• Lead and mentor a team of 5-6 Account Executives, conducting weekly 1:1s focused on account health, professional development, and sales velocity. • Directly manage 1–2 key accounts to stay grounded in the client experience and lead by example in the Account Executive hybrid workflow. • Act as a "Deal Desk" for the team—reviewing renewal strategies, identifying expansions and helping Account Executives navigate complex contract negotiations. • Define and track KPIs that balance the 50/50 split of Customer Success (retention/NPS) and Account Management (expansion/upsell). • Oversee the Operations Lead to transform the Account Executive tech stack, operating rhythm, and reporting from reactive to proactive. • Standardize the "Account Executive Playbook," including onboarding, quarterly business reviews (QBRs), and renewal cycles to ensure a consistent "gold standard" across all 20 major clients. • Own the accuracy of the Account Executive revenue pipeline and provide "no-surprise" visibility into pacing to goal. • Serve as the primary escalation point for client friction, resolving issues before they require Executive intervention. • Synthesize feedback from the Account Executive team to provide the company with actionable insights on product gaps and market trends. • Architect an approach to turn our largest stakeholders into vocal brand advocates and facilitate peer-to-peer networking. Develop a forum to gather feedback for product, marketing, and revenue driving priorities.

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - This position pays between $46,900.00 - $89,850.00/based on experience The primary role of the Contracts Technician Associate is to support client needs relative to Insurance contract management. The associate will be responsible for Interpretation of Insurance contract verbiage, govt payer reimbursement, and support functions such as file balancing, account/report review and peer audits. Ideal Candidates will have Hospital or Physician Insurance contract build experience, Managed Care experience, as well as contract management platform experience related to reimbursement and contracted rates. Essential Functions: - Conduct file balancing and daily maintenance of contract management system Maintains a schedule of key update dates for expected reimbursement rules, such as Medicare OP quarterly updates, yearly Diagnostic Related Group (DRG) updates, and yearly increases for the Managed Care contracts utilizing such tools as a Smartsheet for tracking. - Complete contract build testing to ensure accuracy prior to moving to a production environment. - Complete contract audits on completed builds as required. - Provide support to other revenue cycle areas regarding questions on calculations and reimbursement generated by the contract builds. - Completes necessary training modules and work building sessions to become Coordinates and actively participates with other associates and leaders on the team to expand and grow their knowledge of managed care organizations, contracts and products. - Participates with the Contract Management knowledge share opportunities to expand their knowledge base and role. Requirements: - High School Diploma or GED 2-4 years’ experience in healthcare industry relative to payer reimbursement to include: - Hospital or Physician Insurance contract build experience - Managed Care experience - Interpretation of Insurance contract verbiage - Contract management platform experience related to reimbursement and contracted rates. - Revenue Cycle Management Experience We Love: - Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. ​ Certifications: - Must obtain CRCR certification within 9 months of hire – employer paid #LI-JW #LI-JW1 #LI-Remote Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble

• work closely with the Regional Business Lead for Eastern Canada to develop and grow existing business • executing strategic plans for growth of the WinField United Proprietary brands • key contact point for customers and prospects • build and grow retail partner relationships by supporting product demonstrations and field evaluations • assist retail partners/agents in driving CROPLAN and WinField United proprietary product awareness and sales

Ministry Brands is looking for a Client Account Manager to join our growing team!   Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.       Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.   What You'll Do: As a Client Account Manager, you will be responsible for maintaining and growing our relationships with clients. You will be the primary point of contact for each client and will work closely with internal teams to ensure a frictionless client experience. Key Responsibilities: - Communicate regularly with each client to ensure a healthy relationship on behalf of our company  - Discover underlying risks, challenges, and opportunities among client stakeholders   - Resource each client with solutions tailored to their unique goals and requirements   - Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.  - Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account  - Conduct Account Review sessions at recurring intervals with each client partner  - Achieve high renewal rates and cross-sell growth among our existing account portfolios  - Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores  - Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities  Who You Are: - Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches - Bachelor’s degree or an equivalent combination of education and experience - 2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields - Excellent verbal and written communication, organization and follow-up skills - Experience in SaaS or technology industry, preferred - Excellent analytical and problem-solving skills  - Ability to work independently and handle multiple priorities and deadlines simultaneously  - Ability to work effectively within a fast-paced, deadline-driven environment  - Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)  - Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)  - Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook  - Translate technical data into meaningful and actionable customer solutions  - Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels  - Strong client focus with exceptional collaborative and influencing skills  - Excellent verbal and written communication, organization and follow up skills  - Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level  - Ability to navigate difficult conversations toward positive outcomes   Benefit offerings designed to promote a life of balance!     At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.    Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.  Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!   Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.   Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.   Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work. Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.