• Software Development & Programming: Research, consult, and analyse system program needs to write clear, efficient, and well-structured code in accordance with technical specifications. • Refactoring & Optimization: Utilise refactoring techniques to improve code quality, enhance program logic, and ensure the long-term maintainability of existing codebases. • Security & Risk Mitigation: Prioritising security measures across the full stack, proactively identifying and neutralising vulnerabilities from HTTP request handling to database interactions. • Technical Analysis & Scoping: Evaluate the functional scope and technical complexity of projects to provide accurate time estimates and resource requirements for software tasks. • Lifecycle Management & Deployment: Champion new feature releases into production environments; monitor system usage and performance to identify and resolve bugs or bottlenecks. • Maintenance & Ad-hoc Support: Provide ongoing maintenance and updates to existing software applications to ensure continued operational efficiency and security compliance.

This is a remote position. SUMMARY The ServiceNow Developer is responsible for configuring, developing, and enhancing the ServiceNow platform to support Managed Services operations. This role focuses on execution, automation, and integration under the guidance of the Architect and Product Owner. JOB RESPONSIBILITIES - Develop and configure ServiceNow modules, workflows, and automations - Build and maintain integrations using IntegrationHub, APIs, and middleware - Support ServiceBridge and eBonding configurations with clients - Troubleshoot platform issues and support enhancements - Follow established SDLC, testing, and documentation standards - Collaborate with Product Owners and BSAs to implement requirements - Participate in code reviews and quality assurance processes QUALIFICATIONS - 3+ years of ServiceNow development experience - Strong experience with Flow Designer, Business Rules, Client Scripts, and UI Policies - Familiarity with ITSM processes and Managed Services workflows - Nice to have - ServiceNow CSA or CIS certification - Experience with enterprise integrations and automation - Exposure to MSP or multi-tenant environments JOB REQUIREMENTS - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Company Summary First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Software Services helps build First American's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary Senior Software Engineer will probe to gauge the stated and unstated needs of the client before translating complex functional requirements into system requirements while developing applications for First American, these are typically web based applications developed by adhering to coding standards and guidelines by following a continuous Build-Integrate-Test (Agile) approach. Principal Software Engineer will use the deep understanding of the domain to enhance the work output in terms of functionality and enhancements to software applications. Senior Software Engineer will have Understood the software development lifecycle and has knowledge of the overall application development space combined with understanding of the business and domain. Role will create basic project plans for small projects and will take ownership of the modules to develop features using available stacks and knowledge of programming languages independently. Will apply standard trouble shooting and debugging concepts to achieve speed and efficiency, will also review code and suggest enhancements. Principal Software Engineer will understand the Agile manifesto and ceremonies, will design and develop basic DB solutions, will establish database objects and perform performance tuning. Role will work with Configuration Management tools to enforce CM practices and processes. Role is required to adhere to the QA standards defined by the organization and will work with a deep understanding of performance bottlenecks, production infrastructure, interfaces and dependencies of the product. Competencies: - Understands and meets stated needs & requirements of the stakeholders, brings contextual nuances in deliverables and work output to truly partner with all concerned stakeholders. - Monitors own work to ensure delivery within the desired performance standards. Understands the importance of delivery within expected time, budget and quality standards and displays concern in case of deviation. - Takes initiative to develop own technical / behavioral skills; reflects and learns from experiences of self and others. - Is receptive to new ideas and different perspectives, Questions routine/ procedures that do not seem efficient and can be improved. - Adapts to other cultures and unfamiliar situations, thinks on the feet & displays sense of urgency for completion of deliverables. - Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work. Exhibits professionalism in conduct of work and respects others’ views. - Works with focus to meet the goals / targets given to him / her, seeks constant feedback and Suggests ways of improving conduct of work to make it more efficient - Breaks down the problem into smaller parts to analyze and chooses the best course of action with available information. - Displays excellent verbal and written communication skills and interpersonal skills required to interact with colleagues including customer, onshore counterpart, supervisors, team members, business analysts and business teams. Technical Skills: Technology Stack:An ideal candidate should have understanding and hands-on experience with the following technologies: - Asp.net, MVC/ React JS, Typescript. - Hands-on experience with AI tools such as Cursor and Claude code is highly desirable. - •Strong hands in .Net / Python •Strong hands in Typescript and React JS •node.js (Optional) •Managing source code with Git •Knowledge on Jira with Agile/scrum •Strong Knowledge on AWS •Knowledge on postgreSQL & Dynamo DB •Knowledge on micro service architecture •Knowledge on OpenApi/Swagger (Optional) Educational Qualification and Experience: Formal education - Graduate / Postgraduate in Computer Science / Information Technology. Minimum of 5+ years of hands-on experience FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.

• Design, develop, support, and enhance low-code solutions built on the Microsoft Power Platform. • Conduct information intake and discovery meetings with project leadership and stakeholders to understand project scope and requirements. • Analyze business processes and translate requirements into functional and technical PowerApps designs. • Conceptualize, design, and develop Canvas Apps and Model-Driven Apps using Microsoft Power Apps. • Integrate applications with Microsoft Dataverse, SharePoint, SQL Server, and Microsoft 365 data sources. • Develop and maintain automated workflows using Power Automate. • Support, maintain, and troubleshoot existing PowerApps solutions currently in production. • Enhance existing applications by implementing new features and optimizing performance and usability. • Apply best practices for data modeling, security, permissions, and environment management. • Collaborate with cross-functional technical and business teams. • Create and maintain technical and user documentation.