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ComPsych logo
ComPsych

The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.

Forecasting Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 1,001-5,000Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

88 days ago

Salary

$55K - $65K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishCloudTableau

Job Description

Forecasting Analyst

ComPsych

• Develop and maintain short-, mid-, and long-term contact volume forecasts using historical data, trend analysis, and business intelligence • Consolidate data from multiple systems to produce daily, weekly, and monthly standardized reporting across all established KPIs • Build and maintain consistent, reliable dashboards that provide leadership with clear visibility into performance • Identify emerging trends in KPIs and proactively surface insights to relevant stakeholders • Conduct monthly variance analysis on plan vs. actual performance, identifying and quantifying root causes • Evaluate the impact of historical seasonality drivers — including weather events, system outages, and product launches — and incorporate findings into future forecast models • Keep WFM tools updated with current forecasts to ensure operational accuracy • Identify and execute opportunities to automate reporting processes and enhance forecasting models • Fulfill ad hoc reporting requests from leadership and clients with accuracy and timeliness • Partner with cross-functional teams to align on forecasting assumptions, operational changes, and business priorities • Perform other duties as assigned

Job Requirements

  • Education: Bachelor's degree in Business, Statistics, Mathematics, or a related field — or equivalent experience in Workforce Management or contact center analytics required
  • 2+ years of experience in a forecasting, WFM, or contact center analytics role required
  • Strong analytical and quantitative skills with exceptional attention to detail
  • Advanced proficiency in Microsoft Excel required
  • Experience managing and interpreting large volumes of data
  • Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines
  • Strong written and verbal communication skills with the ability to present data insights clearly and effectively to both technical and non-technical audiences
  • Self-motivated and results-oriented, with the ability to work independently
  • Experience with Genesys Cloud or comparable WFM/CCaaS platforms
  • Experience with BI tools such as Power BI, Tableau, or similar
  • Familiarity with statistical forecasting methods or predictive modeling

Benefits

  • Full benefits package
  • Paid Time Off (PTO)
  • Medical
  • Dental
  • Vision
  • 401(k) with match
  • Robust EAP
  • Wellness program
  • Much more

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