JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. The Opportunity This position in the Core Laboratory Division, our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products. What You’ll Do - Identify customer needs, propose solutions, manage, and resolve complex problems - Provide feature/ product enhancement input based on customer feedback - Maintain and assume accountability for a culture of high customer service - Provide comprehensive support for entire informatics solution. - Perform software-related installation and configuration processes. - Deliver structured software application product training to the end user. - Support post-sales informatics activities and provide expert knowledge. - Serves as level 1 complaint resolution via call centre phone support function Required Qualifications - Bachelors or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications. Required Experience - Sound understanding of diagnostics laboratory workflows and related technologies - Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyser management systems, or inventory management systems used in diagnostics laboratories - Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently - Technical proficiency with general business applications such as MS Office, MS Project - Strong verbal and written communication skills with excellent customer facing capabilities - Attention to detail and a concern for quality; action oriented for solving problems - Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues - Customer focused have interpersonal skills - Team players have awareness/experience of the business WHAT WE OFFER As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. Apply Now Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Technical Writer I, Knowledge Management Location: US, Remote Omnicell Outpatient Pharmacy Services, has a dynamic opportunity for a Technical Writer who will join our team that develops, publishes, and maintains content for our Specialty Pharmacy and 340B TPA teams. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department’s content. The successful candidate must have strong technical and content development skills with the ability to explain complex concepts to diverse audiences. Responsibilities: - Support day-to day tasks to include the review, editing and approval of knowledge content for internal and external audiences - Serve as an advocate for content standards, style guidelines and best practices - Develop and edit internal policy and procedure documentation for Specialty Pharmacy and 340B teams - Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles - Collaborate with Specialty Pharmacy and 340B Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process-flow charts, and engineering diagrams to insert into user documentation - Continuously collaborate with pharmacy operations and training teams to ensure they have the necessary knowledge content required to support and resolve internal and external informational needs. Includes but is not limited to authoring and publishing SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents - Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring and execute product or process improvement recommendations to management - Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs. Knowledge and Skills - Demonstrated writing skills producing content such as SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents. Strong interpersonal and communication skills Required Qualifications - One year of experience writing, producing, and publishing technical documentation and procedural materials Preferred Qualifications - Bachelor’s Degree - Knowledge Management experience is a plus - Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools - Knowledge of pharmacy operations - experience with HTML and content management tools - Experience working as a pharmacy technician in a Specialty Pharmacy a plus Work Conditions: - Remote EEO, Privacy, and Adaptability Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. About Us At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives. We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible. But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters. Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.

• Serve as the primary documentation partner for the Platform Engineering organization (DevOps, SRE, Infrastructure, CI/CD, Cloud, Internal Developer Platforms). • Research, write, and maintain technical documentation for APIs, platform systems, infrastructure components, and developer tools. • Document platform capabilities, service catalogs, golden paths, CI/CD templates, infrastructure standards, and internal developer workflows. • Create and update runbooks, standard operating procedures, and operational guides for platform engineering teams. • Develop and maintain developer onboarding guides, integration documentation, and technical FAQs. • Own and manage the structure of the IT Notion workspace, ensuring documentation is organized, discoverable, and standardized. • Create and maintain documentation templates, style guides, taxonomies, and governance practices for all engineering teams. • Ensure documentation is accurate, up-to-date, and versioned in alignment with product and platform releases. • Work within a docs-as-code workflow, managing documentation in Git-based repositories. • Participate in Agile ceremonies and manage documentation tasks within sprint cycles. • Review and edit technical content produced by subject matter experts for clarity, consistency, and completeness. • Proactively identify documentation gaps and establish documentation KPIs (adoption, completeness, freshness).

Role Overview: The Tech Lead is the most senior operational role on the support team and the primary point of escalation for all critical incidents. This is a hands-on role combining direct technical work with team coordination. The Tech Lead triages, assigns, and resolves the highest-complexity issues while ensuring overall queue health and SLA compliance. The role carries 24/7 on-call responsibility for P1/P2 critical incidents in rotation with the counterpart Tech Lead in the other timezone.   Responsibilities: - Lead daily operations: ticket triage, assignment to L1/L2, escalation management - Own P1/P2 critical incident response — acknowledge within 30 min, drive to resolution, conduct post-mortem - Participate in Change Advisory Board (CAB), release planning, and post-deployment validation - Conduct root cause analysis (RCA) for complex and recurring incidents - Coordinate knowledge transfer from incumbent vendor, own team KB quality - Perform code-level investigation and fix for highest-complexity issues - Mentor Java+DevOps engineers and L1 support engineers - Manage weekend release activities (several times per year)   Required Technical Skills: - Java: SpringBoot, JBoss/WildFly, Java 6–17 — production debugging, log analysis, hotfix deployment - Databases: Oracle 11g, MS SQL Server — query writing, execution plan analysis, stored procedures - AWS: Lambda, RDS, DMS, S3, DynamoDB, Kinesis, CloudWatch, CloudTrail — incident investigation and configuration - DevOps: GitLab CI/CD, Docker, Kubernetes — pipeline monitoring, deployment management - Observability: Datadog — dashboards, alert configuration, log correlation - ITSM: ServiceNow — incident, problem, and change management workflows - OS: Linux — log analysis, service management, shell scripting   Experience: 5+ years in application support or software engineering with support responsibility. Prior experience as a tech lead or senior engineer in managed services is preferred.   On-Call Requirements: - Covers P1 (Critical) and P2 (Serious) incidents outside business hours, including nights and weekends - Rotation shared between Ukraine and Argentina Tech Leads — approximately every other week per person - Required response: acknowledge within 30 minutes, active engagement within 1 hour - Incidents outside business hours are infrequent (historical avg: ~2 P1/P2 per month) but contractually binding About Us Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture. Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics. To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice