Job Title: Cloud Solution Architect – Global Delivery (SQL Server) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.We are looking for a Cloud Solution Architect (CSA) – SQL Server with Italian language to join our Global Delivery team. You will provide deep technical expertise in enterprise SQL Server platforms, supporting customers across on‑premises, hybrid, and modernization scenarios. You will work with mission‑critical data platforms, helping customers design, operate, secure, and optimize SQL Server environments with a strong focus on availability, performance, security, and operational excellence. Responsibilities: - Act as a technical authority for SQL Server platforms within Global Delivery engagements - Design, deploy, and support enterprise‑scale SQL Server architectures, primarily on‑premises and hybrid - Diagnose and resolve complex issues related to: - Performance bottlenecks - Availability and reliability - Query and workload optimization - Design and support High Availability and Disaster Recovery (HA/DR) solutions, including: - Failover Clustering - Always On Availability Groups - Backup and restore strategies - Lead and support SQL Server upgrades and migrations between versions - Optimize SQL Server configurations for: - Scalability - Capacity planning - Operational stability - Implement and validate SQL Server security best practices, including: - Authentication and authorization - Encryption - Least‑privilege access - Collaborate with internal teams to deliver repeatable, high‑quality Global Delivery outcomes - Contribute to technical documentation, best practices, and SQL Server knowledge sharing initiatives Qualifications: - Strong experience in one or more of the following areas is required: - Microsoft SQL Server administration (enterprise environments) - SQL Server architecture and internals - Performance tuning and query optimization - High Availability and Disaster Recovery: - Always On Availability Groups - Failover Clustering - Backup and recovery - SQL Server installation, configuration, and patching - Capacity planning and scalability - Troubleshooting using: - SQL Server logs - Performance counters - Wait statistics and execution plans Desirable Skills: - Experience in one or more of the following areas is desirable: - Windows Server internals as related to SQL Server - Storage and I/O architecture - Networking fundamentals (latency, throughput, connectivity) - SQL Server security: - Authentication methods - Permissions and roles - Encryption and auditing - Integration with Active Directory (authentication, service accounts) - Hybrid and modernization exposure (on‑prem SQL Server with cloud connectivity) - Familiarity with Azure SQL offerings is a plus (contextual, not mandatory) Location: Italy - Work at Home Language Requirements: Time Type: Full time

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • You will drive positive Customer Satisfaction and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes and you will actively listen and respectfully challenge to drive the best outcomes. • You will provide feedback and insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. • For Consumption (Cloud & Support) growth you will develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency and organizational/operational excellence. • You will identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP). • You will identify growth opportunities as you leverage your knowledge of the products, services and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. • You will drive continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals. • Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey. Qualifications Required Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience o OR equivalent experience o Business proficiency in Japanese Preferred Qualifications Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting o OR equivalent experience • 4+ years experience working in a customer-facing role (e.g., internal and/or external) • 4+ years experience working on technical projects • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

AFS IT is seeking a Cloud Engineer who is passionate about cloud technologies and committed to delivering reliable, scalable, and efficient cloud operations. This role supports core infrastructure engineering activities while contributing to the ongoing improvement of cloud environments, offering strong opportunities for professional growth and meaningful impact within the team. The Work: - Contribute as a member of the AFS IT Cloud Engineering team, handling foundational cloud tasks with guidance and taking on moderately complex work as skills develop. - Participate actively in Agile ceremonies such as backlog grooming, sprint reviews, and retrospectives. - Support cloud resource provisioning using Infrastructure as Code (IaC) across multi-cloud environments, primarily Azure. Exposure to AWS, GCP, or OCI is beneficial but not required. - Follow NIST 800‑171 security standards and ensure compliance in day‑to‑day cloud operations. - Assist in deploying and supporting cloud‑native components, including Availability Zones, storage services, serverless functions, containers, backups, and patching activities. - Collaborate with experienced team members and cross-functional partners to improve cloud solutions and deliver reliable services. - Work independently on assigned tasks while contributing effectively in team settings and seeking guidance when needed. - Participate in workstreams and provide updates on task progress and deliverables. - Support both engineering tasks from the Agile board and operational work items from the ticketing queue. - Stay current with emerging cloud technologies and bring forward ideas that improve team practices and cloud operations. What you need: - U.S. Citizen located on U.S. soil (mandatory). - Experience managing cloud platforms (Azure required; AWS/GCP preferred). - Experience with Agile methodology. - Ability to work independently on moderately complex tasks and collaborate effectively. - Cloud certification (Azure Foundations required). - Ability to be on-call as needed. Bonus if you have: - Microsoft Certified: Azure Administrator Associate or higher As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $78,600—$160,200 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Location: Work From Anywhere (Canada) - Bilingual Here’s what we do and why we do it We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/. Here's how you will contribute to the success of the company: Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders. Here's what your day-to-day will look like in this role: - Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives; - Provide training on our products and platform, along with onboarding and sales support to both new and existing customers; - Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings; - Provide pre- and post-sales support; - Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions; - A strong focus on first contact resolution and problem solving in a timely manner; - Handling and taking ownership of internal requests and processes, on behalf of our customers. Here's what you need to have and master to get the job: - 2 years of customer-facing experience - Ability to juggle multiple tasks and priorities - Strong written and verbal communication skills - Strong time management and organizational skills - Excellent knowledge of Microsoft products (Outlook, Teams, Excel) - Experience in a similar, or sales focused role is preferred - Ability to provide a quick turnaround for customer needs - Passionate about the customer experience - A natural, personable, and dedicated team player - Experience in IT is preferred - Bilingualism (French and English) is required Benefits of working at Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you - A friendly and diverse work culture with inclusion and equality at the heart of our actions - Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal) - State-of-the art technology and tools - A results-oriented culture where talent, action, and thinking outside the box are given due recognition - Annual salary review based on performance - Generous and caring colleagues of various professional and cultural backgrounds A flexible total compensation offer - A base salary ranging between $ 37,030 and $ 52,900 CAD yearly - Vacation time that considers your previous experience - Advanced paid hours to recharge your batteries (holidays and mobile days) - Flexible benefits plan that adapts to your needs - Flexible savings fund options - A monthly home internet allowance Considerable growth opportunities - A career path with opportunities to learn and grow - Proximity to your direct manager and open, honest communication to support your development - Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times. #LI-Remote #LI-SG1