Client Account Manager
Location
United States
Posted
90 days ago
Salary
0
Seniority
Lead
Job Description
Client Account Manager
Ministry Brands
Ministry Brands is looking for a Client Account Manager to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. What You'll Do: As a Client Account Manager, you will be responsible for maintaining and growing our relationships with clients. You will be the primary point of contact for each client and will work closely with internal teams to ensure a frictionless client experience. Key Responsibilities: - Communicate regularly with each client to ensure a healthy relationship on behalf of our company - Discover underlying risks, challenges, and opportunities among client stakeholders - Resource each client with solutions tailored to their unique goals and requirements - Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc. - Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account - Conduct Account Review sessions at recurring intervals with each client partner - Achieve high renewal rates and cross-sell growth among our existing account portfolios - Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores - Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities Who You Are: - Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches - Bachelor’s degree or an equivalent combination of education and experience - 2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields - Excellent verbal and written communication, organization and follow-up skills - Experience in SaaS or technology industry, preferred - Excellent analytical and problem-solving skills - Ability to work independently and handle multiple priorities and deadlines simultaneously - Ability to work effectively within a fast-paced, deadline-driven environment - Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.) - Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.) - Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook - Translate technical data into meaningful and actionable customer solutions - Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels - Strong client focus with exceptional collaborative and influencing skills - Excellent verbal and written communication, organization and follow up skills - Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level - Ability to navigate difficult conversations toward positive outcomes Benefit offerings designed to promote a life of balance! At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them. Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays! Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible. Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost. Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work. Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Related Guides
Related Job Pages
More Account Manager Jobs
• Responsible for selling Beckman Coulter Diagnostics solutions and managing strategic customer accounts • Develop and maintain relationships with C-suite executives and key stakeholders • Analyze key financial performance indicators for assigned accounts • Collaborate with internal teams to ensure growth at Key Accounts • Lead the internal selling team to develop a multi-year strategic account plan • Monitor account activities and escalate issues to leadership when necessary
• Manage customers across the South Central territory between Brighton, Weymouth, Reading, and Salisbury • Develop new client relationships while maintaining and expanding existing accounts • Collaborate with internal teams to ensure customer satisfaction and successful project delivery
Customer Account Manager - Foodservice (Hospitality/Lodging) - REMOTE Customer Account Manager - Foodservice (Hospitality/Lodging) - REMOTE
Nestle Operational Services Worldwide SANestlé Information Technology is the digital arm of the world’s largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you’re joining an organization that’s revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you’ll never stop learning and sharpening new skills. Tools, technologies, and innovation for the next generation of food is part of it. Working with team members from different cultures and corners of the world on truly meaningful initiatives is what makes our work inspiring.
The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations. This position is not eligible for Visa Sponsorship. Position Overview This role will be primarily focused on effectively managing, retaining, and driving growth within our existing and new corporate business partner relationships utilizing Nestlé Out of Home’s robust portfolio of brands. We are seeking an experienced and accomplished executive salesperson to establish, manage, grow and retain high value, brand accretive, mutually beneficial partnership across a breadth of customer channels including but not limited to: Healthcare, Higher Education, Corporate Dining, Hospitality, Recreation, Travel & Community Living. In this role, you will be responsible for effectively managing key relationships with multiple partners within the Lodging and Hospitality channel. Additionally, you will play a crucial role in prospecting and onboarding new clients to expand our business reach. As the primary relationship owner for these accounts, you will oversee contract management, program development, and expansion initiatives. Collaboration with field sales teams and engagement with all business and support functions within Nestlé Professional Solutions will be essential to ensure seamless execution and success in this role. This is a remote role that will require travel based on business needs. Summary of Core Responsibilities & Qualifications Strategic Partnership Leadership - Establish and cultivate executive-level relationships with decision makers in assigned accounts - Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach - Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders - Source and analyze insights and analytics to drive business decisions - Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert Deal Making - Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners - Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value. - Strong executive presence and maturity Cross-Functional Collaboration & Program Management - Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system - Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives - Act as a representative for both the customer and the company when engaging with internal and external key stakeholders Summary of Requirements: Ideal Candidate will have - 4-year Bachelor’s degree - Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+years) - National program management (3+ years) - Complex contract negotiations (3+ years) - Foundational financial acumen - Functional knowledge of marketing, operations, finance, and competitive strategy - Ability to adapt strategies, plans, and thrive in ambiguous environment - Functional knowledge of Request for Proposal (RFP) processes and proposal submissions - Skilled at simplifying complicated material to communicate in a concise and effective way - Ability to travel based on business need (30%) #LI-AA1 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. Job Requisition: 398018
• Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close. • Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams. • Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals. • Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals. • Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth. • Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization. • Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes. • Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.



