: • Establish and maintain professional relationships with both internal colleagues and external partners. • Analyze data to evaluate program performance. Selective Preference(s): • Bachelor’s degree in Education, Human Resources, Business Administration or a related field. • Preferred 3-7+ years of experience in workforce development, grants management, and compliance roles. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers a comprehensive benefits package to include: • Sick leave • Retirement plan • Health and dental insurance • Vacation with 10 paid holidays per year • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance • For a complete list of benefits provided by The State of Arizona, please visit our benefits page By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: • Positions in this classification participate in the Arizona State Retirement System (ASRS). *NOTE - Enrollment eligibility in ASRS will become effective after 27 weeks of employment. Contact Us: • If you have any questions, please feel free to contact Mariem Ly at mariem.ly@oeo.az.gov