GOAL 3

Role Description We are currently in a scale-up phase whereby we currently operate in about 40 hospitals and expect to reach ~120 before end of year. This growth is also the reason why we want to expand on the capabilities of our platform and want to grow the team. We are a small, dedicated team. We don't just need a coder; we need a problem-solver who understands that a bug in our code could mean a delay in patient care. We are looking for an engineer who enjoys the 'all-round' nature of the Elixir ecosystem, someone who can jump from debugging a hardware peripheral in Nerves to refining a UI component in Svelte. Key Responsibilities - Embedded Systems: Develop and maintain firmware using Nerves to ensure our monitoring devices are resilient and secure in low-connectivity environments. - Backend Development: Build and scale robust server-side logic with Phoenix and Ecto. - Frontend Interfaces: Create reactive, intuitive user dashboards using Svelte (integrated with Phoenix via LiveView or as a standalone SPA). - System Architecture: Design fault-tolerant systems that can handle real-time medical data with 24/7 uptime. - Collaborative Growth: Participate in peer code reviews and contribute to a culture of technical excellence and empathy. Qualifications - Professional experience with Elixir and the Phoenix framework. - Proficiency in Svelte or significant experience with modern JavaScript frameworks (React/Vue) and a willingness to transition. - Familiarity with PostgreSQL and time-series data handling. - Understanding of IoT protocols and hardware-software interfacing. - Hands-on experience with Nerves or a strong background in embedded C/C++ and experience with Buildroot are a plus. - Experience with data analysis with healthcare data is a plus. Requirements - A versatile mindset: You are comfortable working across the full stack and don't mind getting your hands 'dirty' with hardware. - Technical maturity: You value simplicity, readability, and reliability over 'clever' code. - Purpose-driven focus: You are motivated by the social impact of your work and want to see your code make a tangible difference in hospitals worldwide. - Interest in what happens in the field: We are in touch with our users. - Strong communication skills: Can explain complex technical concepts to people who are less technical. Benefits - A chance to work on a unique tech stack (Elixir/Nerves/Svelte) in a high-stakes, real-world application. - A collaborative environment where your voice directly shapes the product. - The opportunity to contribute to open-source projects within the Elixir community. - A mission-led culture where we prioritize sustainable growth and human impact over profit margins. - A competitive salary.

Reporting to: CFO Direct reports: Supply Chain Coordinator, (to be hired) Project Manager Work Location: Global role (based in Tanzania or Kenya, with regular travel within Sub-Saharan Africa (20%)) Salary range: Tzs 6M - 10M (or comparable based on living location) Job Summary Help scale a life-saving medical technology across Africa. We are looking for a Global Operations Manager who will build and run the operational backbone that enables the IMPALA system to be implemented and supported reliably across countries. This role combines strategic system design with pragmatic execution. You will design operational frameworks, manage suppliers and partners, oversee the operational planning and global supply chain, and ensure that country teams have the capacity and tools needed to implement IMPALA successfully. The Operations Manager ensures that processes, partnerships, and logistics are structured to support sustainable scale. You will work closely with Country Managers, the service team, distributors and leadership to translate expansion plans into operational systems that work in practice. The role requires strong systems thinking, operational leadership and is intended for someone who enjoys building systems and aligns the planning in a growing organization. About GOAL 3 GOAL 3 is a social enterprise committed to improving healthcare in low-resource settings. Our name refers to Sustainable Development Goal 3: ensuring healthy lives and promoting well-being for all. Through the IMPALA monitoring system, a ward-wide patient monitoring and decision-support system, we help health workers detect clinical deterioration earlier and make better clinical decisions. As we scale across multiple countries in Africa, we are building the operational infrastructure needed to support reliable and sustainable expansion. Key Responsibilities 1. Supplier & Partner Management Build and maintain strong operational relationships with manufacturers, suppliers, distributors and service partners. - Manage operational relationships with key suppliers and technology partners. - Establish governance structures for monitoring partner performance. - Maintain Service Level Agreements (SLAs) with manufacturers and technology providers. - Develop frameworks for selecting, contracting, and reviewing distributors and service partners. - Support contract negotiations, renewals, and performance reviews in collaboration with Country Managers and leadership. 2. Operational Planning & Coordination Maintain global oversight of operational capacity and ensure alignment between expansion plans and operational readiness. - Coordinate operational planning and capacity with Country Managers. - Monitor service delivery capacity across countries. - Support operational readiness for expansion into new countries. - Oversee cross-country operational projects and risk mitigation. - Provide operational insights to support management decision-making. - Translate rollout plans into operational capacity requirements. 3. Supply Chain & Logistics Ensure the operational supply chain supports reliable deployment of IMPALA systems across countries. - Oversee purchasing and order management processes. - Manage the global logistics framework for shipping, clearance, and distribution. - Maintain inventory planning and replenishment strategies. - Coordinate warehousing and distribution structures across countries. - Ensure alignment between supply chain planning and project implementation timelines. - Lead continuous improvement of supply chain processes as deployments scale. 4. Regulatory & Compliance Support regulatory and compliance processes required for operating medical devices across multiple countries. - Support medical device registration processes in operating countries. - Coordinate operational aspects of post-market surveillance (PMS). - Maintain oversight of regulatory and compliance requirements affecting operations. - Ensure operational processes support regulatory compliance. Qualifications Essential: - Master’s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or a related field. - 8+ years of experience in operations including supply chain and global program management, with 3+ years leading multi-country teams or programs. - Demonstrated experience managing suppliers, distributors, or operational partners. - Experience working across multiple countries or regions. - Strong systems thinking and ability to build operational processes. - Pragmatic and hands-on mindset - able to move between strategy and execution. - Experience with supply chain management, procurement, or logistics. - Ability to manage complex operational operations across multiple stakeholders. - Interest in global health and improving healthcare in low-resource settings. Preferred: - Experience in MedTech, healthcare technology, or global health programs. - Experience working in African healthcare systems or low-resource settings. - Experience working with ERP systems (e.g., Odoo). Why Join GOAL 3 - Contribute to improving healthcare for mothers and children. - Build operational systems that support large-scale global health impact. - Work in a growing organization where you can shape how things are done. - Opportunity to grow into a senior operational leadership role. Interested in helping scale healthcare innovation? Apply now!