• Communicate with travel advisors through email and phone using our internal ticketing system • Deliver prompt, friendly, and professional service • Work with tour operators around the world to build custom and group itineraries • Create tailored proposals and quotes based on each group’s needs • Manage requests ranging from single custom tours to multi day group programs • Troubleshoot issues in real time when needed • Suggest creative ideas and unique experiences to enhance trips • Build and maintain tour content, pricing, and logistics for group excursions and custom programs • Coordinate capacities, schedules, and operational details with vendors • Keep advisors and operators updated on itinerary or schedule changes • Support advisors and group leaders with questions and bookings • Monitor penalty schedules, cost confirmations, agreements, and deadlines • Review guest feedback and share insights to improve future programs

• Use expertise to improve care and outcomes of patients with CIED devices • Support patients and cardiology practice remotely • Manage patient connection and help with troubleshooting transmissions • Perform accurate evaluation, diagnostic and analysis of device data • Recognize and report abnormal pacemaker, defibrillator, ILR and CRT functions • Discuss and suggest strategies for managing abnormal findings • Communicate diagnostic data in a timely and accurate manner • Make a positive contribution to the patient and device clinic experience • Maintain HIPAA compliance

• Uploading records requests and patient authorization forms including processing medical record requests and provider letters • Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management • Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed • Provide weekly metrics on new, in progress, and completed medical records requests • Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed • Follow HIPAA guidelines while ensuring the confidentiality of patient PHI • Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets • Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests

• Join our team of passionate Tour Conductors. • Serve as VIVENTURA host, day-to-day guide, interpreter, and manager to a group of senior travelers (small size 6-12 people) on a 2- to 3-week all-country trip. • Provide leadership for our travelers and be responsible for their well-being, ensuring their safety and operating a smooth tour. • Maintain the established travel itinerary as closely as possible, making changes only when necessary. • Keep calm even when it gets stressful, act according to the protocol in special circumstances, and provide flexible solutions on your own. • Make sure that the services delivered by our partners meet our quality, safety, and sustainable standards. • Keep track of everyday spending, save receipts, and keep expenses under the specified trip budget. • Our clients are more than just customers to us, we treat them like friends and make sure their trip with us will be the best experience they can have. • Simply having a good time and sharing it with people from French-speaking countries.