Field Services Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 1-10Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

50 days ago

Salary

$90K - $125K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

Field Services Engineer

Héroïque Consulting

• Identify current and future customer program requirements through interactive discussions. • Provide product, service, and technical information in response to customer inquiries. • Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities. • Lead customer engagements as the application and system integration expert. • Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction. • Support integration of SFS software and hardware into customer systems. • Serve as the primary interface between Sales and Engineering teams to address customer needs. • Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration. • Diagnose complex technical issues and develop solutions to maintain system uptime and reliability. • Provide feedback to engineering teams to implement design improvements based on field experience. • Train end-users and internal staff on proper system operation, maintenance, and safety protocols. • Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance.

Job Requirements

  • 5 years of prior relevant experience preferred.
  • Bachelor’s degree in engineering preferred.
  • A combination of education and experience will be considered.
  • Prior military experience or intimate knowledge of US Defense industry preferred.
  • Experience interfacing with government organizations and DoD contractors preferred.
  • Active security clearance or ability to obtain a security clearance (Secret) required.
  • Requires the ability to perform under minimal supervision remotely.
  • Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers.
  • Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically.
  • Demonstrated track record of progressive leadership.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
  • Flexible work hours

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