Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Eligibility Advisor I - Temporary Job Title: Eligibility Advisor I Agency: Health & Human Services Comm Department: TW Reg 02/09 EOAPD Posting Number: 16028 Closing Date: 05/16/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $2,953.25 - $4,365.66 Pay Frequency: Monthly Salary Group: TEXAS-B-13 Shift: Day Additional Shift: Telework: Travel: Up to 10% Regular/Temporary: Temporary Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: BRADY Job Location Address: 214 WEST LYNN GAVIT RD Other Locations: MOS Codes: No military equivalent Brief Job Description: This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! The Eligibility Advisor I position consists of three job classifications; Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid. Essential Job Functions (EJFs): As an Eligibility Advisor I, you will receive paid, formal, training to perform the following essential job functions: - Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs. - Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system. - Compute and authorize benefits based on eligibility determination. - Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes. - Perform other duties, as assigned. Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines. Knowledge, Skills and Abilities (KSAs): In addition to the above listed functions, the following knowledge, skills, and abilities are needed: - Use fact-finding techniques to obtain, relate and evaluate information provided by applicants. - Read, understand, apply, and explain detailed regulations and policies. - Perform basic arithmetic functions. - Manage time efficiently by establishing priorities in accordance with importance of deadlines. - Establish and maintain effective work relationships with others. - Ability to communicate effectively both verbally and in writing. - Follow written and oral directions and instructions. - Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel. General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: Applicants must meet the following education and experience requirements: Education: High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. Experience: One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred. Additional Information: Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. This posting may be used to fill positions in other locations within the region, as vacancies occur. Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

• Writing and maintaining complex PowerShell scripts and modules to automate repetitive administrative tasks (user provisioning, patching, backups) • Creating and optimizing scripts for configuration management, deployment pipelines (CI/CD), and system monitoring • Developing custom cmdlets and functions to extend PowerShell functionality for specific organizational needs • Developing Liquid templates to meet customer requirements in Runbooks • Integrating PowerShell scripts with Microsoft Azure (Azure PowerShell), Office 365, SharePoint, Active Directory, and other Microsoft services • Collaborating with DevOps, system administrators, and security teams to standardize automation practices and enforce compliance • Debugging and troubleshooting scripts, analysing errors, and ensuring idempotency and error handling • Documenting scripts, modules, and automation workflows for future maintenance and knowledge sharing • Implementing security best practices in scripts: credential management, secure string handling, and execution policy adherence • Monitoring and optimizing script performance, minimizing execution time, and reducing resource consumption • Staying current with PowerShell versions, new cmdlets, Desired State Configuration (DSC), and emerging automation tools (Azure Automation, Desired State Configuration)

• Collaborate with Senior Deliverability Team members to monitor customer email performance meticulously • Generate insightful reporting using both internal tools and third-party data sources • Engage with Global Deliverability Consulting clients to promote and implement standard methodologies for email delivery • Coordinate detailed investigations and communicate effectively with internal and external customers regarding deliverability issues • Provide expert mentorship during new client onboarding and IP ramp-up processes • Address client delivery issues, inquiries, and tickets, providing strategic recommendations for corrective actions • Apply and uphold industry policies and procedures related to email deliverability issues • Build and deliver compelling deliverability reviews, reports, and presentations

This position is responsible for working with leaders and process owners to identify and lead transformational end to end process improvement initiatives focused on operational results such as productivity, quality, unit cost, and timeliness. The improvement efforts will include a broad evaluation of people, process and technology, focused on improving the customer experience and improving operational metrics. This individual will introduce an innovative and “out of the box” thinking style as they lead improvement strategies for operational business capabilities while skillfully applying continuous improvement methodologies. The role’s primary job functions will support Mutual Funds Operations. Job Duties and Responsibilities - Lead the identification of transformational improvement opportunities, prioritization and alignment across leaders to ensure achievement of operational improvement goals within large operations units. Work with business leaders to understand the voice of the customer and to collect pain points. - Lead (plan, organize, control and evaluate) highly complex cross-functional business process improvement initiatives fully utilizing the Lean Six Sigma methodologies in support of divisional and departmental goals. - Collaborate with IT to develop technical solutions to improve operational capabilities and improve the customer experience. - Develop and maintain a divisional roadmap (people, process, technology) in partnership with senior leaders and actively track progress toward objectives. - Continually research and evaluate the external marketplace for best practices and how they could be applied. This includes evaluation of vendor proposal and contracts. - Partner with the Customer Experience and the Strategy Office to ensure the processes are being operationalized appropriately according to corporate guidelines. - Provide cross-functional leadership and support of business process transformation. Serve as a collaborative resource to mentor and support business process improvement initiatives throughout the division. Required Job Qualifications - Bachelor’s degree or equivalent work experience. - Lean six sigma green belt and process improvement experience required. Black belt preferred. - Mastery business analyst knowledge - Significant experience leading, influencing and communicating change. - Proven strategic thinking and business acumen. - Demonstrated ability to take initiative and self-manage multiple workstreams with minimal direction and oversight - Ability to build relationships across functional silos and within multiple levels of the organization - Strong coaching and mentoring skills. Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $94,389.00 - $127,703.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. #Remote