• Develop and maintain short-, mid-, and long-term contact volume forecasts using historical data, trend analysis, and business intelligence • Consolidate data from multiple systems to produce daily, weekly, and monthly standardized reporting across all established KPIs • Build and maintain consistent, reliable dashboards that provide leadership with clear visibility into performance • Identify emerging trends in KPIs and proactively surface insights to relevant stakeholders • Conduct monthly variance analysis on plan vs. actual performance, identifying and quantifying root causes • Evaluate the impact of historical seasonality drivers — including weather events, system outages, and product launches — and incorporate findings into future forecast models • Keep WFM tools updated with current forecasts to ensure operational accuracy • Identify and execute opportunities to automate reporting processes and enhance forecasting models • Fulfill ad hoc reporting requests from leadership and clients with accuracy and timeliness • Partner with cross-functional teams to align on forecasting assumptions, operational changes, and business priorities • Perform other duties as assigned

Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Responsibilities - Plan, evaluate, and/or coordinate the installation of local and/or remote data and voice communications equipment such as terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers. - Design entire networks or portions of networks that include selection of hardware and software packages. - Oversee voice network reconfiguration and billing reconciliations. - Ensure that all software including network control programs satisfies the communications needs covering both the hardware and software installed. - Company expert in the development of standards for carrier service and equipment. - Ensure that appropriate network documentation exists, including operational instructions. - Provide regulatory monitoring and voice network analysis regarding short-and long-range planning for in-house systems. - Provide team leadership to less experienced analysts. - May work at various unanticipated clients’ locations throughout the U.S. Telecommuting is permitted. Required Experience/Qualifications - Bachelor’s degree or foreign equivalent in Information Technology, Information Systems or related field and five (5) years of experience as Consulting Systems Engineer, VoIP Systems Engineer, Unified Communications Engineer or related role. - In lieu of degree requirement, will accept Two (2) years of experience as a Consulting Systems Engineer, VoIP Systems Engineer, Unified Communications Engineer or related role. - Work experience with the following: - Five (5) years of experience in Voice Over Internet Protocol (VOIP). - Cisco Unified Communications Manager/Call Manager (CUCM) working in Mixed Mode. - Cisco Unity Connection (CXN) through SIP and SCCP integrations. - Cisco Contact Center Express (UCCX). - Cisco Unified IM and Presence (IM&P). - Cisco Emergency Responder (CER). - Cisco Telepresence Video Communication Server and Expressway (VCS) including Mobile and Remote Access. - Cisco Meeting Server (CMS). - Cisco Collaboration Suite including H323 / SIP / SCCP. - Cisco's IOS operating systems: CUBE/Voice Gateways / Routers / Switches. - Cisco Telepresence Management Suite (TMS) including provisioning and maintaining SX20 and SX80 codecs. - InformaCast Advanced and Mobile Paging.

Company : enGenJob Description : JOB SUMMARY This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization. The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity. The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point‑of‑sale–related integrations. This role operates in a high‑volume, production‑focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput. While the role is primarily focused on Willow Ambulatory, there is opportunity for periodic collaboration and knowledge sharing with the Willow Inpatient team to support enterprise alignment, shared medication records, and cross‑application initiatives. ESSENTIAL RESPONSIBILITIES - ESSENTIAL RESPONSIBILITIES Retail Pharmacy Application Support - Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows. - Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability. - Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts. - Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment. Operational Partnership and Workflow Optimization - Partner closely with Retail Pharmacy Operations and leadership to: - Identify workflow inefficiencies and opportunities for improvement - Support new store openings, workflow changes, and operational initiatives - Ensure system configuration aligns with day‑to‑day pharmacy operations - Serve as a subject‑matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations. Testing, Validation, and Release Support - Participate in integrated testing, retail workflow validation, and upgrade readiness activities. - Support cutover planning, go‑live execution, and stabilization for retail pharmacy changes and enhancements. - Validate system behavior in production‑like scenarios to ensure workflows function as expected under real‑world volume and timing constraints. Integration and Vendor Coordination - Support workflows that integrate Willow Ambulatory with third‑party retail pharmacy systems, dispensing hardware, and external vendor platforms. - Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail‑impacting issues. - Understand cross‑system dependencies and escalate issues appropriately when retail pharmacy workflows are affected. Crossover and Enterprise Collaboration - Collaborate periodically with the Willow Inpatient team to support: - Shared medication records and enterprise build alignment - Cross‑application initiatives or upgrades impacting both inpatient and ambulatory pharmacy - Participate in knowledge sharing and standardization efforts across pharmacy IT teams. Project Execution and Production Support - Independently manage assigned tasks and small‑to‑medium retail pharmacy initiatives. - Balance enhancement work with production support and time‑sensitive retail pharmacy issues. - Provide clear status updates, identify risks, and escalate operational concerns as needed. Documentation and Governance - Create and maintain build documentation, workflow descriptions, test artifacts, and support materials. - Follow enterprise intake, change control, and documentation standards. - Contribute to continuous improvement of retail pharmacy system support processes. EXPERIENCE Required - 3 years of systems administration experience within one or more Epic modules. Preferred - 3 years of experience in the healthcare industry SKILLS - Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity - Excellent customer service skills - Uses critical thinking skills for assigned tasks - Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork. - Strong organizational skills in managing priorities - Demonstrates knowledge of project management principles as they relate to assigned tasks EDUCATION Required - Associates Substitutions - 2 years of relevant work experience in lieu of an Associate's Degree Preferred - Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience. LICENSES or CERTIFICATIONS Required - Epic Application Certification within 6 months. Preferred - Epic Willow Ambulatory Certification Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $68,400.00 Pay Range Maximum: $105,900.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

DIRECTV serves tens of millions of subscribers — and every dollar of that revenue flows through systems that depend on the accuracy, integrity, and intelligence of our data. As our Lead Analyst of Revenue Assurance, you won't just monitor billing pipelines. You'll be the person who finds what others miss, builds the models that catch leakage before it happens, and shapes the decisions that protect revenue at scale and drive value for the enterprise. Your analysis will directly influence how DIRECTV bills, audits, and optimizes revenue across one of the largest entertainment subscriber bases in the country. What you'll own - Lead the full revenue assurance function — monitoring, baselining, auditing, synchronizing, investigating, and compliance — with an analytical lens that turns raw data into business insight. - Partner with Corporate, Network, Sales & Marketing, and Customer Operations to ensure billing accuracy and drive cross-functional alignment on revenue-impacting initiatives. - Build and maintain robust data pipelines, models, and self-service tools using Databricks, Python, and SQL on modern cloud infrastructure. - Develop behavioral models of usage and user patterns to surface insights that influence product roadmap decisions. - Design and execute experiments to validate product changes and attribute revenue impact with confidence. - Define and track key metrics in close collaboration with business partners and vendors to drive measurable outcomes. - Translate complex business problems into clear analytical frameworks — and turn findings into action. What you bring - 3 – 5 years of experience in data analytics, revenue assurance, or a related analytical role — ideally in a large-scale subscription services billing business. - Strong hands-on proficiency with Python, SQL, and cloud-based data platforms (Databricks). - Machine Learning experience is a strong plus — especially for building anomaly-detection and predictive models that proactively surface revenue leakage, improve billing accuracy, and automate monitoring at scale. - A finance or business acumen layer on top of your technical skills — you understand why revenue numbers matter, not just how to compute them. - Proven ability to work cross-functionally and communicate complex analytical findings to non-technical stakeholders. - Curiosity-driven mindset: you don't just answer questions, you ask better ones. - Bachelor's degree or equivalent combination of education and experience. Why DIRECTV - Real impact at real scale — your models and findings protect and inform revenue across millions of subscriber relationships. - Modern stack — We work with cutting-edge cloud technologies — no legacy-only environments. - Fast-moving, collaborative culture — We value people who can move quickly, think analytically, and bring teammates along with them. - Comprehensive benefits — health insurance, tuition reimbursement, paid time off, and employee discounts on DIRECTV products and services. - Fully remote — Work from anywhere in the contiguous United States. #LI-Remote May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES: $111,122 - $201,653 Low (N1): $111,122 - $166,583 Mid (N2): $116,970 - $175,350 High (N3): $128,667 - $192,885 Top (N4): $134,516 - $201,653 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process