Greenway Health

Title:Pricing Manager Location: US - Remote Job Description: The Pricing Manager will lead the development, implementation, and optimization of pricing strategies to ensure the company maintains a competitive edge while maximizing profitability. This role requires strong analytical skills, business acumen, and the ability to manage cross-functional teams to ensure alignment across sales, finance, marketing, and product development departments. Essential Responsibilities & Duties - Lead the development of long-term pricing strategies across multiple product lines or services, ensuring they are competitive, aligned with market demands, and optimized for profitability. - Create and manage pricing models that optimize margin and revenue. Develop and maintain financial models to forecast the impact of price changes on profitability and market share. - Work closely with sales, marketing, finance, and product teams to ensure pricing strategies are aligned with the company’s overall goals and objectives. Provide guidance on pricing for new products, services, and promotions. - Analyze and adjust pricing structures regularly based on performance metrics, customer feedback, competitor activity, and cost structures. Ensure the company’s pricing is dynamic and flexible to respond to market conditions. - Generate detailed pricing performance reports for senior management, including recommendations for price adjustments, promotions, or strategic pricing shifts. Measure the impact of pricing changes on sales, margins, and profitability. - Oversee the implementation of pricing tools and systems that automate pricing strategies, streamline workflows, and improve pricing accuracy across the organization. - Provide strategic oversight on the pricing of key contracts and large deals, ensuring that discounts and special pricing are aligned with company goals and profitability objectives. - Establish and maintain pricing policies, procedures, and guidelines. Ensure compliance with company pricing policies and market regulations. - Stay up-to-date with industry and competitor pricing strategies to ensure competitive advantage. Education and Experience - Bachelor’s degree in Business Administration, Finance, Economics, or related field. - Five (5)+ years of experience of experience in a pricing, finance, or analytical role. - Experience with pricing models, forecasting, and market analysis is a plus. Skills, Knowledge, and Abilities - Proficiency in Microsoft Excel (advanced functions like VLOOKUP, Pivot Tables, and macros). - Strong strategic thinking and leadership abilities. - Advanced proficiency in pricing models, forecasting, and financial analysis. - Expertise in market research, competitive analysis, and customer segmentation. - Proficient in Excel, Tableau, SQL, or similar data analysis tools. - Ability to work effectively with cross-functional teams, including sales, marketing, and finance. - Excellent communication and presentation skills, with the ability to convey complex pricing strategies to non-financial stakeholders. - Strong problem-solving and decision-making skills. - Detail-oriented, with the ability to manage complex pricing strategies at scale Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday - This role requires that one can sit and regularly type on a keyboard the majority of the workday - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices - Must be able to work remotely and manage workload efficiently and prioritize projects with minimal supervision and maintain a quite setting while working with customers. - The role necessitates the ability to listen and speak clearly to customers and other associates Here’s what we can offer you in exchange for your amazing work: - Competitive pay - Medical, dental and vision benefits - Matching 401(k) - Generous paid time-off programs - Education reimbursement - Growth potential for your career - Corporate discounts At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying. If you are a resident of a state that requires pay transparency, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email.

Manager, Professional Services Location: US - Remote And Hybrid Tampa Job Description: You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. The Manager, Professional Services will be responsible for leading and managing the delivery of consulting, implementation, and support services to clients. This role involves overseeing a team of consultants, working closely with clients, ensuring the successful execution of projects, and driving client satisfaction. The Manager will also play a key role in resource planning, budget management, and continuous improvement of service delivery processes. Essential Duties & Responsibilities - Lead, mentor, and develop a team of consultants and technical specialists. - Foster a positive and productive team environment, encouraging professional growth and collaboration. - Ensure team members have performance and career development coaching and opportunities - Optimize team through identifying and building the skills necessary to deliver book of business sold through cross-training and best practice scheduling - Conduct regular performance reviews and provide feedback to team members. - Ensure high client satisfaction and work towards long-term business relationships. - Allocate and manage resources effectively to maximize efficiency and ensure project success. - Track and manage to ensure projects are delivered within scope and budget. - Prepare and deliver reports to senior management on project progress, resource usage, and financial status. - Identify and implement best practices for service delivery and operational efficiency. - Continuously assess and improve internal processes to enhance the quality and speed of service delivery. - Collaborate with other departments to ensure a seamless client experience across the company. - Collaborate with the sales team to provide sales quote approval, updates and ongoing support Skills & Requirements Education and Experience - High School Diploma/GED required - Bachelor’s Degree or equivalent work experience - Five (5)+ years in Greenway Project Manager or similar role - Five (5)+ years healthcare industry experience - Two (2)+ years experience in a leadership or managerial role - Experience with Microsoft Project, Visio and/or PMP certification is a strong plus Knowledge, Skills, and Abilities - Strong project management skills, including familiarity with project management tools and methodologies. - Excellent communication, leadership, and interpersonal skills. - Ability to build and maintain relationships with both clients and internal teams. - Analytical mindset with strong problem-solving abilities. - Financial acumen for managing project budgets and resources. - Self-Drive with ability to thrive without constant supervision. - Exceptional attention to detail and organizational skills. - Proficiency in Microsoft Office is required. Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday - This role requires that one can sit and regularly type on a keyboard the majority of the workday - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices - The role necessitates the ability to listen and speak clearly to customers and other associates Here’s what we can offer you in exchange for your amazing work: - Competitive pay - Medical, dental and vision benefits - Matching 401(k) - Generous paid time-off programs - Education reimbursement - Growth potential for your career - Corporate discounts At Greenway, we strive to imagine, empower, engage, and inspire. Join us! Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.

Reporting to the Greenway Health Marketing leader, the Senior Manager of Product Marketing will be an inspirational leader of the product marketing team and own strategy for key components of Greenway Health’s products and services. The candidate for this role will have direct responsibility for managing the Product Marketing Managers on the Product Marketing team. Acting as a mentor and coach for the Product Marketing team, the Sr. Manager, Product Marketing will create an environment of teamwork, performance excellence, and continuous improvement for Greenway’s messaging strategy in the market. This position will have broad responsibility for the strategic development of our demand generation, brand perception, and awareness of go-to-market activities across the full range of campaigns and promotional programs. The Senior Manager of Product Marketing will also be responsible for managing innovation in product positioning and product launch commercialization, applying market intelligence, leading collateral development, and contributing to sales enablement to maximize sales success for the entirety of the Greenway product portfolio. The Senior Manager of Product Marketing will ideate, execute and project manage the product marketing strategy to support success in demand generation and client retention for all products in the Greenway portfolio. The Senior Manager of Product Marketing serves as a subject matter expert relative to the sales positioning of each product, working cross-functionally to provide thought leadership and strategic direction on integrated campaign planning with our Marketing Communications, Events Marketing, Creative Director, and Marketing Operations leaders. The successful candidate for this role will have strong leadership, communication, and organizational skills, combined with the capacity to both ‘think and do’. Essential Duties and Responsibilities: - Leads Product Marketing, messaging, and campaign efforts for a full portfolio of software products and enhancements, including go-to-market and demand-generation strategy development via an understanding of industry factors, buyer personas, and competitive landscape. - Responsible for GTM campaign metric reporting, and ongoing optimization of results - Manages and directs the Product Marketing Managers on the Product Marketing team, providing support, leadership, and developmental opportunities to each of their team members. - Develops and manages rollout of marketing materials with the support of the Product Marketing team. - Identifies the relevant market-facing positioning of key benefits and value propositions of our products to provide internal sales education and create positive perception and demand in the market. - Leads the development of print and interactive collateral and sales tools to promote the product features, functionality, and value of each of the products including, but not limited to, illustrative thought leadership and competitive messaging. - Provides subject matter expertise relative to our products to contribute to RFPs, pursuit marketing efforts, articles in industry publications, and internal sales training materials. - Partnering with and supporting the sales organization in effective selling and customer engagement. - Driving product launch planning and activation in the market across marketing and other contributing client-facing teams. - Provides subject matter expertise relative to the competitive aspects of our software solutions through partnering with our Market and Competitive Intelligence team and analyzing data. Aids with competitive positioning and targeting of users or prospects of competitive solutions.

The Senior Director of Product Management is responsible for the strategic leadership, prioritization, and execution of Greenway's core product portfolio, including EHR, Practice Management, Patient Engagement, Revenue Cycle, and Data & Insights platforms. This role defines product vision, portfolio strategy, and roadmap priorities in close partnership with Product Engineering to deliver secure, scalable, and customer-centered healthcare solutions. This role drives measurable customer and business outcomes through focused portfolio execution, platform simplification, and value realization. The Senior Director is accountable for aligning customer needs, business objectives, regulatory requirements, and commercialization outcomes across the full product lifecycle, while building and leading a high-performing product organization. Essential Duties & Responsibilities Product Strategy & Portfolio Leadership - Define and communicate product vision, portfolio strategy, and roadmap aligned with business goals, customer needs, and market opportunities. - Establish a strong voice-of-customer and market intelligence capability to inform product strategy, prioritization, and competitive positioning. - Make portfolio-level tradeoff decisions across products, investments, and timelines to optimize long-term customer and business value. - Align product investments with business priorities, customer outcomes, and long-term strategic goals. - Make explicit recommendations to invest, sustain, modernize, or retire products based on customer value, financial performance, technical health, and strategic fit. Product Execution & Delivery - Manage end-to-end product lifecycle execution from concept through launch, adoption, and continuous optimization. - Define product requirements, outcomes, and priorities, and partner with Product Engineering to translate them into scalable technical solutions. - Establish and monitor KPIs to measure product performance, adoption, and business impact; drive continuous improvement based on data. - Ensure delivery of products on time and within budget while balancing scope, quality, and speed. People Leadership & Organizational Effectiveness - Build, lead, and mentor a high-performing team of product managers. - Design and evolve the product operating model to support scale, speed, and clarity of ownership across platforms and solutions. - Foster a culture of accountability, customer-centricity, and continuous improvement. - Lead through influence, aligning teams across functions and driving clarity in ambiguous situations. Business Impact & Portfolio Economics - Own product portfolio financials, including budget planning, investment prioritization, and ROI accountability. - Define success metrics and track performance against revenue, growth, retention, adoption, and customer value objectives. - Drive commercialization strategy in partnership with go-to-market teams to ensure successful product launches and adoption. Cross-Functional Partnership & Stakeholder Leadership - Partner closely with Product Engineering, Architecture, Security, Operations, Sales, Marketing, and Customer Success to align on priorities and execution. - Act as the primary product leader for executive stakeholders, communicating strategy, progress, risks, and tradeoffs. - Collaborate with internal and external stakeholders, including healthcare providers and partners, to ensure product-market fit and successful outcomes. - Drive alignment across teams to ensure shared accountability for customer and business results.

The Director of Revenue Enablement is responsible for defining, building, and executing Greenway’s Revenue Enablement strategy across Sales, Customer Success, and Professional Services. This leader owns the design and execution of enablement programs that increase commercial effectiveness, accelerate productivity, reinforce execution excellence, and drive measurable revenue impact. The Director of Revenue Enablement serves as a strategic partner to Commercial, Product Marketing, Product, and Revenue Operations leadership — ensuring that revenue-facing teams are equipped with the skills, tools, systems, and reinforcement required to execute consistently and win in-market. This is a hands-on builder role. The Director will operate as an “army of one” — responsible for architecting the enablement strategy while personally designing, building, delivering, and optimizing programs and systems. This role requires a high-agency operator who thrives in ownership, moves seamlessly from strategy to execution, and builds scalable foundations for future growth. The ideal candidate combines commercial acumen, sales methodology expertise, enablement technology fluency, and strong instructional design capabilities with the ability to drive measurable business outcomes. Key Responsibilities Define and Execute the Revenue Enablement Strategy - Develop and own Greenway’s end-to-end Revenue Enablement strategy aligned to business growth objectives. - Establish measurable impact goals (ramp time, win rates, methodology adoption, tool utilization, deal velocity). - Build the enablement operating model across Sales, Customer Success, and Professional Services. - Serve as the strategic enablement partner to Commercial leadership, Product Marketing, RevOps, and Product. This role requires both strategic vision and direct execution. Rebuild and Modernize Onboarding & Productivity - Architect and personally deliver a best-in-class onboarding program that reduces ramp time and improves long-term effectiveness. - Design structured learning journeys by role, tenure, and segment. - Establish measurable ramp benchmarks and certification milestones. - Implement reinforcement and retention strategies grounded in adult learning best practices. - Continuously optimize onboarding using performance data and field feedback. Own Enterprise Sales Methodology & Execution Excellence - Lead adoption, certification, and reinforcement of Greenway’s Value Selling methodology and Discovery Framework. - Embed methodology into onboarding, Gong scorecards, Accord playbooks, and coaching frameworks. - Personally facilitate workshops, manager coaching sessions, and reinforcement programs. - Ensure commercial team members are equipped to execute approved value narratives consistently. Build and Govern the Revenue Playbook System - Translate Product Marketing approved messaging, positioning, and value frameworks into scalable execution tools. - Design and maintain high-impact playbooks, pitch decks, scripts, and buyer-facing materials. - Establish content lifecycle governance (versioning, approval alignment, usage tracking). - Own and manage the SE Gallery and SharePoint enablement ecosystem. - Continuously improve usability, clarity, and adoption of revenue content assets. Lead Revenue Enablement Technology & AI Optimization - Partner with RevOps on strategy, configuration, governance, and optimization of revenue enablement tools, including Gong, Accord, and Sales Assistant AI. - Architect Gong trackers, scorecards, briefs, themes, and Engage Flows to reinforce execution standards. - Build and manage playbooks and buyer enablement workflows within Accord. - Govern AI-assisted content usage to ensure alignment with approved messaging and claims. - Drive adoption, education, and measurable ROI from enablement platforms. Institutionalize Certification & Continuous Development - Design and operate structured product, process, and methodology certification programs. - Partner with L&D to create, publish, and track learning within Articulate, and related systems. - Implement ongoing skill development and reinforcement cadences tied to business priorities. - Establish clear expectations and accountability for certification compliance. Elevate National Sales Meetings & Commercial Events - Own enablement strategy and hands-on execution for Sales Kickoff (IGNITE) and key commercial meetings. - Design performance-focused agendas tied to measurable outcomes. - Develop training content and personally facilitate key sessions. - Partner cross-functionally to ensure strong narrative alignment and post-event reinforcement. Build a Data-Driven Enablement Intelligence Function - Establish KPIs and dashboards linking enablement programs to revenue outcomes. - Leverage Salesforce, Gong, and related systems to identify skill gaps and execution challenges. - Conduct structured needs assessments and implement targeted interventions. - Provide actionable insights to Commercial leadership and Product Marketing to inform execution refinement. Lay the Foundation for Future Scale - Design systems, documentation, and governance frameworks that can scale as the organization grows. - Establish repeatable program templates and processes. - Develop a roadmap for future enablement team expansion.

Title: Customer Care Associate Location: US - Remote Job Description: Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills. Shift:1pm - 10pm EST. Essential Duties & Responsibilities - Answer inbound patient calls - Return patient calls daily and assist them with their questions regarding billing statements - Fully understand and follow all guidelines pertaining to HIPAA and PHI - Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information - Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure - Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation - Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation - Successfully work within a team environment to escalate questions and outstanding work appropriately - Own and manage open patient inquiry cases through full resolution - Assist, train, and consult with other departments as needed - Participate in the continuing education of applicable software and hardware - Participate in departmental and other meetings as requested - Ensure that management is made aware of client issues or problems in a timely manner Education and Experience - High School Diploma/GED - AS Degree or BS Degree preferred - Healthcare experience a plus - Medical software experience a plus - Medical Office experience a plus Skills, Knowledge, and Abilities - Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience - Strong customer services skills and a high level of professionalism - Strong desire to learn - Solid computer skills, including Microsoft Outlook, Word, and Excel - Able to manage a variety of tasks concurrently Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday - This role requires that one can sit and regularly type on a keyboard the majority of the workday - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices - Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers - The role necessitates the ability to listen and speak clearly to customers and other associates Here’s what we can offer you in exchange for your amazing work: - Competitive pay - Medical, dental and vision benefits - Matching 401(k) - Generous paid time-off programs - Education reimbursement - Growth potential for your career - Corporate discounts At Greenway, we strive to imagine, empower, engage, and inspire. Join us! Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement.

Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills. Shift:1pm - 10pm EST. Essential Duties & Responsibilities - Answer inbound patient calls - Return patient calls daily and assist them with their questions regarding billing statements - Fully understand and follow all guidelines pertaining to HIPAA and PHI - Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information - Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure - Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation - Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation - Successfully work within a team environment to escalate questions and outstanding work appropriately - Own and manage open patient inquiry cases through full resolution - Assist, train, and consult with other departments as needed - Participate in the continuing education of applicable software and hardware - Participate in departmental and other meetings as requested - Ensure that management is made aware of client issues or problems in a timely manner

The Associate Product Manager is a key role supporting the product management team by assisting in identifying market needs, defining product vision, and contributing to the development and launch of innovative features that enhance the user experience and deliver exceptional value to clients. Acting as a liaison between engineering teams, product owners, senior product management, and business stakeholders, this role helps maintain and prioritize the product backlog, shares in deploying the product vision, and collaborates closely with others to ensure the team delivers value to the business. The Associate Product Manager assists in defining solutions for required product features, eliciting and documenting requirements, performing impact and workflow analysis, and designing user interfaces. This individual is a self-starter with strong presentation, collaboration, analytic skills and a passion for improving customer experiences through technology, especially artificial intelligence. The Associate Product Manager delivers results while utilizing effective communication and collaborating effectively with stakeholders across Product Management, Sales, Support, PMO, and Development, supporting all elements of the product lifecycle. Essential Duties & Responsibilities - Assist in conducting in-depth market research and analysis to identify emerging trends, customer needs, and competitive landscape within the ambulatory care market. - Assist with product planning, delivery, and sustaining efforts; help manage and prioritize the product backlog and user stories; ensure business requirements are represented and traceable throughout the product lifecycle. - Represent Business Needs and Drive Clarity: Act as the voice of the business within the team, develop a deep understanding of customer and product needs, produce basic UML diagrams and wireframes to communicate workflows, and track key KPIs, escalating issues as needed. - Collaborate with sales, marketing, and customer support teams to gather feedback and understand user pain points. - Support the translation and decomposition of market insights and user needs into actionable product requirements and roadmaps aligned with the company's strategic goals. - Work closely with engineering, design, and UX teams to define non-technical product specifications, user stories, and acceptance criteria. - Assist in leading the product development process from concept to launch, ensuring on-time and on-budget execution. - Complete story mapping for relevant workflows that pertain to the product roadmap. - Assist in managing product backlogs, prioritize features, and ensure clear communication of product roadmap to stakeholders. - Analyze product usage data and user feedback to measure success and identify areas for improvement. - Facilitate and participate in defect review meetings, as needed, and review ideas generated by clients. - Participate in product demonstrations and presentations to educate clients and internal teams. - Stay abreast of evolving regulations and best practices in ambulatory care technology.

Role Overview We are looking for a proactive and tech-savvy Talent Acquisition Specialist to manage end-to-end recruitment across multiple roles and business units. This role requires strong stakeholder partnership and hiring expertise, along with a working knowledge of Excel and data analysis to prepare recruitment reports. A keen interest in AI-driven recruitment and process automation is essential to continuously improve hiring efficiency and enhance the candidate experience. Essential Duties & Responsibilities - Own the end-to-end recruitment lifecycle: workforce planning, sourcing, screening, interviewing, offer management, and onboarding support - Partner closely with hiring managers to understand role requirements, timelines, and talent market trends - Design and execute innovative sourcing strategies using job portals, social media, referrals, networking, and talent communities - Leverage AI tools and recruitment technologies to enhance sourcing, screening, scheduling, and reporting - Actively contribute to automation of recruitment processes to improve speed, quality of hire, and scalability - Ensure a seamless and positive candidate experience throughout the hiring journey - Track and analyze recruitment metrics (time-to-hire, quality of hire, funnel effectiveness) and share insights with stakeholders - Ensure compliance with internal policies, hiring guidelines, and diversity & inclusion standards Education and Experience - A bachelor’s degree in HR or equivalent degree - Comfortable working with digital tools, such as job boards, LinkedIn, and Applicant Tracking Systems (ATS), MS Office. - Attention to detail, time management and ability to manage multiple tasks simultaneously. Skills, Knowledge, and Abilities - Experience in end-to-end recruitment, including sourcing, screening, interview coordination, and offer support - Familiarity with Applicant Tracking Systems (ATS) and job portals - Interest in improving and automating recruitment processes to save time and improve efficiency - Good communication skills with the ability to coordinate with hiring managers and candidates - Ability to manage multiple open positions and work in a fast-paced environment - Basic knowledge of employer branding activities (job postings, social media hiring posts, career pages) Work Environment/Physical Demands - The role requires working a few hours overlapping with the US Eastern Standard Time (EST) time zone. - You are expected to have a reliable work-from-home setup to effectively support remote work. - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday. - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices. At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

The Director of Patient Experience at Greenway Health is a senior product leader responsible for defining, building, and scaling Greenway’s next-generation, AI-native patient application—an integral component of the Novare EHR platform and a key driver of the company’s go-to-market differentiation. This role owns the end-to-end product vision, strategy, and execution for a net-new patient experience focused on enabling seamless self-service across scheduling, check-in, payments, and communication, while delivering measurable value to healthcare practices through improved efficiency, reduced no-show rates, and increased patient activation. Essential Duties & Responsibilities Product Vision, Strategy & Market Differentiation - Define and execute a compelling product vision and roadmap for Greenway’s patient experience application, aligned to Novare’s strategic objectives and market positioning. - Conduct ongoing market research and competitive analysis to identify opportunities for innovation and differentiation. - Establish and track success metrics, including patient activation, self-service rates and reduction in no-show rates. Execution, Delivery & Operational Excellence - Own end-to-end product delivery for a 0→1 patient application, ensuring timely execution within current cost constraints. - Partner closely with engineering and design to deliver AI-embedded, scalable solutions - Balance speed, scope, and quality to meet critical go-to-market timelines tied to Novare launches. - Make informed prioritization decisions that align customer value, technical feasibility, and business impact. Business Impact & Go-to-Market Alignment - Ensure the patient application meaningfully contributes to Novare’s market differentiation and sales success. - Partner with go-to-market teams to support positioning, packaging, and launch strategies that drive adoption and competitive wins. - Serve as a key internal voice connecting product strategy to commercial success. Leadership & Global Team Development · Lead, mentor, and scale a high-performing team of product managers across the U.S. and India · Foster a culture of ownership, innovation, and accountability within the product organization. · Partner cross-functionally with engineering, design, sales, marketing, and customer success to deliver cohesive, high-impact solutions.