• Elicit and conduct in-depth requirements analysis with business areas; • Map, document and redesign AS-IS and TO-BE journey flows for service processes, proposing improvements; • Produce clear, structured, and concise functional documentation for systems; • Provide support to development and testing teams throughout the project lifecycle, clarifying technical and functional questions; • Support scope definition, prioritization and refinement with development squads; • Monitor production deployments, validate functional test executions, and assist in risk mitigation;

Job Description BAE Systems is seeking a highly skilled Systems Administrator to analyze, diagnose and resolve issues with complex engineering systems used to modernize or upgrade existing systems. The position is responsible for the functionality and compatibility of systems in both test and production environments. The candidate must demonstrate a strong focus on automation, continuous improvement, and regular operations and maintenance. The ideal candidate should have 5+ years of experience with System Administration and support and have a proven track record of ensuring applications stability, performance, and security, while driving process improvements to increase efficiency and reduce downtime. The candidate should be a self-starter where some assignments are often self-initiated, have excellent communication skills and work seamlessly in a team environment as well as independently. Required Education, Experience, & Skills Experience as a systems administrator including management, maintenance, configuration, and optimization in a high-availability environment. Experience in following processes and procedures to standardize Application installations and configuration, ensuring consistency and best practices. Experience automating, scripting, and streamlining processes using Unix shell scripting or other scripting tools to improve efficiency and accuracy. Strong experience with UNIX environments including Red Hat Linux operating systems. UNIX scripting skills to automate compliance controls and other maintenance activity. Demonstrated ability to work independently and proactively, with a "can-do" attitude and a resourceful approach to problem-solving. Demonstrated ability to communicate and work effectively with customers and stakeholders. Experience with patch management, ensuring application compliance security and stability. Experience monitoring alert logs, OEM, and system alerts, with the ability to act on results. Willingness to participate in rotational 24 x 7 on-call Production support, ensuring timely resolution of production issues. Cloud computing: Understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Cloud Infrastructure: Knowledge of cloud infrastructure, including virtual machines, storage, networking, and security. API fundamentals: Understand the basics of APIs, including REST, SOAP, and GraphQL. API design: API design principles, including API security, scalability, and performance. API management: Understand API management concepts, including API gateways, security, and monitoring. Preferred Education, Experience, & Skills • Experience administrating Enterprise level PLM or PDM systems such as PTC Windchill or Dassault 3D Experience. • Experience supporting Digital Engineering transformation. o Programming languages: Familiarity with multiple programming languages, such as Java, Python, C#, or Node.js. to enable automation using AI and ML. o Containerization: Familiarity with containerization technologies, such as Docker, Kubernetes, or Red Hat OpenShift. o Microservices architecture: Good understanding to manage and orchestrate containerized applications. o Microservices architecture: Good understanding to manage and orchestrate containerized applications. Cloud computing: Understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Pay Information Full-Time Salary Range: $118095 - $200762 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

• Develop and maintain short-, mid-, and long-term contact volume forecasts using historical data, trend analysis, and business intelligence • Consolidate data from multiple systems to produce daily, weekly, and monthly standardized reporting across all established KPIs • Build and maintain consistent, reliable dashboards that provide leadership with clear visibility into performance • Identify emerging trends in KPIs and proactively surface insights to relevant stakeholders • Conduct monthly variance analysis on plan vs. actual performance, identifying and quantifying root causes • Evaluate the impact of historical seasonality drivers — including weather events, system outages, and product launches — and incorporate findings into future forecast models • Keep WFM tools updated with current forecasts to ensure operational accuracy • Identify and execute opportunities to automate reporting processes and enhance forecasting models • Fulfill ad hoc reporting requests from leadership and clients with accuracy and timeliness • Partner with cross-functional teams to align on forecasting assumptions, operational changes, and business priorities • Perform other duties as assigned

Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Responsibilities - Plan, evaluate, and/or coordinate the installation of local and/or remote data and voice communications equipment such as terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers. - Design entire networks or portions of networks that include selection of hardware and software packages. - Oversee voice network reconfiguration and billing reconciliations. - Ensure that all software including network control programs satisfies the communications needs covering both the hardware and software installed. - Company expert in the development of standards for carrier service and equipment. - Ensure that appropriate network documentation exists, including operational instructions. - Provide regulatory monitoring and voice network analysis regarding short-and long-range planning for in-house systems. - Provide team leadership to less experienced analysts. - May work at various unanticipated clients’ locations throughout the U.S. Telecommuting is permitted. Required Experience/Qualifications - Bachelor’s degree or foreign equivalent in Information Technology, Information Systems or related field and five (5) years of experience as Consulting Systems Engineer, VoIP Systems Engineer, Unified Communications Engineer or related role. - In lieu of degree requirement, will accept Two (2) years of experience as a Consulting Systems Engineer, VoIP Systems Engineer, Unified Communications Engineer or related role. - Work experience with the following: - Five (5) years of experience in Voice Over Internet Protocol (VOIP). - Cisco Unified Communications Manager/Call Manager (CUCM) working in Mixed Mode. - Cisco Unity Connection (CXN) through SIP and SCCP integrations. - Cisco Contact Center Express (UCCX). - Cisco Unified IM and Presence (IM&P). - Cisco Emergency Responder (CER). - Cisco Telepresence Video Communication Server and Expressway (VCS) including Mobile and Remote Access. - Cisco Meeting Server (CMS). - Cisco Collaboration Suite including H323 / SIP / SCCP. - Cisco's IOS operating systems: CUBE/Voice Gateways / Routers / Switches. - Cisco Telepresence Management Suite (TMS) including provisioning and maintaining SX20 and SX80 codecs. - InformaCast Advanced and Mobile Paging.