Role Overview: The Tech Lead is the most senior operational role on the support team and the primary point of escalation for all critical incidents. This is a hands-on role combining direct technical work with team coordination. The Tech Lead triages, assigns, and resolves the highest-complexity issues while ensuring overall queue health and SLA compliance. The role carries 24/7 on-call responsibility for P1/P2 critical incidents in rotation with the counterpart Tech Lead in the other timezone.   Responsibilities: - Lead daily operations: ticket triage, assignment to L1/L2, escalation management - Own P1/P2 critical incident response — acknowledge within 30 min, drive to resolution, conduct post-mortem - Participate in Change Advisory Board (CAB), release planning, and post-deployment validation - Conduct root cause analysis (RCA) for complex and recurring incidents - Coordinate knowledge transfer from incumbent vendor, own team KB quality - Perform code-level investigation and fix for highest-complexity issues - Mentor Java+DevOps engineers and L1 support engineers - Manage weekend release activities (several times per year)   Required Technical Skills: - Java: SpringBoot, JBoss/WildFly, Java 6–17 — production debugging, log analysis, hotfix deployment - Databases: Oracle 11g, MS SQL Server — query writing, execution plan analysis, stored procedures - AWS: Lambda, RDS, DMS, S3, DynamoDB, Kinesis, CloudWatch, CloudTrail — incident investigation and configuration - DevOps: GitLab CI/CD, Docker, Kubernetes — pipeline monitoring, deployment management - Observability: Datadog — dashboards, alert configuration, log correlation - ITSM: ServiceNow — incident, problem, and change management workflows - OS: Linux — log analysis, service management, shell scripting   Experience: 5+ years in application support or software engineering with support responsibility. Prior experience as a tech lead or senior engineer in managed services is preferred.   On-Call Requirements: - Covers P1 (Critical) and P2 (Serious) incidents outside business hours, including nights and weekends - Rotation shared between Ukraine and Argentina Tech Leads — approximately every other week per person - Required response: acknowledge within 30 minutes, active engagement within 1 hour - Incidents outside business hours are infrequent (historical avg: ~2 P1/P2 per month) but contractually binding About Us Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture. Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics. To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice

Function Engineering Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description Key Responsibilities 1. Hypervisor & Container PoC Leadership (Primary Focus) • Multi-Platform Demos: Design and execute complex PoCs that showcase Hitachi storage integration across VMware, SUSE Virtualization, Kubernetes (K8s), Rancher, OpenShift, OpenStack, Platform9, and Proxmox. • Modern App Validation: Build and maintain "Gold Standard" lab environments to demonstrate high-performance storage delivery for containerized and virtualized workloads. • Driver & Plugin Mastery: Act as the subject matter expert for Hitachi storage plugins and CSI drivers, ensuring optimized connectivity for Block, File, Object, and SDS portfolios. 2. Public & Hybrid Cloud Integration • Hyperscaler Expertise: Lead the integration and demonstration of Hitachi storage solutions within AWS, Azure, and Google Cloud Platform (GCP) environments. • Hands-on Configuration: Lead the installation and tuning of storage resources within modern stacks, including Azure Local (formerly Azure Stack HCI) and multi-cloud architectures. • SDS & AI Synergy: Deploy and optimize Software-Defined Storage (SDS) and AI platform storage backends to support high-availability and high-throughput requirements for modern applications. • Hybrid Cloud Architecture: Demonstrate "Edge-to-Core-to-Cloud" workflows, ensuring data mobility and persistent storage across disparate hypervisor and public cloud environments. 3. Automation & Deployment • Infrastructure as Code (IaC): Utilize Ansible, Terraform, and Python to automate the deployment of virtualized, containerized, and cloud-native environments for rapid PoC scaling. • Custom Scripting: Develop JavaScript and Shell scripts to bridge management gaps between Hitachi software and third-party orchestration platforms. 4. Technical Evangelism & Content • Charismatic Speaking: Present complex infrastructure integrations at large-scale industry events and executive briefings, "enchanting" audiences with the simplicity and power of our modern app integrations. • Creative Production: Use Blender, Adobe Photoshop, and After Effects to produce high-end 3D renders, video walkthroughs, and technical diagrams that visualize abstract hybrid-cloud concepts. Required Education & Experience Education • Bachelor’s Degree in Computer Science, Systems Engineering, or a related technical field (or equivalent high-level professional experience). • Preferred Certifications: VMware VCP/VCAP, SUSE Certified Administrator (Rancher), Red Hat Certified Specialist (OpenShift), CKA (Certified Kubernetes Administrator), or AWS/Azure/GCP Solutions Architect. Technical Experience • 7+ Years in Systems Engineering or Storage Architecture with a heavy focus on Hypervisors, Virtualization, and Cloud. • Deep Hands-on Expertise: Proven experience with AWS, Azure, GCP, SUSE Virtualization, Rancher, Proxmox, OpenStack, and Platform9. • Storage Integration: Expert knowledge of CSI drivers, VAAI/VVols, and storage plugins for Block, File, and Object platforms. • Automation Proficiency: Strong skills in Python, Ansible, and Terraform. Creative & Communication Experience • Public Speaking: A proven track record of "enchanting" audiences at scale and performing live technical demonstrations. • Creative Portfolio: Proficiency in Adobe Creative Cloud and Blender to create professional-grade technical content. About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The FlashBlade team builds the industry’s most innovative, high-performance, and highly available portfolio of products that are designed for the most demanding mission critical applications. While we deliver a hardware storage array, over 90% of our engineering staff are software engineers. Our customers are the most important part of our business and they love FlashBlade for its simplicity of management, the constant flow of new and exciting upgrades, and ability to live on the cutting edge of technology while never taking downtime, ever. FlashBlade enables our customers to leverage the agility of the public cloud for both traditional IT and cloud-native applications. WHAT YOU'LL DO - Full life cycle software development from architecture through development, release and maintenance. - Requirements analysis and specification. - Integration with existing infrastructure, and cross-team development to support new features and capabilities. - Contributing to the architectural evolution of the FlashBlade Networking product area - Designing, coding, and debugging systems in C and Python - Support, maintain, and document software functionality WHAT YOU BRING - You will have proven ability and the desire to work in a collaborative and team oriented environment. - Significant domain knowledge of Networking stack. - Strong problem solving and debugging skills. Strong algorithmic and coding skills. - Natural curiosity and the ability to design, implement, and test your product components while thriving in a highly collaborative and team oriented environment. - Experience in systems development to include; IPv4 and IPv6 networking protocols, API design, distributed systems and/or device drivers. - Familiarity with modern switch silicon packet processing and features like ECMP, QoS, Packet filtering etc. - Hands on experience on Broadcom SDK - 3+ years of experience working with remote teams at a product company. - 4-7+ years experience developing on Linux or other *NIX variant at a product company. - Bachelor’s or higher in Computer Science, Computer Engineering, or Electrical Engineering. - Linux Kernel or device driver experience. - Storage experience is desirable but not necessary. - You love technology, working with talented people and have a passion to build cool new products. - You are flexible, accountable and have excellent communication skills. - You value soft skills and are enterprising, thoughtful, and self-motivated. - You thrive in a globally distributed team through self-discipline and self-motivation WHAT YOU CAN EXPECT FROM US: - Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. - Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! - Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.

• Confer with subject matter experts including Software Developers, Product Managers, Support, and Sales to establish technical specifications and use cases to determine subject matter to be developed for publication. • Research, gather, and analyze data from multiple sources (subject matter experts, product managers) to develop content. • Develop information development and publishing strategies aligned with the department standards as well as to meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team. • Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand. • Clarifying terminology and work with software developers for achieve consistencies in the product and documentation. • Participate in product design reviews. • Review product design and UI and revise UI messages. • Manage and lead multiple assignments simultaneously, while working independently and with other writers. • Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. • Proactively seek solicit feedback from internal and external readers. • Analyze and prioritize technical feedback from various audiences and drive necessary changes into documentation or products.