• Underwrite challenging and complex new and renewal submissions within underwriting guidelines and make sound risk decisions that balance our growth and profitability targets • Negotiate terms and conditions consistent with our coverage-focused underwriting strategies • Market our insurance products through various communications channels and occasional business travel • Develop mutually beneficial partnerships and nurture relationships with our appointed wholesale brokers • Monitor key metrics and ratios with an eye on efficiency and profitability • Assist in training and mentoring of less experienced employees • Participate in special projects and corporate initiatives

• Communicate with travel advisors through email and phone using our internal ticketing system • Deliver prompt, friendly, and professional service • Work with tour operators around the world to build custom and group itineraries • Create tailored proposals and quotes based on each group’s needs • Manage requests ranging from single custom tours to multi day group programs • Troubleshoot issues in real time when needed • Suggest creative ideas and unique experiences to enhance trips • Build and maintain tour content, pricing, and logistics for group excursions and custom programs • Coordinate capacities, schedules, and operational details with vendors • Keep advisors and operators updated on itinerary or schedule changes • Support advisors and group leaders with questions and bookings • Monitor penalty schedules, cost confirmations, agreements, and deadlines • Review guest feedback and share insights to improve future programs

• Use expertise to improve care and outcomes of patients with CIED devices • Support patients and cardiology practice remotely • Manage patient connection and help with troubleshooting transmissions • Perform accurate evaluation, diagnostic and analysis of device data • Recognize and report abnormal pacemaker, defibrillator, ILR and CRT functions • Discuss and suggest strategies for managing abnormal findings • Communicate diagnostic data in a timely and accurate manner • Make a positive contribution to the patient and device clinic experience • Maintain HIPAA compliance

• Uploading records requests and patient authorization forms including processing medical record requests and provider letters • Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management • Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed • Provide weekly metrics on new, in progress, and completed medical records requests • Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed • Follow HIPAA guidelines while ensuring the confidentiality of patient PHI • Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets • Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests