At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description We are looking for a talented individual… To join our team as a Program Specialist! Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer, or trade ally communication and contact. For this specific role, we are looking for a team member to who is willing and able to step into various program projects and needs as they arise. This person might support tasks that range from customer tracking and incentive processing to supporting implementation activities for special initiatives. Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this exciting career opportunity, you’re a great fit if you have experience in or enjoy work in the following areas: - Project coordination: identifying key tasks, setting timelines, facilitating progress to meet timelines and identifying challenges or successes in meeting milestones. - Reporting: developing and contributing to client-facing reporting including narrative and data analysis. - Process Improvement: identifying improvement areas to existing protocols or procedures to create both efficiencies and improved data integrity. - 2-5 years administrative experience Target Compensation: $60,000.00 DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Range $48,800.00 - $66,300.00Currency USDType Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

*Please note the posted salary band for this position is for the Northern California region only. We pay based on your geographic area and salaries vary by region. We are open to any KP footprint for this role in CA, CO, WA, OR, GA, MD, VA, MD, D.C. The Program Manager V supports the Executive Director of Impact & Partnerships by helping turn strategy into action across a portfolio of complex, cross‑functional initiatives. This portfolio includes launching new partnerships and service models that support community and clinical goals, strengthening how the organization learns from and evaluates its work, and improving how data and insights are used to guide decisions. The Program Manager V coordinates teams across clinical, operational, research, data, and administrative groups; builds clear workplans and timelines; and ensures roles, processes, and governance structures are defined and followed. By keeping multiple efforts aligned and moving forward, this role enables new ideas and programs to be implemented smoothly and scaled effectively. Job Responsibilities Portfolio Execution & Planning - Manage execution across a portfolio of cross‑functional initiatives spanning new partnerships, program launches, evaluation and learning, and data analytics. - Translate strategy into clear workplans, timelines, and deliverables. Cross‑Functional Alignment & Governance - Coordinate across clinical, operational, data, and administrative teams; clarify roles, responsibilities, and decision points. Implementation & Risk Management Monitor progress, manage dependencies and risks, and escalate issues to ensure initiatives are delivered effectively and on track. Job Summary: Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of large program teams by leading others in coordinating and monitoring internal and/or external resources. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders. Reviews vendor performance levels, ensures service level agreements are met, and participates in contract negotiations with vendors. Essential Responsibilities: - Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. - Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. - Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities. - Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors. - Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. - Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. - Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success. - Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy. Minimum Qualifications: - Minimum three (3) years experience in a leadership role with or without direct reports. - Bachelors degree from an accredited college or university and minimum eight (8) years experience in project management or a directly related field, including minimum four (4) years program management experience OR Minimum eleven (11) years experience in project management or a directly related field including minimum four (4) years program management experience.

• Own overall program execution and operational delivery for a strategic client within Cotiviti’s Value-Based Care solutions. • Partner closely with Client Executives to align delivery execution with client goals, contractual commitments, and long-term growth objectives. • Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution. • Lead client-facing cadence including planning meetings, operational touchpoints, release discussions, issue reviews, and roadmap alignment. • Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients. • Ensure open issues, action items, and cross-team dependencies are tracked, communicated, and resolved within agreed timelines. • Maintain accountability for key milestones, client expectations, and delivery outcomes across concurrent initiatives. • Track and report on contractual commitments, SLAs, and operational performance. • Produce and manage client-related documentation including meeting materials, program plans, requirements coordination, decisions, risks, and follow-ups. • Ensure client delivery activities are managed in alignment with revenue expectations and operational constraints. • Contribute to continuous improvement of internal delivery processes, tools, and cross-functional workflows. • Complete annual performance objectives and additional strategic initiatives as assigned.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is scaling how we hire, develop, and deploy talent in an AI-driven world. The first 90 days define performance trajectory, engagement, and retention. This role owns that moment. We are looking for a high-ownership, end-to-end builder who will architect and orchestrate a world-class onboarding experience for: - New employees - New people managers - Newly promoted managers This is not a coordination role. This is a design, strategy, and execution role. You will connect business strategy, AI enablement, leadership expectations, and global consistency into one cohesive onboarding ecosystem. Key Responsibilities – What You’ll Build and Own: A Strategic Onboarding Architecture - Design a global onboarding ecosystem aligned to business priorities and AI acceleration - Translate the Genesys Way of Leading into clear expectations and behaviors from day one - Create structured 30-60-90 day pathways tied to measurable performance outcomes - Elevate onboarding from orientation to performance enablement A Seamless, High-Impact Experience - Engineer a frictionless journey from offer acceptance through first-year integration - Remove handoff breakdowns across Talent Acquisition, IT, HR, Finance, and the business - Design moments that build clarity, confidence, and connection early - Create a globally consistent yet locally adaptable experience - Hold a relentless “new hire lens” and fix friction fast AI-Enabled, Skills-Centric Enablement - Integrate AI tools and automation into onboarding workflows - Embed skills intelligence and data insights into ramp plans - Partner with HR tech and People Analytics to drive personalization at scale - Use data to predict ramp risks and proactively intervene Manager & Leadership Acceleration - Design distinct onboarding journeys for new and promoted managers - Clarify leadership expectations and accountability from day one - Equip managers to effectively onboard and develop their teams - Reinforce a culture of performance, feedback, and talent growth Global Process & Governance - Build scalable frameworks with clear ownership and accountability - Operate confidently across regions and matrixed stakeholder - Establish governance that balances consistency with flexibility Change Leadership & Influence - Drive alignment without formal authority - Navigate ambiguity and competing priorities - Shape executive understanding of onboarding as a business lever Measurable Impact - Define KPIs tied to ramp time, engagement, internal mobility, retention, and manager effectiveness - Build dashboards and executive-level reporting - Continuously iterate based on data and feedback What You Bring: Experience - 5+ years of experience in Talent, Learning, HR Strategy, or Organizational Effectiveness - 3-5+ years designing and leading enterprise-wide or global onboarding / enablement programs - Demonstrated experience driving cross-functional initiatives in complex, matrixed organizations - Proven track record of influencing senior stakeholders without direct authority - Experience leveraging HR technology, automation, and/or AI in talent programs Who You Are / What You’ve Done - You’ve built onboarding as a performance accelerator, not just a welcome experience - You connect skills, performance, and workforce strategy — not just events and content - You think in systems and design for scale - You can diagnose friction quickly and redesign processes with speed - You are comfortable presenting to and challenging senior leaders - You balance strategy and execution — equally comfortable building the framework and operationalizing it - You bring a strong global mindset and understand regional nuance - You operate with urgency and accountability Additional Experiences: - Experience in a high-growth SaaS or AI-driven technology company - Background in change management methodologies (Prosci, Kotter, or similar) - Experience integrating onboarding into Workday - Exposure to skills intelligence platforms or workforce planning tools - Experience building onboarding for first-time managers or leadership transitions - Certification or formal training in organizational design, learning design, or talent strategy - Experience managing onboarding for a remote-first or distributed workforce #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.