Role Description - Provide phone and email based problem solving and fault finding support for installers and customers - Generating cases via CRM to track and resolve customer enquiries - Answering technical product enquiries - Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently - Developing, updating and managing technical documentation for commissioning of our products - Assist in developing the technical support process of the business - Assist in Sales Exhibitions and Trade Fairs - Liaise with Technical Support International Qualifications - Relevant qualification in electronic engineering and renewable energy equivalent - Direct Solar and power generation Industry experience an advantage - Solid technical understanding of inverters and batteries products - Solutions based mindset - Eagerness to support customers as required - Strong work ethic - Experience in a role which required inter department communication and coordination an advantage - Ability to work autonomously as well as part of a team - Fluent Estonian speaking is a must - Fluent English is preference

• Serve as a primary point of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools. • Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of client communication. • Administer and maintain Active Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management. • Support Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users. • Configure, maintain, and troubleshoot VoIP systems and mobile device deployments. • Assist with system updates, patches, and endpoint security. • Document troubleshooting steps and resolutions within ticketing and ITSM systems. • Participate in device imaging, onboarding/offboarding, and asset inventory tracking. • Provide remote and occasional on-site support to ensure smooth operations across distributed teams. • Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions.

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. As a The Sr. Technical Compliance Engineer at Fanatics Betting & Gaming (FBG), you are here to be a high-impact individual contributor responsible for the end-to-end technical compliance of our iGaming infrastructure. You will drive the strategy for how we certify new providers, games, and platform features in a highly regulated landscape. Reporting to the Director of Technical Compliance, you will operate with a high degree of autonomy, influencing the product roadmap by integrating emerging regulatory risks into our long-term business objectives. Responsibilities - iGaming Leadership: Lead end-to-end technical compliance for iGaming infrastructure, including new jurisdiction launches and complex provider/game certifications. - Compliance Strategy: Define risk-based criteria for product decisions, ensuring that FBG’s compliance strategy is integrated into the design phase of new products and services. - Strategic Architecture: Maintain a senior-level understanding of system architecture and release management to guide engineers in building scalable, compliant distributed systems. - Regulatory Intelligence: Track and analyze evolving regulatory perspectives and competitor trends to evaluate their impact on FBG’s long-term sustainable growth. - Process Design: Develop and execute scalable compliance processes that streamline change management and incident reporting across the iGaming vertical. - Stakeholder Influence: Serve as a subject matter expert for senior leadership, providing data-driven insights and recommending strategies for responsible engagement in new markets. Experience and Skills - Technical Fluency: Strong understanding of code changes, release management, and system environments. - Communication: Excellent report writing and executive presentation skills; ability to structure complex data into coherent narratives. - Mindset: Outcome-oriented, data-driven, and capable of thriving in a fast-paced environment with shifting priorities. - Influence: Proven ability to partner cross-functionally and balance governance with a high-growth "Product" mindset. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $1—$1 USD

• Lead and manage a team of Product Technical Support Engineers across multiple product lines. • Set strategic direction for technical support initiatives and ensure alignment with organizational objectives. • Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database. • Analyze warranty data and field feedback to identify systemic issues and drive corrective actions. • Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost. • Champion the Continuous Improvement Process (CIP) across all supported products. • Represent the department in cross-functional leadership meetings and product development planning. • Mentor and develop team members, fostering technical expertise and leadership growth.