• Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ABAP as used in various applications functionality and technology. • Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience. • Support client customizations, sharing implementation and best practices advice. • Develop application break fixes for critical product defects. • Create scripts to identify, analyze and correct data issues. • Manage one or more key assigned accounts as a technical/functional advisor. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.

• Support the Field IT Operations by responding to incoming support requests • Answer, evaluate, and prioritize incoming requests for assistance from Dutch Bros Field employees • Provide support to all Shops as it relates to the overall Point of Sale, network, receipt printers, and other technology systems that assist the Field in serving customers • Ensure all problem calls are resolved and closed in a timely manner, including follow-up with users to ensure issue resolution • Proactively work to improve the overall system performance and stability • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue • Be an expert in the operations of Dutch Bros shops; thoroughly understanding the overall system environment • Manage problem escalations and work directly with other teams or vendors to solve technical issues • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and general wifi connectivity in a roaming environment. • Utilize tools, processes, training, communication and team collaboration to ensure the Dutch Bros shops can stay focused on serving our customers: Log and track Help Desk tickets using a problem management database and maintain a history of records and related problems • Regularly strive to equip employees, vendors, and affiliated users the perfect tools for their jobs, to include but not limited to Field employees and Franchisees • Adapt to nontraditional shops and propose improvements to standardize shop topology • Remotely troubleshoot and confirm network connectivity issues; could include occasional opportunities to travel onsite • Handle tickets escalated from vendors in a timely manner. Retain ownership of own assigned tickets and update ticket logs daily as needed • Implement temporary solutions for immediate relief, while documenting long-term resolution plans for permanency • Continued education as required to enable subject matter expertise within assigned systems • Develop and maintain documentation for user-facing and internal processes • Maintain general knowledge of common information technologies, procedures, support, and point of sale: Be familiar with the following programs, processes, and terminology: Customer Service Help Desk support iPad and iOS support Cloud application support Email troubleshooting: SSO and MFA integrations End user training Receipt printer setup/installation DVR/NVR configuration and setup Small project management Tier 1 network troubleshooting for LAN/WAN Mobile device management IT compliance System monitoring Written and verbal communication Ticket management and documentation Payment and gift card processing Digital loyalty systems Kitchen display system Point of Sale Application support End-user support Technical Support

• Coordinate, plan and lead turnaround projects in an onsite environment. • Project manage service and parts requirements for turnaround projects. • Coordinate and manage Zeeco personnel and third-party contractors on site. • Take responsibility and uphold HSE standards on site. • Support on site surveys and preliminary visits as required. • Review specific project contractual requirements and ensure Zeeco deliver in full to the client. • Produce documentation, written reports, inspection reports and RAMS. • Work with other groups within Zeeco (such as QC, Projects & Drafting). • Develop our business, predominantly in the Benelux region. • Maintaining and carrying out preliminary works on our equipment in between projects.

Role Description - Provide phone and email based problem solving and fault finding support for installers and customers - Generating cases via CRM to track and resolve customer enquiries - Answering technical product enquiries - Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently - Developing, updating and managing technical documentation for commissioning of our products - Assist in developing the technical support process of the business - Assist in Sales Exhibitions and Trade Fairs - Liaise with Technical Support International Qualifications - Relevant qualification in electronic engineering and renewable energy equivalent - Direct Solar and power generation Industry experience an advantage - Solid technical understanding of inverters and batteries products - Solutions based mindset - Eagerness to support customers as required - Strong work ethic - Experience in a role which required inter department communication and coordination an advantage - Ability to work autonomously as well as part of a team - Fluent Estonian speaking is a must - Fluent English is preference