Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow’s Customer Excellence Group (CEG) is in the middle of a fundamental transformation — redesigning how we deliver customer outcomes in an AI-native world. This role sits at the center of that work. As Director of CEG Strategic Initiatives, you’ll own and drive the highest-priority transformation programs across our post-sale organization. This is not a strategy role that stops at the slide deck. You’ll frame the problem, build the plan, run the workstream, and drive it to execution — often managing through influence across senior stakeholders who don’t report to you. You’ll work across commercial model design, operating model transformation, and delivery model optimization — the kind of work where getting the framing right matters as much as getting the execution right. The team is small, fast, and high-trust. The work is visible at the SVP+ level and has direct impact on how ServiceNow scales its customer-facing organization. What you get to do in this role: Lead Strategic Initiatives End-to-End - Own one or more of CEG’s top transformation workstreams from problem framing through execution — commercial model, delivery model, operating model, or renewals transformation. - Build the business case, design the solution, align stakeholders, and drive implementation. You’re not handing off to a delivery team — you are the delivery team. - Manage initiative governance: milestones, decision points, dependencies, and escalation paths. Keep complex programs on track when multiple senior leaders have competing priorities. Shape CEG Strategy - Translate ambiguous executive direction into structured strategic options with clear tradeoffs and recommendations. - Build and maintain the analytical models that underpin major decisions: headcount planning, insource/outsource economics, service delivery tiering, AI efficiency overlays. - Develop strategy narratives and board-ready materials that frame CEG’s transformation story for SVP and C-level audiences. Drive Cross-Functional Alignment - Operate as the connective tissue between CEG leadership, geo leaders, Finance, Product, and field teams. Translate between strategic intent and operational reality. - Navigate complex stakeholder dynamics where formal authority is limited and influence is everything. Manage up, across, and into partner organizations (consulting firms, outsourcing partners). - Serve as the quality-control layer on programs where the temptation is to announce before we’re ready. Protect program integrity without slowing momentum. Build for Scale - Design frameworks, playbooks, and operating cadences that outlast any single initiative. The goal is to productize how CEG runs transformation, not just run one project at a time. - Stand up reporting and decision-support infrastructure: OKR cascades, initiative dashboards, executive briefing cadences. - Identify and champion “no-regrets bets” — moves we should make regardless of which strategic direction we ultimately choose. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years in strategy, management consulting, business transformation, or corporate development roles. You’ve run cross-functional programs with senior stakeholder complexity, not just contributed to them. - Demonstrated ability to structure ambiguous problems and drive them to resolution. Comfortable building the plane while flying it. - Strong financial and operational modeling skills. You can build the headcount model, stress-test the assumptions, and present the recommendation in the same meeting. - Executive communication skills — you can write a tight one-pager, present to an SVP, and draft a stakeholder email that lands, all in the same day. - Experience managing through influence in matrixed organizations. You know how to align people who don’t report to you and hold the line when things get political. - Comfort with AI tools as part of your workflow. We use AI extensively in how we work — for analysis, content development, and decision support. You should be someone who’s already integrating these tools into how you operate. Preferred: - Experience in enterprise SaaS, customer success, or professional services transformation. - Background in M&A integration, large-scale org design, or operating model transformation. - Familiarity with outsourcing strategy, shared services design, or global delivery model optimization. - Experience with zero-based planning, headcount optimization, or cost transformation programs. What This Role Is Not: - This is not a traditional strategy role where you build decks and hand them to someone else to execute. It’s not a PMO role tracking other people’s workstreams. And it’s not an analytics role building dashboards in a support function. This is a leadership role where you own outcomes, operate with significant autonomy, and are accountable for moving the business forward on programs that matter. FD21 For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Manage and lead projects through transition and transformation phases • Drive the successful execution of multiple transition and transformation projects • Identify and incorporate opportunities to improve the customer experience • Track and manage the transition budget • Lead transition initiatives by executing project plans

Working Location: ONTARIO, RICHMOND HILL; QUEBEC, MONTREAL; QUEBEC, QUEBEC CITY Workplace Flexibility: Remote For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers. Job Description The Principal Solution Owner – CRM & CPQ is a senior IT leadership role accountable for the strategy, architecture, delivery, and operational excellence of global CRM and CPQ platforms supporting Sales execution, pipeline management, territory management, and revenue processes. This role serves as the IT solution owner for the Salesforce (SFDC) and CPQ ecosystem, accountable for maximizing business value through standardized, scalable, and simplified Sales technology capabilities that are secure, resilient, and aligned with enterprise IT architecture and governance. Operating in close alignment with Business Relationship Managers (BRMs), the Director focuses on shaping coherent, value‑driven platform capabilities that support Sales and Revenue strategies, emphasizing reuse, global consistency, and reduction of complexity over bespoke or fragmented solutions. The role continuously evaluates how CRM and CPQ investments can improve sales effectiveness, reduce operational friction, and increase return on technology investment. While BRMs serve as the primary day‑to‑day interface to the business, this position maintains direct, outcome‑focused engagement with senior Sales, Commercial, and Revenue executives to align on strategic priorities, value realization, and long‑term platform direction. The role provides executive‑level insight into technology trade‑offs, investment options, and roadmap implications, ensuring that Sales technology decisions support enterprise objectives. The position drives global standardization and architectural coherence, leads distributed IT teams and strategic partners, governs system integrators and vendors, and plays a key role in prioritizing investments that deliver measurable business outcomes, while reducing technical debt and long‑term total cost of ownership. All activities are carried out in accordance with the Olympus Core Values: agility, empathy, long-term view, unity, and integrity. Olympus is an equal opportunity employer committed to diversity, inclusion, and equity. Job Duties - Define and own the global IT solution strategy and multi‑year roadmap for CRM and CPQ platforms, aligned with enterprise IT, architecture, data, and security strategies, with a clear focus on value realization, standardization, and simplification. - Maintain end‑to‑end IT accountability for the Salesforce CRM and CPQ product landscape, including Sales Cloud, pipeline and forecast management, territory and quota management, and CPQ capabilities, including functional design, technical build and configuration - Own non‑functional product outcomes for CRM and CPQ (performance, scalability, availability, security, and supportability), ensuring these requirements are embedded into platform evolution and delivered through the SFDC Platform Team’s technical implementation. - Drive long‑term product sustainability and business value by actively managing technical debt, prioritizing reuse and simplification, and guiding platform evolution to enable Sales innovation without increasing complexity or total cost of ownership. - Ensure CRM and CPQ solutions comply with enterprise architecture principles, integration standards, and data governance models. - Own and govern integrations between Salesforce/CPQ and ERP, Finance, Product, Customer Master, Identity, and Analytics platforms. - Partner with Enterprise Architecture and Data teams to ensure accurate, auditable, and governed revenue data flows. - Drive standard global data models while enabling controlled regional or regulatory variations. - Act as the single IT point of accountability for Sales and CPQ technology. - Translate business demand into architecturally sound, cost-effective IT solutions. - Challenge business requirements constructively to ensure alignment with IT standards, risk posture, and long-term platform health. - Provide transparency on IT constraints, dependencies, and trade-offs to support executive decision-making. - Provide IT governance and oversight for all CRM and CPQ initiatives across global regions. - Ensure consistent application of design standards across programs, releases, and enhancements. - Operate CRM and CPQ as enterprise IT products, establishing clear ownership, outcome driven‑ roadmaps, and prioritization aligned to business value and platform health. - Lead Product Owners and delivery teams to ensure backlogs balance new features with platform stability, compliance, and operational needs. - Accountable for the stability, performance, and availability of CRM and CPQ platforms, ensuring they operate as intended for Sales and revenue processes. - Oversee incident, problem, and change management, executed by Application Support and IT Service teams, ensuring timely resolution and continuous improvement. - Ensure business continuity and disaster recovery capabilities are defined, tested, and maintained for revenue critical‑ CRM and CPQ systems. - Govern system integrators and managed service providers against SLAs and IT quality standards, ensuring service outcomes meet platform expectations. - Lead and develop a global IT organization of CRM and CPQ solution owners, architects, and technical leads. - Set expectations for engineering discipline, documentation, testing, and operational ownership. - Build internal IT capability in Salesforce, CPQ, and revenue technology architecture. - Foster a culture of accountability, collaboration, and continuous improvement within IT and partner teams. Job Qualifications Education - Bachelor’s degree in Business, Computer Science, Engineering or equivalent experience. - Agile certification preferred but not mandatory. - Minimum of 12–15 years in enterprise IT roles with increasing responsibility. - Minimum of 5 years in senior IT leadership positions owning global, business-critical platforms. - Proven experience leading Salesforce and CPQ platforms in complex, multi-region environments. - Strong background integrating CRM/CPQ with ERP, Finance, and Analytics systems. - Demonstrated experience in IT governance, architecture, security, and operations. - Experience leading global teams and managing external vendors and system integrators. - Experience collaborating with Product Owners, Program Managers, Analysts, Engineers, and QA resources. - Strong business and technical acumen. - Excellent communication and facilitation skills. - Detail-oriented, structured, and decisive. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: - Competitive salaries, annual bonus - Comprehensive medical benefits and pension plan - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance Connected Culture you can embrace: - Work-life integrated culture that supports an employee centric mindset - Offers onsite, hybrid and field work environments - Paid volunteering and charitable donation/match programs - Employee Resource Groups - Dedicated Training Resources and Learning & Development Programs - Paid Educational Assistance Are you ready to be a part of our team? Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. Artificial Intelligence is not being utilized in the Olympus hiring process. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com. You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Information Technology (IT)

Role Description Reporting to and working closely with the Head of CITEL and Leader in Residence, you serve as a key team member in building the CITEL learning engine by leading the CITEL Community of Practice. As the Managing Director, you develop a deep understanding of how the ITEL hypothesis is taking shape across pilots and translate those lessons into insights that advance the community’s work—particularly around the conditions needed to successfully integrate academics and talent. In this role, you design and facilitate the Community of Practice, including bi-monthly virtual meetings and an annual in-person convening, while ensuring that emerging insights and best practices are captured and turned into practical tools and resources for the broader field. Through regular virtual meetings, in-person convenings, site visits, individual check-ins, and quarterly grant reporting, you build strong relationships and support meaningful learning across the pilot teams. This position reports to the Head of CITEL, who owns the vision for learning and the Community of Practices, and district and school-level experimentation for the Center for Inspired Teaching, Exceptional Learning. Responsibilities include the following: - Community of Practice (CoP) Architecture & Execution - Translate the CITEL vision into a cohesive year-long learning arc. - Own the end-to-end design of the CoP arc, individual sessions, and the annual convening. - Design and deliver high-impact virtual and in-person sessions using best-in-class adult learning strategies. - Provide rigorous oversight of the learning calendar, content implementation, session logistics, and communication. - Manage and coordinate external consultants and project-based partners as needed. - Knowledge Management & Field Codification - Deeply engage with ITEL pilot teams and data collected to identify insights and conditions for success. - Translate pilot insights into "better-than-the-status-quo" resources, templates, and best practices. - Establish feedback loops to measure adoption and usability of resources. - Serve as a credible expert in the intersection of academics and talent. - Relationship & Culture Stewardship - Build and cultivate deep trust with pilot teams and district leaders. - Foster a culture of shared accountability. Qualifications - Depth of knowledge about High-Quality Instructional Material (HQIM), instructional coherence, and curriculum-based professional learning (CBPL). - Proven designer and facilitator of adult learning. - Exceptional ability to translate a high-level vision into a concrete work plan. - Consistent track record of achieving ambitious goals in collaborative environments. - Advanced proficiency in creating professional, aesthetically polished learning supports and tools. - Expert at cultivating deep, authentic partnerships with diverse stakeholders. - Recognized as a knowledgeable and authoritative voice within the education sector. Requirements - This is a remote position conducted virtually (primarily from a home office). - Candidates must be willing to travel periodically (1-2x/quarter, 2-3 nights). - Flexible work hours, including evenings, nights, and weekends, may be required. Benefits - Hiring range: $126,000–$137,000. - Competitive salaries and a strong benefits package. - Generous paid time off and shared summer and winter breaks. - Summer Half-Day Fridays. - Comprehensive health coverage. - Retirement contributions with immediate vesting. - Paid parental leave for all caregivers. - Four-week paid sabbatical after five years of service.