• Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise. • Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code. • Write scripts that involve the B2/S3 compatible API for testing. • Test 3rd party integrations and doing deep drives to learn the ins and outs of all of the integrations, while documenting quick configuration, caveats and other useful information to help in training. • Work closely with members of other teams, including Sales, Marketing, Engineering, Operations and Product Management. • Mentor Technical Support Engineers and others, in various technical areas. • Post Sales support for large customers; take part in Solution Engineer calls and slack/email conversations with large customers as they transition from pre- to post-sales. • Create, Implement and use monitoring tools to proactively address common support issues before widespread impact to the customer base, including creation of monitoring dashboards and alerting. • Interact at a cross-departmental level to bring resolution to customer’s unique needs. • Build rapport and trust with assigned customers in technical matters. • Perform deep-dive technical troubleshooting of customer issues using analytical tools and internal system logs.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Do you love being in the middle of it all? Are you as excited to tackle technical problems as you are to build critical client relationships? As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams. What You’ll Do - Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners - Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots - Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner - Provide early feedback to engineering and product teams while iterating on new products - Identify areas to improve operational efficiencies and onboard our merchants more quickly What We Look For - 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships - Comfortable reading code in at least two programming languages - Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!) - Confidence and fluency when discussing technical concepts with developers - Validated ability to lead important client relationships - Strong project management skills, capable of influencing internal and external partners to stay on schedule - Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience Nice To Have: - Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad - Familiarity with the payments ecosystem - Familiarity with web/mobile application architecture - Comfortable writing code in at least one language Pay Grade - L Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $125,000 - $175,000 LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

- Provide biosecurity advice to achieve conservation outcomes - Develop, participate in and lead effective biosecurity systems, processes, and tools - Permanent, full-time role with flexible location Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa He angitūtanga | About the role We have an exciting opportunity for a Technical Advisor to join a team of advisors that deliver work on pathogens, plants and animals that threaten our biodiversity and ecosystems. You will work in a critical part of the New Zealand Biosecurity System that deals with new and imminent biological threats that have breached or could breach our international border. You will be seen as a subject matter expert by your peers and will enjoy working with a wide range of DOC staff, as well as representing DOC in meetings and projects with other agencies including MPI, the EPA, Health NZ, and territorial authorities. The position will be focussed on: - Representing the department in external working groups, forums, and regular engagements with key partner agencies - Carrying out essential roles in the management of a broad range of pre and post border threats - Assessing and imbedding these threats in DOC’s investment planning - Working as an honourable treaty partner to promote Māori engagement and involvement with our work. This is a permanent, full time role ideally based in the South Island (Nelson, Christchurch, Invercargill), but other locations will be considered for the right candidate. Click here for the role description Ngā pūkenga me ngā wheako | Skills and experience This is a great opportunity for someone with a background in pest management who is looking to move into a more strategic role as a next step in their career. If you have some of following, we are keen to hear from you: - Experience and understanding of border biosecurity (planning, systems and response management) and the importance of this for our biodiversity - Good understanding of relevant legislation such as the Biosecurity Act 1993 and HSNO Act 1996 - Strong relationship management and stakeholder engagement skills - Strong verbal and written communication skills, including report writing and reviewing scientific documents - Understanding or willingness to learn Māori tikanga and understanding of Te Tiriti o Waitangi and how it relates to your work Desirable: - Postgraduate qualifications of relevance to biosecurity or a tertiary qualification with equivalent experience - Familiarity with the NZ biosecurity system and how new to New Zealand threats are managed within it - Experience planning, leading, and managing cross-functional projects, meeting timeframes and budgets - Current, full New Zealand Driver Licence - Experience working in partnership with iwi and understanding of tikanga Māori and mātauranga Māori Being a genuine Treaty partner means: - Putting Treaty relationships first in the way we work - Showing respect in every partnership - Growing our Treaty knowledge and Te Ao Māori capability Ngā āhuatanga kei a mātou | What’s in it for you? At the heart of our success is our strong DOC culture, built on clear values. Our integrity grounds us, our connections take us further together, we empower ourselves and others to do the best work, so we achieve more for nature and New Zealand. DOC is committed to working as an honourable Treaty Partner. DOC places importance on developing a culture where everyone can participate, thrive, and grow. We’re working towards being an organisation that is diverse, equitable and inclusive by default. You can learn more about what we offer here. Tono ināianei | Apply now Apply online with a CV and cover letter that highlights your relevant skills, experience and motivation for joining Te Papa Atawhai. Your experience may come from mahi on the marae, with your iwi or hapū, through connections, community or volunteer work, or other roles. We value the wide range of skills, strengths and knowledge that people bring, no matter where they were gained. Please note, due to the high volume of applications, we are unable to accept direct or emailed applications and provide feedback to those not shortlisted. If you require any accommodations or adjustments throughout the recruitment process, please do let us know. The salary range for this position is $80,054 to $101,142 with the starting salary of the successful applicant based on their relevant skills and experience. Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment. Rā katinga | Applications close at 11:59 pm on Friday, 1 May 2026 Me he pātai anō | For further enquiries, contact Anna Basova, Recruitment Advisor, at abasova@doc.govt.nz

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing the relationship between Rapid7 and its most significant enterprise and federal accounts. This role is crucial for guiding customers through successful deployment, ensuring product adoption, and maximizing the use of Rapid7 solutions to achieve their desired security outcomes and long-term technical success. About the Team The Technical Account Management (TAM) team is committed to delivering a premier, "white-glove" experience. We offer customers a trusted, dedicated technical partnership with highly skilled cybersecurity professionals who are experts in Rapid7's product suite. Our core mission is to build personalized, seamless, and high-value experiences that customers not only trust and value but are also eager to recommend. About the Role As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to: - Understand customer business and security objectives and apply technical expertise to drive succesful outcomes - Serve as the technical owner for assigned accounts, supporting both planning and execution needs - Go beyond break/fix support by helping shape customer strategy and long-term security programs - Meet regularly with customers to review system health, best practices, upcoming releases, and program progress - Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams - Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams - Maintain deep technical knowledge of Rapid7's product offerings and mentor others on best practices - Demonstrate and exemplify Rapid7's Core Values: - Bring You: Embracing individuality, authenticity, and diverse perspectives to foster an inclusive environment. - Be an Advocate:Serving as champions for customers, the community, and the broader digital world, advocating for better security. - Impact Together: Collaborating, sharing knowledge, and acting as a team to create meaningful results. - Never Done: Fostering a mindset of continuous learning, growth, and improvement. - Challenge Convention: Encouraging innovation and pushing boundaries to find new, better ways to solve cybersecurity challenges. - Travel up to 10% to meet with customers onsite The skills and qualities you'll bring include: - 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies - Strong account management and project management skills - 4+ years of hands-on Linux experience, including supporting Linux-based applications - 3+ years of networking experience - Excellent communication and customer service skills, both written and verbal - Adaptability and eagerness to learn new technologies - Collaborative mindset with the ability to make independent decisions - Proven problem-solving skills and ability to define solutions for complex challenges - A strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset. Nice to Have: - Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP - SQL experience (required baseline) - Familiarity with scripting languages - Familiarity with Cloud Security (AWS, AZURE, GCP) - Proficiency with Rapid7 or similar cybersecurity products - Penetration testing experience - 3+ years of direct security experience We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-BD1 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.