Specialized assistants for B2B SaaS sales, customer success, and marketing teams
Technical Project Engineer
Location
Philippines
Posted
42 days ago
Salary
0
Seniority
Senior
Job Description
Technical Project Engineer
Hireframe
• Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare • Own and manage 1–2 concurrent client implementations depending on workload • Conduct project scoping, requirements gathering, and solution design with clients • Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems • Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing • Support integration and configuration of APIs and connected systems where applicable • Facilitate client onboarding sessions, training, and implementation workshops • Serve as the primary point of contact for clients throughout the implementation lifecycle • Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success • Ensure smooth transition to vendor support or operations teams after go-live • Create and maintain implementation documentation, onboarding guides, and technical playbooks • Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
Job Requirements
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
- Strong understanding of system configuration, telephony setup, and call flow design
- Experience with integrations, APIs, and technical implementation workflows
- Background in SaaS onboarding, technical consulting, or implementation engineering
- Strong problem-solving and systems-thinking mindset
- Ability to manage complex implementation timelines and multiple stakeholders
- Highly organized with strong attention to detail
- Comfortable troubleshooting technical issues during live implementations
- Strong English communication skills (fluent required)
- Confident leading client-facing calls, workshops, and training sessions
- Customer-focused, empathetic, and solution-oriented approach
- Ability to work independently in a remote, cross-functional environment
- Strong documentation skills and ability to translate technical work into clear processes
- Experience designing or managing backend workflows for operational processes.
- Familiarity with automation testing and data extraction from PDFs or other structured documents.
- Experience working in startup or remote operations environments.
- Exposure to HIPAA-compliant processes or healthcare operational workflows.
Benefits
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
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