• Identify friction across the customer journey — using both data and firsthand experience from enterprise deployments — and translate it into scoped, measurable CX programs. • Own end-to-end project management for deployments of key enterprise customers, driving onboarding, implementation, and time-to-value. • Lead cross-functional CX initiatives from charter to launch to adoption (e.g., onboarding redesign, SLAs, support routing, QBRs, health scoring, AI workflows). • Build and run program structures: plans, governance cadences, risk tracking, decision frameworks, and launch readiness. • Align Sales, Solutions, CS, Support, Product, Engineering, and Ops on ownership, tooling, and execution. • Define and track program success through dashboards, business reviews, and KPI frameworks tied to customer outcomes. • Convert repeat customer scenarios into standardized playbooks, documentation, and enablement assets. • Prioritise improvements using customer feedback, onboarding data, support signals, and deployment learnings. • Drive adoption of new processes and systems through strong change management. • Provide leadership with clear updates, trade-offs, and visibility into progress, risks, and blockers.

• Lead development and ongoing maintenance of clinical education content: webinars, 1-pagers, microvideos, courses, and community posts • Source, vet, and coordinate external clinical speakers aligned with provider needs and community programming • Serve as clinical POC for the Grow Forward Summit — keynote support, breakout speaker coordination, and CE administration for clinical sessions • Own the review cycle for clinical resources across the Help Center and community (100+ resources), ensuring accuracy and clinical currency • Maintain Grow's approved provider status with NBCC, ASWB, and AANP — including all regulatory requirements, documentation, and renewal • Oversee CE administration for all live events: evaluations, certificates, email communications, and compliance with each accrediting body's standards • Ensure Summit clinical sessions meet accreditation requirements and CEs are accurately administered for attendees • Manage and grow third-party CE partnerships (currently PESI, Violet, MI Center for Change) — contract oversight, engagement strategy, and provider-facing awareness • Serve as the clinical oversight authority for all CE offerings, including speaker vetting and evaluation design • Lead clinical content and CE administration for quarterly live CE events for prospective providers — a growing recruitment and lead gen channel • Ensure these events meet accreditation standards and are executed with the same rigor as programming for current providers • Own the CE experience from registration through certificate delivery for this audience • Serve as the clinical anchor for community moderation — providing guidance on clinical questions and ensuring the integrity of clinical content across the platform • Act as licensed clinical reviewer for provider-facing communications in partnership with Events, Community, and Comms teams • Attend and represent Grow at in-person provider events and sponsored external conferences as a clinical subject matter expert and panelist • Partner with Product and Clinical teams on provider-facing resources tied to clinical initiatives and product launches

OFFICE OF ECONOMIC OPPORTUNITY Office of the Economic Opportunity Mission: Strengthen Arizona’s workforce and economy. The Arizona Office of Economic Opportunity (OEO) coordinates workforce development strategy and evaluation, monitors the state's tax and regulatory competitiveness, and produces labor market, economic and demographic research and analysis. OEO is also home to the Arizona Finance Authority, which offers innovative, responsible, and sustainable financing solutions for public and private borrowers. PROGRAM COMPLIANCE SPECIALIST Job Location: 1400 West Washington Street Phoenix, AZ 85007 Posting Details: Salary: $65,000 - $80,000 Grade: 23 Closing Date: Open until business needs are met Job Summary: Workforce Program Compliance Specialist ensures that employment and training programs adhere to federal, state, and local regulations, as defined by the AZ RHT Federal Contract. The Program Compliance Specialist will support audits, monitor subcontractor performance, maintain accurate participant records, provide technical assistance to staff, and implement corrective actions to ensure compliant, high-quality service delivery. Reports directly to the AZ Healthcare Workforce Office Program Manager. The position is grant-funded and employment is contingent upon the availability of funding. Arizona’s Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as a part of a financial assistance award totaling $166,988,955.92 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor endorsement, by CMS/HHS, or the U.S. Government. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Monitoring & Auditing: Conduct regular audits of client files, eligibility documentation, and financial records for compliance with policies and RHT protocols. Regulatory Compliance: Ensure programs operate within federal, state, and local regulations. Technical Assistance & Training: Provide training to workforce partners and staff on compliance requirements, reporting systems, and best practices. Reporting & Data Management: Generate and submit comprehensive program performance reports. Investigation & Corrective Action: Investigate alleged misconduct or fraud and develop corrective action plans for non-compliant program areas. Contract Administration: Review and monitor subcontracts and program service agreements. Perform related duties as assigned. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Strong understanding of Workforce Innovation and Opportunity Act (WIOA) regulations and grant management. • Grant compliance, auditing, and workforce development. Skill in: • Excellent communication, presentation, and facilitation skills. • Excellent verbal and written skills for reporting and training. Ability to: • Establish and maintain professional relationships with both internal colleagues and external partners. • Analyze data to evaluate program performance. Selective Preference(s): • Bachelor’s degree in Education, Human Resources, Business Administration or a related field. • Preferred 3-7+ years of experience in workforce development, grants management, and compliance roles. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers a comprehensive benefits package to include: • Sick leave • Retirement plan • Health and dental insurance • Vacation with 10 paid holidays per year • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance • For a complete list of benefits provided by The State of Arizona, please visit our benefits page By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: • Positions in this classification participate in the Arizona State Retirement System (ASRS). *NOTE - Enrollment eligibility in ASRS will become effective after 27 weeks of employment. Contact Us: • If you have any questions, please feel free to contact Mariem Ly at mariem.ly@oeo.az.gov

Job Title: Finance Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role: We are seeking a highly analytical and hands-on Finance Manager to take ownership of financial operations and support strategic decision-making in a fast-paced, growth-oriented environment. This role combines day-to-day accounting with forward-looking financial planning. You will be responsible for maintaining financial accuracy, managing cash flow, building forecasts, and supporting leadership with insights that drive business decisions. The ideal candidate is detail-oriented, proactive, and comfortable operating independently in a startup setting. Responsibilities: Financial Operations & Accounting - Manage day-to-day bookkeeping, general ledger, and financial record-keeping. - Maintain accurate financial data within QuickBooks. - Oversee accounts payable/receivable and ensure proper documentation and controls. Cash Flow & Financial Health - Monitor cash flow, liquidity, and overall financial health on a weekly basis. - Track burn rate and maintain accurate runway projections. - Provide insights into financial sustainability and risk areas. Reporting, Budgeting & Analysis - Prepare monthly, quarterly, and annual financial reports for leadership. - Build and maintain financial forecasts and projections. - Develop and manage budgets, tracking actuals vs. planned spend. Strategic Finance & Decision Support - Support leadership with financial analysis for key business decisions. - Build financial models for growth initiatives and new opportunities. - Contribute to long-term financial planning and strategy. KPI & Operational Metrics - Define and track financial and operational KPIs. - Analyze revenue trends, cost drivers, and performance metrics. Tax Strategy & Compliance - Coordinate with external accountants or partners for tax compliance. - Support tax filings, audits, and regulatory requirements. Systems & Process Improvement - Improve financial processes, reporting systems, and workflows. - Maintain financial dashboards and reporting models. Growth & Scaling Support - Prepare financial reports and materials for investors or fundraising. - Support scaling of the finance function as the business grows. What Makes You a Perfect Fit: - Strong ownership mindset with the ability to work independently. - Detail-oriented with a high standard for accuracy and organization. - Comfortable operating in a fast-paced startup environment. - Analytical thinker who can translate data into actionable insights. - Proactive in identifying financial risks and opportunities. Required Experience & Skills (Minimum): - 3–7+ years of experience in accounting, finance, or a related role. - Strong hands-on experience with QuickBooks. - Advanced proficiency in Excel or Google Sheets for financial modeling and tracking. - Experience managing financial reporting, budgeting, and cash flow. - Strong understanding of financial statements and accounting principles. - Ability to work independently and manage multiple priorities. - Excellent written and verbal communication skills. Ideal Experience & Skills: - Experience working in a startup or high-growth environment. - Exposure to healthcare or multi-entity business structures. - Familiarity with cash vs. accrual accounting transitions. - Experience supporting investor reporting or fundraising processes. - CPA certification or progress toward certification. What Does a Typical Day Look Like? A Finance Manager’s day is centered around maintaining financial accuracy while supporting business decisions. You will: - Manage bookkeeping and update financial records. - Monitor cash flow and track financial performance. - Prepare reports and analyze financial data. - Collaborate with leadership on planning and strategy. - Improve financial processes and systems. In essence: you are the financial backbone of the business, ensuring clarity, accuracy, and informed decision-making. Key Metrics for Success (KPIs) - Accuracy and timeliness of financial reporting. - Cash flow visibility and financial stability. - Budget adherence and forecasting accuracy. - Quality of financial insights provided to leadership. - Efficiency of financial processes and systems. Interview Process: - Initial Phone Screen - Video Interview with Recruiter - Client Interview - Offer & Onboarding