Onboarding Specialist Location: Columbus, GA or Atlanta, GA preferred. Open to Remote We are looking for an Onboarding Specialist to guide new SMB customers through a structured, high-quality onboarding experience that enables successful adoption, early value realization, and a smooth transition into ongoing support and success models. This role operates within the Professional Services & Onboarding organization and plays a critical role in setting the foundation for long-term customer outcomes. The Onboarding Specialist partners closely with Product, Customer Success, Support, PMO, and Performance Insights—executing standardized onboarding engagements that drive adoption and long-term customer success. What you'll do: Customer Onboarding & Adoption - Execute standardized onboarding engagements aligned to defined onboarding frameworks, timelines, and scope - Guide customers through setup, configuration, and orientation activities to ensure readiness and adoption - Deliver training and enablement resources tailored to customer needs and maturity - Identify onboarding risks, escalate issues appropriately, and support resolution to maintain delivery momentum Delivery Execution & Coordination - Track onboarding progress against milestones, timelines, and success criteria - Maintain accurate onboarding documentation, customer notes, and delivery artifacts throughout the engagement lifecycle - Collaborate cross-functionally to ensure smooth handoffs to Customer Success or Support teams - Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models Continuous Improvement & Enablement - Contribute to the documentation and refinement of onboarding processes, templates, and best practices - Participate in feedback loops to improve onboarding quality, consistency, and efficiency - Support adoption of new tools, methodologies, and operating standards introduced by the organization AI-Enabled & Data-Driven Ways of Working - Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency - Use data, dashboards, and AI-supported insights to monitor onboarding health, identify risks early, and inform next steps - Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery - Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows What you'll bring: - Experience supporting SaaS onboarding, implementation, or customer enablement engagements - Strong customer-facing communication, facilitation, and training skills - Ability to manage multiple onboarding engagements with accountability and attention to detail - Comfort working within structured delivery frameworks and onboarding plans - Ability to document requirements, configurations, and processes clearly and accurately - Familiarity with onboarding methodologies, tools, and delivery frameworks - Comfort working with data, dashboards, and structured processes - Organized, proactive, and execution-focused with strong follow-through - Customer-centric and adaptable in dynamic environments - Ownership-oriented, proactive, and accountable - Collaborative team player aligned to shared outcomes and delivery standards - Analytical and problem-solving skills with a focus on customer outcomes - Proficient with Windows, Microsoft Office, and Adobe Acrobat applications - Excellent written and oral communication skills Why This Role: - Serve as a key delivery contact during a critical phase of the customer journey, setting the foundation for long-term success - Work at the intersection of technology, operations, and customer experience in a fast-paced SMB environment - Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact - Contribute directly to measurable outcomes—customer satisfaction (CSAT), onboarding cycle time, and early adoption—that matter to the business - Own individual OKRs aligned to executive and functional priorities, with measurable outcomes tracked throughout the year The Company offers a comprehensive employee benefits program, including: - Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with 100% company match up to 4% - Non-Exempt employees have a generous accrual policy - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here

This is a remote position. Virtual Rockstar is looking for a proactive, organized, and tech-savvy Agent Onboarding Specialist to join our client’s team. This role is perfect for someone who loves guiding others, thrives in a fast-paced environment, and takes pride in delivering an excellent onboarding experience. You’ll be the first point of contact for new agents, walking them through setup, training, and compliance so they feel confident and supported from day one. Beyond onboarding, you’ll also help with training sessions, answering agent questions, and collaborating with the Agent Experience team to make sure every agent feels set up for success. About the Company Our client is a well-established technology and marketing firm in the financial services industry. They specialize in supporting independent professionals with the tools, resources, and training needed to grow their businesses. With a focus on innovation, collaboration, and service, the company is committed to creating an environment where every team member plays a vital role in delivering an exceptional experience to their agents. Why You’ll Love This Role - Fully remote opportunity - Collaborative, people-focused team culture - Direct impact on the success of new agents - Opportunities to grow your skills in training, onboarding, and support Responsibilities Onboarding: - Lead one-on-one virtual onboarding sessions with new agents. - Guide agents through enrollment and contracting, ensuring documentation is correct and complete. - Provide introductory training on CRM tools and systems. - Help agents navigate compliance, licensing, and account setup (emails, phone numbers, system access). Agent Support & Training: - Answer agent questions via email, chat, and phone with professionalism and care. - Host group training sessions on tools, updates, or compliance topics. - Collaborate with the Agent Experience team on projects and initiatives. - Jump in on other tasks to keep things running smoothly. Requirements Required: - Excellent English skills (both written and spoken) with a clear, professional accent. - 2+ years in a client-facing role (customer service, onboarding, tech support, or VA work). - Strong organizational skills—you can juggle multiple files and a busy calendar with ease. - Tech-savvy and quick to learn new tools (experience with CRM and video conferencing is key). - Reliable, punctual, and committed to delivering top-notch support. - Customer-first mindset with patience, professionalism, and positivity. Preferred: - Experience in insurance, annuity, or financial services. - Training or presentation experience. - Previous remote work for a U.S.-based company. Technical Requirements - Modern, reliable computer with webcam. - High-speed internet (25 Mbps download / 10 Mbps upload minimum). - Quiet, professional workspace. - Quality noise-canceling headset. Benefits - Competitive salary commensurate with experience. - Opportunities for professional development and growth. - Work in a dynamic and supportive team environment. - Make a meaningful impact by helping to build and strengthen families in the Philippines.

• Lead client onboarding sessions, setting clear expectations on process, timelines, roles, and onboarding approach • Partner with clients on country rollout strategy and sequencing, helping prioritize markets for efficient global expansion • Provide consultative guidance on global hiring, including country-specific requirements, key considerations, and trade-offs • Support benefits benchmarking and alignment, helping clients understand statutory versus market practices and make informed decisions • Act as a product expert, guiding clients through Pebl’s platform and enabling them to confidently manage their global workforce • Maintain clear visibility into onboarding progress, proactively communicating updates, risks, and next steps • Collaborate across Sales, Onboarding, Customer Experience, Finance, and other cross-functional teams to deliver a seamless and frictionless onboarding experience • Support client expansion into new countries and high-volume hiring, ensuring consistency and scalability of onboarding processes • Champion the customer perspective, synthesizing feedback and partnering with Product and Engineering to continuously improve the client and employee experience • Contribute to process improvements and standardization efforts to enhance onboarding quality and team efficiency at scale

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation. As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. Join us as we innovate, execute, and build the future of farming together. YouTube | X | Instagram | LinkedIn | News Deep Learning Quality Specialist As a Deep Learning Quality Specialist at Carbon Robotics, you'll be responsible for maintaining our expanding dataset of high-resolution images that feed our computer vision algorithms. You will develop a deep understanding of our data annotation practices and assist in diagnosing and fixing complex deep learning models to ensure our products are robust & reliable. You will help the Deep Learning team by performing field tests and identifying issues with models. You'll do whatever it takes - which includes going to the farm - to ensure our customers have reliable and safe products. Are you ready to help design our line of LaserWeeders that solve real problems in our food supply? What You’ll Do: - Audit data to ensure clean and appropriate datasets - Look through imagery and correct labels and classifications then provide feedback to labelers - Work closely with support to help investigate issues and determine what is needed to ensure data integrity - Review data irregularities detected by automated tooling - Validate solutions, document results and document customer feedback - Translate field tests, model issues and analyze customer feedback - Prepare cases for field personnel to review labels/predictions - Help the Deep Learning team prioritize tasks based on impact to customer satisfaction Knowledge, Skills, and Abilities for Success: - Education or professional experience in Agronomy or Farming - Data annotation experience - Highly motivated, independent thinker with great problem solving skills - Highly organized with excellent time management to juggle multiple priorities at the same time - Collaboration skills to work with customers and internal teams simultaneously - High level of attention to detail & the ability to think strategically - Detail-oriented, with proven ability to deliver accurate reporting - Intermediate to advanced Google Suite and Confluence skills desired - Ability to identify and address high risk situations & make safe independent decisions based on process - Traveling required - 10-15% Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted. The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work. Offers are dependent on someone experience and may be outside of the published range when appropriate. If your skills are above the posted range... Apply! We want to hear from you! Carbon Robotics' base salary pay range: $72,000—$80,000 USD Why would you join Carbon Robotics? Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry. We offer competitive compensation and benefits to our full time US based* employees, including: - Competitive salaries - Pre-IPO Stock Options - Generous Benefits: - Fully-paid medical, dental, and vision insurance premiums for you and all dependents - Choice of PPO or HDHP/HSA - Virtual Care - Doctor on Demand - Employee Assistance Program - Mental Health HRA - Restricted Healthcare Travel support - Menopause Support - Life Insurance - Long Term Disability - Flexible PTO - 401(k) plan - Pet Insurance - Commuter Benefits - Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success. *Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment. We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. #talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics