• Provide player support via tickets, email, chat, and/or forums • Respond to player inquiries, issues, and feedback in a timely and professional manner • Escalate complex issues to relevant teams when necessary • Assist in drafting player-facing communications and announcements • Monitor player feedback and report recurring issues or trends • Collaborate with internal teams to improve player experience • Maintain accurate records of interactions and solutions

As a Customer Support Advisor at Booksy, you'll be on the front lines, supporting our B2B customers for the Spanish Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day! In this role, you'll provide support for customer queries, handling their requests and addressing concerns within established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.

Title: Customer Care Associate Location: US - Remote Job Description: Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills. Shift:1pm - 10pm EST. Essential Duties & Responsibilities - Answer inbound patient calls - Return patient calls daily and assist them with their questions regarding billing statements - Fully understand and follow all guidelines pertaining to HIPAA and PHI - Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information - Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure - Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation - Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation - Successfully work within a team environment to escalate questions and outstanding work appropriately - Own and manage open patient inquiry cases through full resolution - Assist, train, and consult with other departments as needed - Participate in the continuing education of applicable software and hardware - Participate in departmental and other meetings as requested - Ensure that management is made aware of client issues or problems in a timely manner Education and Experience - High School Diploma/GED - AS Degree or BS Degree preferred - Healthcare experience a plus - Medical software experience a plus - Medical Office experience a plus Skills, Knowledge, and Abilities - Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience - Strong customer services skills and a high level of professionalism - Strong desire to learn - Solid computer skills, including Microsoft Outlook, Word, and Excel - Able to manage a variety of tasks concurrently Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday - This role requires that one can sit and regularly type on a keyboard the majority of the workday - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices - Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers - The role necessitates the ability to listen and speak clearly to customers and other associates Here’s what we can offer you in exchange for your amazing work: - Competitive pay - Medical, dental and vision benefits - Matching 401(k) - Generous paid time-off programs - Education reimbursement - Growth potential for your career - Corporate discounts At Greenway, we strive to imagine, empower, engage, and inspire. Join us! Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative I Hourly rates range from $18.00 per hour to $20.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying. What you get: - Remote - Work From Home - Full-time Employment with Benefits day one including paid Holidays. - Rate range from $18.00 per hour to $20.00 per hour depending on experience - Paid Training- Training ONSITE for 1 week then 100% remote. Requirements: - Must reside in Florida to be considered - Must be at least 18 years of age or older. - Must have a High School Diploma, or equivalent. - Must be able to submit to a background check and drug test. - Must be able to work shift Monday-Friday from10am – 7pm Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. - Identify customer needs to ensure the customer is provided complete and accurate information. - Process required transactions via mainframe or web-based applications. - Submit research requests in a concise yet accurate manner. - Maintain a thorough knowledge of the company and client programs, policies, and technology. - Communicate effectively in a warm and empathetic manner. - Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. - Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: - The ability to convey complex information in clear and concise terms to ensure customer understanding. - Strong work ethic. - Effective and accurate written and verbal communication skills. - Effective problem-solving skills. - Customer Service Experience. - Can navigate multiple applications and research solutions with ease - Love helping people and guiding them to the best solution for their issue - Are excited by innovative technology - Provide calm conflict resolution and problem solving for frustrated customers - Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers - Can commit to 100% attendance for three to five weeks of paid training Remote Roles: Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role ranges from $18.00 per hour to $20.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.