Title: Remote Outbound Customer Service Representative - Spanish Bilingual Preferred locations Service Call Center - Draper, UT time type Full time job requisition id R0042127 Job Description: Remote Outbound Customer Service Representative Ken Garff Listening Center The Ken Garff Listening Center is currently hiring Remote Outbound Customer Service Representatives to join our growing contact center team. Work Schedule Our Listening Center operates: - Monday – Friday: 6:00 AM – 7:00 PM (MT) - Saturday: 8:00 AM – 4:00 PM (MT) - Sunday: Closed Technical Requirements Internet Requirements - Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) - Minimum 50 Mbps download speed - Minimum 20 Mbps upload speed - Maximum 40 ms ping or lower - Must provide 3 speed test results taken at different times during working hours for approval Computer Requirements - Operating System: Windows 11 required (Mac/Apple products not supported) - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) - Memory (RAM): Minimum 16 GB - Storage: Minimum 256 GB Equipment & Peripherals - Must provide your own equipment - Dual monitors (2 or more required) - Webcam (required) - Smartphone (required for authentication purposes) - Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) - Keyboard and mouse Key Responsibilities - Make outbound calls to current Ken Garff customers (no cold calling) - Deliver a professional, friendly, and informative customer experience - Build and maintain strong customer relationships - Identify customer vehicle service needs and schedule appointments - Promote service specials and incentives - Handle customer inquiries via phone, chat, and email - Accurately document interactions and update customer records - Collaborate with team members while maintaining company standards Qualifications - Must provide your own equipment and meet technical requirements - Must have a quiet workspace free from noise and distractions - Strong computer skills and ability to navigate multiple systems - Typing speed of 30+ WPM - Positive, energetic, and customer-focused attitude - Excellent communication and problem-solving skills - Strong multitasking, organization, and prioritization abilities - Previous customer service, call center, or sales experience preferred - High school diploma or equivalent required - Must be 18 years or older and authorized to work in the U.S. - Bilingual in Spanish is a plus - Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits - Opportunity to earn a college degree at no cost - Paid training - Career growth within a nationwide automotive company - Paid Time Off - Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance - 401(k) with company match - Optional year-end bonus program - Employee discounts on vehicles, parts, and service - Supportive team and positive company culture Job Details - Job Type: Full-time (40 hours per week) - Pay: Starting at $16.00/hour - $16.25/hour for Spanish speakers We are an Equal Opportunity Employer (We Hear You)

Mercier Consultancy MD is proud to offer an exciting career opportunity for Dutch Customer Service Representatives with a leading Airline Company, based in Greece. This position comes with a fully paid relocation package, making it an ideal choice for professionals seeking to combine a rewarding career with the vibrant lifestyle of Greece. As a customer service representative, you will provide excellent support to Dutch-speaking passengers, ensuring their travel experience is smooth and satisfactory. Key Responsibilities - Handle customer inquiries related to flight bookings, schedules, ticketing, and baggage services via phone, email, and chat in Dutch. - Provide accurate and timely information regarding flight status, delays, cancellations, and policies. - Assist passengers with resolving issues such as booking modifications, refunds, and special service requests. - Effectively manage customer complaints and ensure high levels of satisfaction. - Maintain accurate and detailed records of customer interactions within the CRM system. - Work collaboratively with airline departments to coordinate passenger services and improve customer experiences. - Stay updated with airline policies, industry regulations, and travel advisories to provide accurate information.

Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role comes with fully paid relocation, allowing you to experience a vibrant new city while contributing to outstanding customer service for French-speaking clients. Responsibilities - Provide high-quality customer support to French-speaking customers via phone, email, and chat. - Address inquiries related to products, services, and orders promptly and professionally. - Resolve customer complaints and issues while maintaining a strong focus on satisfaction. - Accurately document customer interactions and feedback in the CRM system. - Collaborate with internal teams to ensure streamlined communication and issue resolution. - Stay informed about company products, promotions, and updates to provide knowledgeable assistance.

Mercier Consultancy MD is proud to offer an exciting career opportunity for Dutch Customer Service Representatives with a leading Airline Company, based in Greece. This position comes with a fully paid relocation package, making it an ideal choice for professionals seeking to combine a rewarding career with the vibrant lifestyle of Greece. As a customer service representative, you will provide excellent support to Dutch-speaking passengers, ensuring their travel experience is smooth and satisfactory. Key Responsibilities - Handle customer inquiries related to flight bookings, schedules, ticketing, and baggage services via phone, email, and chat in Dutch. - Provide accurate and timely information regarding flight status, delays, cancellations, and policies. - Assist passengers with resolving issues such as booking modifications, refunds, and special service requests. - Effectively manage customer complaints and ensure high levels of satisfaction. - Maintain accurate and detailed records of customer interactions within the CRM system. - Work collaboratively with airline departments to coordinate passenger services and improve customer experiences. - Stay updated with airline policies, industry regulations, and travel advisories to provide accurate information.