Role Description The Manager – Program Management, manages day-to-day activity of program(s) and supervises staff. Extensive interaction with internal and external client(s). Acts as the primary contact for the assigned program(s). This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement. Works with Senior Manager or Director to develop policies, procedures and the business work plan for assigned program(s). Position may support multiple small clients or one large client. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency. - Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget. - Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff. - Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s). - Monitor program metrics to ensure adherence to program SLAs. - Aid management decisions on program development and design and/or restructure of program requirements. - Travel to and attend related meetings/conferences as required. - Presentation of program information to internal and external customers. - Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. - Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. - Participates in client kick-off and planning meeting(s). - Participates in internal and external team meetings. - Translate decisions and discussions into documented workflow processes. - Facilitate coordination of teams and team members to achieve successful program start-up. - Assist in developing program metrics. - Participates in client and/or FDA audits. - Identifies improvement of program processes. - Gather information on effectiveness of processes throughout the duration of programs. - Collect and interpret program metrics, as applicable. - Report and analyze process efficiencies, as applicable. - Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program. - Maintain program team performance by ensuring compliance with company and project goals. - Manage the dual role of supervising staff and supporting the maintenance of respective program applications. - Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance. - Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders. - Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution. - Other duties as assigned. Qualifications - Bachelor’s degree in relevant discipline or Associate Degree and equivalent work experience. - 5 – 8 years of relevant experience, or 3 – 5 years of experience with Master’s degree. - 2 years of related healthcare or pharmaceutical experience. - 1-year previous managerial experience. - Strong computer skills with specific aptitude in Microsoft Office. - Excellent verbal and written communication and presentation skills. - Strong analytical and problem-solving skills. - Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency. - Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements. - Client interfacing skills to cultivate and manage relationships. - Strong analytical skills. - Ability to analyze information and target trends. - Organize people and systems to achieve goals. - Working knowledge of customer service processes preferred. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Flexible work environment. - 20 days PTO, accrued. - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs. Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

Our client is seeking an experienced Program Manager (PM) to support a Department of Homeland Security (DHS) client aligned with USCIS initiatives. This role is responsible for planning, executing, and delivering cybersecurity programs in support of Zero Trust Architecture (ZTA) requirements. The Program Manager will oversee all task order activities, ensure compliance with DHS standards, and provide leadership across cross-functional teams to deliver secure, compliant, and high-quality outcomes. Key Responsibilities - Manage and oversee all work performed under the Performance Work Statement (PWS) - Serve as the primary liaison to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) - Lead program planning, execution, and delivery across all task order activities - Ensure adherence to schedule, performance metrics, and reporting requirements - Support Zero Trust engineering and architecture initiatives, including vendor-agnostic decision-making - Guide cross-functional teams to deliver DHS/USCIS program objectives - Monitor program risks, dependencies, and resource allocation across complex environments Required Qualifications - Bachelor’s degree in Business Administration, Public Administration, Information Technology, or related field - Minimum 5+ years of progressive program or project management experience in cybersecurity and IT environments - Project Management Professional (PMP) certification (required) Preferred Qualifications - Experience supporting Department of Homeland Security (DHS) programs or federal clients - Experience with Zero Trust Architecture (ZTA) or Zero Trust maturity initiatives - Familiarity with federal cybersecurity frameworks (e.g., NIST, FISMA, FedRAMP) Core Skills & Competencies - Strong program leadership and executive stakeholder engagement skills - Ability to manage multiple priorities and complex program environments - Experience coordinating cross-functional technical teams (engineering, security, architecture) - Strong understanding of cybersecurity program delivery and governance - Excellent communication, reporting, and organizational skills

Job Requisition ID # 26WD97337 26WD97337, Responsable de programme technique English translation to follow!/La traduction en anglais suivra! Présentation du poste Nous recherchons un Scrum Master expérimenté pour nous aider à remplir la mission de l'organisation, qui consiste à stimuler la productivité des développeurs, à garantir l'indépendance vis-à-vis des plateformes et à assurer la cohérence des plateformes logicielles. En tant que membre clé de cette équipe, vous favoriserez un environnement de travail collaboratif, transparent et hautement performant en s'appuyant sur la méthodologie Agile.Ce poste requiert une compréhension approfondie des principes Agile/Scrum, une expérience pratique de l'animation de cérémonies Scrum et une maîtrise des outils de gestion de projet Agile tels que JIRA. Le candidat idéal possède de solides compétences en communication interpersonnelle, un sens aigu de l'organisation et des aptitudes à la résolution de problèmes, ainsi qu'une attention particulière portée à l'amélioration continue, à la santé de l'équipe et à la vitesse de livraison. Le poste est à pourvoir au sein de la division Product Design and Manufacturing Solutions (PDMS) Platform. Cette équipe définit et développe la plateforme logicielle sur laquelle repose la gamme de produits Fusion 360. En tant que leader mondial des logiciels de conception 3D, d'ingénierie et de divertissement, Autodesk aide les gens à imaginer, concevoir et créer un monde meilleur. Autodesk favorise une conception de meilleure qualité grâce à une expérience inégalée et à un large portefeuille de logiciels, donnant ainsi à ses clients les moyens de relever leurs défis en matière de conception, d'affaires et d'environnement. Responsabilités - Agir en tant que scrum master principal pour deux équipes de développement connexes. Assurer le mentorat d'un scrum master junior au sein d'une troisième équipe plus petite travaillant sur un projet étroitement lié - Accompagner les équipes de développement dans l'utilisation de techniques agiles afin d'aligner la capacité des équipes sur leurs engagements - Collaborer avec les parties prenantes pour évaluer la portée et définir les priorités afin de livrer les fonctionnalités avec succès - Assurer la coordination avec les équipes interfonctionnelles pour gérer les dépendances et l'alignement entre les sprints et les versions - Animer les réunions (par exemple, les stand-up quotidiens, le backlog grooming, la planification des sprints, la planification des versions et les rétrospectives de sprint), en adaptant les processus si nécessaire pour maximiser la réussite de chaque équipe - Guider le processus d'affinement et d'estimation du backlog produit afin de s'assurer que les engagements sont réalisables et suivis de manière appropriée - Éliminer les obstacles au sein des équipes et les escalader si nécessaire pour garantir la productivité et la livraison - Protéger les équipes des distractions - Favoriser un environnement coopératif, en mettant l'accent sur la discussion ouverte et la résolution de problèmes - S'assurer que les artefacts de réunion sont générés/distribués pour communiquer les progrès aux parties prenantes - Faciliter ou participer à des initiatives d'amélioration pour combler les écarts entre les équipes Scrum et l'organisation au sens large Qualifications minimales - Plus de 5 ans d'expérience en tant que Scrum Master sur des projets de développement logiciel de moyenne à grande envergure comportant de multiples dépendances - Expérience en tant que Scrum Master de deux équipes de développement connexes simultanément - Expérience dans la suppression des obstacles entre les équipes de développement et les équipes de conception - Excellentes compétences en communication et en animation, capable de mener des discussions et de résoudre efficacement les conflits. - Solide expérience pratique de JIRA pour la prise de décision quantitative/qualitative et le reporting - Capacité à gérer les attentes et à mener à bien des projets avec des équipes distribuées - Capacité à encadrer/promouvoir à plusieurs niveaux (c'est-à-dire les membres de l'équipe, les Product Owners, la direction, etc.) - Solide compréhension tant de la théorie que de l'application des pratiques Agile - Solides compétences en organisation et en gestion du temps - Esprit proactif, orienté vers l’action et la prise de responsabilité, l’autonomie, et capable de travailler avec un minimum de supervision Qualifications souhaitées - Certification CSM, SAFe ou équivalent - Licence en informatique, ingénierie ou dans un domaine connexe - Connaissance des systèmes de conception - Expérience de l’utilisation de Figma, Confluence et Slack - Connaissance des tests logiciels, des outils et des meilleures pratiques (par exemple, Playwright, BrowserStack) ______________________________________________________________________________________________________________ 26WD97337, Technical Program Manager Position Overview We are looking for an experienced Scrum Master to help us fulfil the mission of the organization which is to drive developer productivity, cross platform device independence and software platform consistency. As a valued member on this team, you will foster a collaborative, transparent, and high-performing team environment using the Agile framework. This role requires deep understanding of Agile/Scrum principles, hands-on experience running Scrum ceremonies, and proficiency with Agile project management tools like JIRA. The ideal candidate brings strong interpersonal communication, organizational awareness, and problem-solving skills, as well as a keen focus on continuous improvement, team health, and delivery velocity. The role is in the Product Design and Manufacturing Solutions (PDMS) Platform division. This team defines and builds the software platform the Fusion 360 family of products is built upon. As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and make a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. Responsibilities - Work as the primary scrum master for two related development teams. Provide mentoring for a junior scrum master on a third, smaller team on a closely related project - Coach the development teams in the use of agile techniques to match team capacity to commitments - Collaborate with stakeholders to assess the scope and define priorities to deliver features successfully - Coordinate with cross-functional teams to manage dependencies and alignment across sprints and releases - Facilitate meetings (e.g., daily stand-up, backlog grooming, sprint planning, release planning, and sprint retrospectives), adapting processes as required to maximize each team’s success - Guide product backlog refinement and estimation process to ensure commitments are achievable and tracked appropriately - Remove team impediments and escalate when necessary to ensure team productivity and delivery - Shield the teams from distractions - Foster a cooperative environment, emphasizing open discussion, and problem-solving - Ensure meeting artifacts are generated/distributed to communicate progress to stakeholders - Facilitates or participates in improvement initiatives to bridge gaps between the Scrum teams and the broader organization Minimum Qualifications - 5+ years as a Scrum Master role working on medium to large-scale software development projects with multiple dependencies - Experience working as a scrum master of two related development teams at the same time - Experience removing impediments between development teams and experience design teams - Excellent communication and facilitation skills, able to lead discussions and resolve conflicts effectively. - Strong hands-on experience of JIRA for quantitative/qualitative decision making and reporting - Ability to manage expectations and execute with distributed teams - Ability to coach/advocate at multiple levels (i.e., team members, product owners, management, etc.) - Solid understanding of both the theory and application of Agile practices - Strong organization and time management skills - Proactive mindset with a bias toward action and ownership, self-sufficiency, working with minimal oversight Preferred Qualifications - CSM, SAFe Certification, or equivalent - Bachelor’s degree in computer science, Engineering, or related field - Familiarity with Design Systems - Experience in using Figma, Confluence, and Slack - Familiarity with software testing, tools, and best practices (e.g. Playwright, BrowserStack) Plus d'information/ Learn More À propos d’Autodesk/ About Autodesk Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous ! Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Transparence salariale / Salary transparency Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada, nous offrons un salaire de base entre $95,000 et $138,600. Le salaire est déterminé selon l'expérience professionnelle et l'emplacement du candidat(e). En plus du salaire de base, notre programme de rémunération peut inclure une prime annuelle, des commissions pour les postes de ventes, des attributions d'actions et un ensemble complet d'avantages sociaux. Salary is one part of Autodesk’s competitive compensation package. For Canada based roles, we expect a starting base salary between $95,000 and $138,600. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversité et appurtenance / Diversity & Belonging Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici: https://www.autodesk.com/company/diversity-and-belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ? Are you an existing contractor or consultant with Autodesk? Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe). Please search for open jobs and apply internally (not on this external site).

About the Role The Customer Lifecycle Program Manager leads the rollout of the European PACE Program into the Americas, focusing on digital customer lifecycle initiatives that enhance engagement and loyalty. This role supports TD SYNNEX’s omni-channel digital transformation by implementing data-driven, automated, and scalable sales models. It works closely with a large cross-functional team—including marketing, sales, data practice, operations, IT, and platform experts—to ensure seamless collaboration and execution. The role is solely accountable for designing and optimizing lifecycle journeys that deliver measurable business impact. Through the PACE framework—powered by data science, lifecycle triggers, AI-driven recommendations, and automation—it helps accelerate partner growth and expand market share. What You'll Do - Design and optimize digital customer lifecycle journeys to enhance engagement and loyalty, including developing business justification for new efforts, defining supporting workflows, and building out project plans for cross-functional execution. - Accelerate partner growth and expand market share through the PACE framework—powered by data science, lifecycle triggers, AI, and automation - Leverage data and insights to develop business justification, define and track KPIs, and drive continuous improvement across customer lifecycle initiatives. - Coordinate discovery, scheduling, and implementation activities in partnership with cross-functional teams to ensure timely and aligned execution. - Act as the internal voice of the customer to ensure a differentiated experience and support the rollout of lifecycle programs What We're Looking For - Experience & Education - 3–5 years of relevant professional experience. - Bachelor’s degree in Marketing, Science, Economics, or a related field (required). - Master’s or postgraduate degree in Marketing or a related discipline (preferred). - Core Competencies - Strong ability to follow instructions and seek clarification when needed. - Proficient in performing complex mathematical calculations. - Demonstrated strength in problem-solving, critical thinking, and sound decision-making. - Exceptional attention to detail with a focus on accuracy and efficiency. - Clear and effective communication skills, both written and verbal. - Fluency in English and proficiency in additional local or regional languages. - Presentation & Collaboration - Skilled in developing and delivering formal presentations. - Comfortable engaging with senior leadership and executive stakeholders. - Persuasive communicator with strong negotiation and influencing skills. - Collaborative mindset with the ability to work effectively across diverse teams and identities. - Leadership & Adaptability - Proven leadership capabilities with a proactive and innovative approach. - Excellent organizational and time management skills; able to drive tasks to completion. - Flexible and adaptable in dynamic environments. - Resilient under pressure, capable of managing high workloads and tight deadlines. - Professionalism & Ethics - Committed to upholding social, ethical, and organizational standards. - Able to work independently with minimal supervision. - Maintains confidentiality and handles sensitive information with discretion. - Technical & Physical Requirements - Strong multitasking abilities and advanced proficiency in relevant computer systems and applications. - Quick learner with the ability to adapt to new technologies and systems. - Capable of remaining seated and using a phone or headset for extended periods. - Maintains focus and alertness while performing tasks. - Interpersonal Skills - Builds strong, effective working relationships across teams. - Demonstrates empathy and sensitivity to the needs and concerns of others. Working Conditions: - Consistent non-standard work hours or overtime as business requires. - Professional, office environment. - Remote / Work-from-home. - Local (in-country) travel required. - Global travel required. - Frequent Travel Required (25%). Key Skills A/B Testing, Customer Experience (CX), Customer Lifecycle, Digital Customer Experience, Market Analysis, Marketing, Program Management At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? - Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. - Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. - Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. - Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. - Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. - Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E-Verify company