Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Enrollment Broker Operations Director Job Title: Director II Agency: Health & Human Services Comm Department: Enroll OS - Enroll Broker Ops Posting Number: 15678 Closing Date: 05/17/2026 Posting Audience: Internal and External Occupational Category: Management Salary Range: $7,015.16 - $11,864.50 Pay Frequency: Monthly Salary Group: TEXAS-B-27 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI15 Brief Job Description: The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department seeks a highly qualified candidate to fill the Director II position in Program Enrollment and Support, Enrollment Broker Operations. MCS is driven by its mission to deliver quality, cost effective services to Texans. This position makes a significant contribution to MCS’s mission by managing day-to-day operations and oversight of the Enrollment Broker (EB) vendor while coordinating EB system projects with HHSC eligibility system (TIERS) team, Managed Care Organizations, Texas Medicaid and Healthcare Partnership (TMHP), and other stakeholders as required. The Enrollment Broker Operations Director II performs highly advanced (senior level) managerial work of daily operations of Medicaid/CHIP Services, Program Enrollment &Support, Enrollment Broker Operations. This position has seven direct reports and manages day-to-day operations and oversight of the Enrollment Broker vendor. The Enrollment Broker Operations section is responsible for ensuring contract requirements are met, identifying performance trends, and evaluating improvement activities or contract remedies. Work involves managing and prioritizing staff assignments, developing, coordinating, and implementing major agency program (s), and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. This position directs the development of policies, guidelines, procedures, and communication with respect to Medicaid & CHIP managed care operations. Manages compliance and significant project coordination with the Health and Human Services (HHS) enterprise programs and stakeholders. Develops improvement plans with stakeholders and contractors for identified deficiencies. Ensures staff and vendor compliance with agency policy and unit standards, processes, and procedures. Manages cross-division collaboration to ensure horizontal and vertical communication on projects and initiatives, appropriate project prioritization, and effective resource utilization. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The ideal candidate thrives in an environment that emphasizes critical thinking and problem solving, teamwork to achieve goals, integrity, excellence through high professional standards and personal accountability, and curiosity to continuously grow and learn. Essential Job Functions (EJFs): Directs and approves Enrollment Broker Operations staff activities to meet the goals and objectives of the program including but not limited to: providing guidance and directional assistance to staff charged with developing and implementing the program’s policies, procedures, rules and guidelines affecting the overall functioning of the program; reviewing and approving the implementation of policies, procedures, rules and guidelines deemed appropriate for the administration of the program; reviewing and approving the use of evaluation tools designed by program staff to measure the progress towards meeting the goals and objectives of the program; reviews and approves management, fiscal and productivity reports; forecast staffing, physical, programmatic and fiscal needs of the program. Directs all evaluation activities of the program (internal, external and contractor evaluation); provides updates to executive staff. Manages the collection, organization, analysis, and preparations of materials in response to request for program information and reports. Establishes strategic goals by gathering pertinent business and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes for the program. Establishes the program’s goals and objectives to support the development of strategic plans and program priorities including but not limited to: utilizing the results of and as necessary conducting special studies and/or research to identify methods/processes/procedure having a positive and negative effect on the program to determine area of the program requiring change to ensure the overall efficient functioning of the program; developing and implementing techniques for evaluating policies, process and procedures and devising solutions to achieve program improvement. Reviews overall business operations of the program to ensure program efficiency and effectiveness for the program staff, contractors, and users of the program services. Reorganizes/ restructures the program as necessary to meet program goals and operational functioning. Manages the development and implementation of program processes and tools for use by staff to determine if contractors are meeting their contract performance obligations and directing staff toward identifying trends or anomalies that may require additional oversight and monitoring. Oversees on-site and desk reviews of the enrollment broker. Manages program communications and reports to external and internal parties regarding performance management issues, activities or results. Prepares status reports for management identifying progress, productivity, key milestones, results of evaluation activities, overall performance of contractor, trends or anomalies that may require additional contract oversight and action. Provides technical guidance to the division and department staff related to performance management and monitoring. Coordinates surveys and reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures. Hires, manages and develops staff, and recommends appropriate personnel actions to foster a fair, honest and equitable work environment Provides direct reports with work assignments, clear direction and information on responsibilities and performance expectations, Develops work performance plans and conducts performance evaluations at least annually. Keeps direct reports Informed about relevant departmental activities and decisions. Provides staff with tools and information needed to carry out their responsibilities and to succeed in their work. Reviews and approves leave and carries out other expected human resources activities with direct reports. Knowledge, Skills and Abilities (KSAs): Knowledge of: Medicaid and CHIP managed care enrollment policy and processes. Local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques. Skill in: Identifying measures or indicators of program performance and in operating computers and applicable software. Coordinating with multiple stakeholders. Coordinating team member actions operating in direct support of the enrollment broker activities and team members responsible for resolving Medicaid and CHIP eligibility and managed care enrollment issues. Ability to: Evaluate impacts that policy and program changes may have on Medicaid and CHIP managed care enrollment. Manage projects and work groups to facilitate the implementation of changes to managed care enrollment. Review enrollment broker contract deliverables. Gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and Train, lead, assign, and prioritize staff workloads. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: At least two years’ experience in Medicaid and CHIP policy and procedures, or a Bachelor’s degree from an accredited college or university. Educational requirements are transferable with relevant work experience on a year-for-year basis. Experience working in a leadership role; which may include, but is not limited to managing staff, overseeing work products, and developing long-range and short-term plans. Additional Information: N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

• Own the end-to-end evaluation, selection, and implementation of critical tools and technologies that enable and scale the performance of the global revenue organization. • Develop and iterate a comprehensive, data-driven acquisition framework, utilizing AI-powered automation to scale customer reach and drive revenue growth across diverse channels. • Collaborate closely with senior Sales, SDR, Marketing, and Partnerships leadership to shape and operationalize high-impact go-to-market strategies, improve sales productivity, and increase conversion efficiency at every stage of the funnel. • Oversee transformation initiatives across processes and systems, including identifying core challenges, designing scalable solutions (e.g., process mapping and operating models), and ensuring successful deployment and adoption across global teams. • Lead the development and implementation of scalable, automated workflows to optimize account creation, campaign execution, and seller prioritization. • Provide strategic oversight of the revenue tech ecosystem (e.g., Salesforce, Outreach, LISN), ensuring tools are effectively integrated, performance is optimized, and ROI is continuously assessed. • Conduct deep-dive funnel diagnostics each quarter, identify key performance drivers and blockers, and deliver actionable recommendations to accelerate growth and improve forecast accuracy. • Co-own pipeline target setting and execution with Marketing and Partnerships, applying advanced analytics and root cause analysis to close performance gaps and mitigate revenue risk. • Serve as a thought partner to senior leaders across the go-to-market organization, contributing to board-level discussions, company-wide planning cycles, and cross-functional business reviews.

• The Specialty Operations Pharmacy Technician 3 Disease Management Team supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. • Performs advanced administrative/operational/customer support duties that require independent initiative and judgment. • May apply intermediate mathematical skills. • Supports inbound member and provider calls. • Contact physicians for prescriptions clarification and may enter prescription orders into the system. • Provide education and resources for new members demonstrating excellent written and verbal communication skills. • Prioritize requests by interpreting and adapting to procedures, processes and techniques. • Exercise good judgement and depth of knowledge of administrative processes and organizational knowledge.

Reporting to: CFO Direct reports: Supply Chain Coordinator, (to be hired) Project Manager Work Location: Global role (based in Tanzania or Kenya, with regular travel within Sub-Saharan Africa (20%)) Salary range: Tzs 6M - 10M (or comparable based on living location) Job Summary Help scale a life-saving medical technology across Africa. We are looking for a Global Operations Manager who will build and run the operational backbone that enables the IMPALA system to be implemented and supported reliably across countries. This role combines strategic system design with pragmatic execution. You will design operational frameworks, manage suppliers and partners, oversee the operational planning and global supply chain, and ensure that country teams have the capacity and tools needed to implement IMPALA successfully. The Operations Manager ensures that processes, partnerships, and logistics are structured to support sustainable scale. You will work closely with Country Managers, the service team, distributors and leadership to translate expansion plans into operational systems that work in practice. The role requires strong systems thinking, operational leadership and is intended for someone who enjoys building systems and aligns the planning in a growing organization. About GOAL 3 GOAL 3 is a social enterprise committed to improving healthcare in low-resource settings. Our name refers to Sustainable Development Goal 3: ensuring healthy lives and promoting well-being for all. Through the IMPALA monitoring system, a ward-wide patient monitoring and decision-support system, we help health workers detect clinical deterioration earlier and make better clinical decisions. As we scale across multiple countries in Africa, we are building the operational infrastructure needed to support reliable and sustainable expansion. Key Responsibilities 1. Supplier & Partner Management Build and maintain strong operational relationships with manufacturers, suppliers, distributors and service partners. - Manage operational relationships with key suppliers and technology partners. - Establish governance structures for monitoring partner performance. - Maintain Service Level Agreements (SLAs) with manufacturers and technology providers. - Develop frameworks for selecting, contracting, and reviewing distributors and service partners. - Support contract negotiations, renewals, and performance reviews in collaboration with Country Managers and leadership. 2. Operational Planning & Coordination Maintain global oversight of operational capacity and ensure alignment between expansion plans and operational readiness. - Coordinate operational planning and capacity with Country Managers. - Monitor service delivery capacity across countries. - Support operational readiness for expansion into new countries. - Oversee cross-country operational projects and risk mitigation. - Provide operational insights to support management decision-making. - Translate rollout plans into operational capacity requirements. 3. Supply Chain & Logistics Ensure the operational supply chain supports reliable deployment of IMPALA systems across countries. - Oversee purchasing and order management processes. - Manage the global logistics framework for shipping, clearance, and distribution. - Maintain inventory planning and replenishment strategies. - Coordinate warehousing and distribution structures across countries. - Ensure alignment between supply chain planning and project implementation timelines. - Lead continuous improvement of supply chain processes as deployments scale. 4. Regulatory & Compliance Support regulatory and compliance processes required for operating medical devices across multiple countries. - Support medical device registration processes in operating countries. - Coordinate operational aspects of post-market surveillance (PMS). - Maintain oversight of regulatory and compliance requirements affecting operations. - Ensure operational processes support regulatory compliance. Qualifications Essential: - Master’s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or a related field. - 8+ years of experience in operations including supply chain and global program management, with 3+ years leading multi-country teams or programs. - Demonstrated experience managing suppliers, distributors, or operational partners. - Experience working across multiple countries or regions. - Strong systems thinking and ability to build operational processes. - Pragmatic and hands-on mindset - able to move between strategy and execution. - Experience with supply chain management, procurement, or logistics. - Ability to manage complex operational operations across multiple stakeholders. - Interest in global health and improving healthcare in low-resource settings. Preferred: - Experience in MedTech, healthcare technology, or global health programs. - Experience working in African healthcare systems or low-resource settings. - Experience working with ERP systems (e.g., Odoo). Why Join GOAL 3 - Contribute to improving healthcare for mothers and children. - Build operational systems that support large-scale global health impact. - Work in a growing organization where you can shape how things are done. - Opportunity to grow into a senior operational leadership role. Interested in helping scale healthcare innovation? Apply now!