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The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.
Forecasting Analyst
Location
United States
Posted
39 days ago
Salary
$55K - $65K / year
Seniority
Mid Level
Job Description
Forecasting Analyst
ComPsych
• Develop and maintain short-, mid-, and long-term contact volume forecasts using historical data, trend analysis, and business intelligence • Consolidate data from multiple systems to produce daily, weekly, and monthly standardized reporting across all established KPIs • Build and maintain consistent, reliable dashboards that provide leadership with clear visibility into performance • Identify emerging trends in KPIs and proactively surface insights to relevant stakeholders • Conduct monthly variance analysis on plan vs. actual performance, identifying and quantifying root causes • Evaluate the impact of historical seasonality drivers — including weather events, system outages, and product launches — and incorporate findings into future forecast models • Keep WFM tools updated with current forecasts to ensure operational accuracy • Identify and execute opportunities to automate reporting processes and enhance forecasting models • Fulfill ad hoc reporting requests from leadership and clients with accuracy and timeliness • Partner with cross-functional teams to align on forecasting assumptions, operational changes, and business priorities • Perform other duties as assigned
Job Requirements
- Education: Bachelor's degree in Business, Statistics, Mathematics, or a related field — or equivalent experience in Workforce Management or contact center analytics required
- 2+ years of experience in a forecasting, WFM, or contact center analytics role required
- Strong analytical and quantitative skills with exceptional attention to detail
- Advanced proficiency in Microsoft Excel required
- Experience managing and interpreting large volumes of data
- Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines
- Strong written and verbal communication skills with the ability to present data insights clearly and effectively to both technical and non-technical audiences
- Self-motivated and results-oriented, with the ability to work independently
- Experience with Genesys Cloud or comparable WFM/CCaaS platforms
- Experience with BI tools such as Power BI, Tableau, or similar
- Familiarity with statistical forecasting methods or predictive modeling
Benefits
- Full benefits package
- Paid Time Off (PTO)
- Medical
- Dental
- Vision
- 401(k) with match
- Robust EAP
- Wellness program
- Much more
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