• Run technical discovery with prospective customers alongside sales and our Partner Solutions Lead — map their architecture, constraints, and compliance needs to our product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks) • Surface recurring customer asks and product gaps from your deals and feed them to the Solutions Architect to inform the roadmap • Design tailored solutions spanning our existing offerings, customizations to those offerings, bespoke integrations built on top of our platform, or hands-on work directly in the customer's codebase • Scope and build proof-of-concepts that demonstrate technical feasibility and win the deal • Own a clean, structured handoff to our Implementation team — delivering PoCs, solution design docs, and knowledge transfer sessions that ensure what was promised gets built • Execute the pre-sales playbook — discovery frameworks, solution templates, PoC standards, and handoff runbooks — and contribute improvements back to the team as you learn what works

• Run technical discovery with prospective customers alongside sales and our Partner Solutions Lead — map their architecture, constraints, and compliance needs to our product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks) • Surface recurring customer asks and product gaps from your deals and feed them to the Solutions Architect to inform the roadmap • Design tailored solutions spanning our existing offerings, customizations to those offerings, bespoke integrations built on top of our platform, or hands-on work directly in the customer's codebase • Scope and build proof-of-concepts that demonstrate technical feasibility and win the deal • Own a clean, structured handoff to our Implementation team — delivering PoCs, solution design docs, and knowledge transfer sessions that ensure what was promised gets built • Execute the pre-sales playbook — discovery frameworks, solution templates, PoC standards, and handoff runbooks — and contribute improvements back to the team as you learn what works

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Note: This individual must be based within either Eastern or Pacific Time in the US. Opportunity Deepgram is seeking a talented, support-focused Solutions Architect (Applied Engineer) to join our Applied Engineering (AppEng) team. In this role, you will directly engage with customers to solve complex technical challenges while simultaneously building scalable solutions that enhance our support infrastructure. You'll own complete customer engagements in a post-sales capacity, and occasionally assist with pre-sales and implementation projects as needed. Your strong engineering background will enable you to resolve sophisticated technical issues, create repeatable solutions, and develop automation that allows the broader AppEng team to focus on high-impact pre-sales activities. This position offers an excellent path to grow into broader implementation and pre-sales roles while making an immediate impact on our customer support experience. As a key member of the Applied Engineering team, you'll influence our customer support strategy, and play a crucial role in ensuring our customers receive exceptional technical assistance throughout their journey with Deepgram. About Applied Engineering at Deepgram The Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey, from initial discovery and proof-of-concept, through implementation and onboarding, to ongoing technical support. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As a support-focused Applied Engineer, you'll be primarily concerned with elevating our technical support capabilities while having opportunities to contribute to the broader Applied Engineering mission in pre-sales, implementation, and more. What You'll Do - Own complete post-sales customer engagements, providing direct technical guidance and solutions - Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems - Design and implement systematic improvements to our support process and infrastructure - Create automated solutions and self-service tools that address common customer challenges - Analyze support ticket patterns to identify product improvement opportunities and preventative measures - Develop technical documentation, guides, and best practices that enable customers to self-solve issues - Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities - Partner with the broader Applied Engineering team to share knowledge and balance support workload - Occasionally assist with implementation projects and pre-sales activities as needed Time Allocation - 50% - Direct customer engagement and technical problem solving - 30% - Building automation and scalable support solutions - 10% - Developing documentation and self-service resources - 10% - Contributing to broader Applied Engineering initiatives and pre-sales activities You'll Love This Role If You - Enjoy direct customer interaction and solving complex technical challenges - Are passionate about creating scalable solutions that enhance customer experiences - Find satisfaction in improving systems and processes to increase efficiency - Have a talent for identifying patterns and translating them into actionable improvements - Are energized by opportunities to apply engineering principles to customer-facing challenges - See technical support as a strategic function that drives customer satisfaction and retention It's Important To Us That You Have - 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles - Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages - Experience developing automation solutions and improving technical processes - Proven ability to troubleshoot complex technical issues in production environments - Excellent written and verbal communication skills with the ability to explain technical concepts clearly It Would Be Great if You Had - Experience with speech recognition, NLP, or related AI technologies - Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s) - Experience with API-first products and developer tools - Background in support automation techniques and tools Benefits & Perks* Holistic health - Medical, dental, vision benefits - Annual wellness stipend - Mental health support - Life, STD, LTD Income Insurance Plans Work/life blend - Unlimited PTO - Generous paid parental leave - Flexible schedule - 12 Paid US company holidays - Quarterly personal productivity stipend - One-time stipend for home office upgrades - 401(k) plan with company match - Tax Savings Programs Continuous learning - Learning / Education stipend - Participation in talks and conferences - Employee Resource Groups - AI enablement workshops / sessions *For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. The Role: Strategic Lead for API Governance & Digital Ecosystems As organizations accelerate their digital transformation, the ability to securely expose and govern data assets becomes a core competitive advantage. Boomi is seeking a Senior Presales Solutions Engineer with deep expertise in API Management (APIM) to lead our most complex technical engagements in North America. In this strategic role, you will act as a principal architect, helping enterprise clients transition from fragmented connectivity to a mature, API-led architecture. You will be responsible for defining the vision of how Boomi’s platform secures, manages, and scales digital services, ensuring that integration efforts translate into measurable business value and ecosystem growth. Key Responsibilities - Strategic Architecture & Vision: Lead the design of comprehensive API strategies that encompass the full lifecycle—from initial design and documentation (OpenAPI/Swagger) to sophisticated security policy enforcement and retirement. - Executive Technical Consultation: Partner with C-level stakeholders and Enterprise Architects to articulate the ROI of an "API-First" strategy, focusing on security, scalability, and the productization of data. - Advanced Security Orchestration: Serve as the subject matter expert on enterprise-grade security protocols (OAuth 2.0, OpenID Connect, Lavender, JWT), ensuring Boomi’s gateway solutions meet stringent corporate compliance and governance standards. - Developer Ecosystem Advocacy: Architect and demonstrate robust Developer Portals that facilitate the discovery and consumption of internal and external APIs, fostering innovation across the client’s ecosystem. - Win-Team Leadership: Coordinate cross-functional teams of internal specialists to lead high-stakes Proof of Concepts (PoCs) and deliver authoritative responses to complex RFI/RFP technical requirements. - Cross-Product Synergy: Demonstrate the critical intersection between API Management and foundational iPaaS, showing how governed APIs serve as the secure delivery mechanism for the enterprise "Golden Record." Professional Qualifications - Enterprise API Expertise: Extensive experience in API Lifecycle Management and the deployment of high-performance API Gateways within complex, distributed environments. - Security & Governance Mastery: Deep technical proficiency in modern identity providers and security frameworks, with a clear understanding of how to mitigate risks at the edge. - Architectural Depth: Proven ability to design solutions incorporating Microservices, Service Mesh, and Event-Driven Architectures (EDA). - Consultative Selling: A track record of driving technical alignment in a sales environment, moving beyond feature-functionality to solve high-level business challenges. - Communication & Influence: Exceptional ability to present to executive-level audiences, bridging the gap between technical complexity and strategic business outcomes. Preferred Skills & Technical Credentials - Cloud & APIM Platforms: Advanced proficiency in AWS, Azure, or GCP ecosystems and enterprise API suites (e.g., MuleSoft, Apigee, or Kong). - Professional Certifications: Industry credentials in Cloud Architecture (AWS/Azure/GCP), Information Security (CISSP/CCSP), or Enterprise Frameworks (TOGAF). - Governance & Emerging Tech: Expertise in API Lifecycle Management and the security/orchestration of AI-driven APIs and LLMs. Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit! Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $175K - $219K (inclusive of commission). Base compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi! Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.