About IAIP The International Association of Islamic Psychology (IAIP) is a global organization dedicated to advancing research, education, and professional development within Islamic psychology. We provide comprehensive programs and resources serving an international network of practitioners, scholars, and enthusiasts committed to integrating psychological practice with Islamic values. Position Overview We are seeking a dynamic and highly organized professional to oversee our membership operations, coordinate engaging programs and events, and streamline our internal processes. The ideal candidate will demonstrate strong technical aptitude, excellent communication skills, and the ability to manage and configure systems to support growth and engagement. This role requires close collaboration across departments and proactive problem-solving. Key Responsibilities Membership Management: - Establish and monitor the application processes for new memberships. - Develop and implement standard operating procedures (SOPs) for onboarding and renewal processes. - Ensure consistent and clear communication with members, providing timely reminders and relevant updates. Program & Event Coordination: - Plan and execute regular member engagement activities, including committee meetings, networking events, webinars, and the annual conference. - Partner with experts to create and run Continuing Education (CE) programs for members, track participation, issue certificates, and ensure everything meets accreditation requirements. Systems & Process Development: - Collaborate with the Web Developer/IT Specialist to maintain and enhance membership portals and dashboards. - Implement and manage CRM systems; configure workflows, forms, and automated communications. - Generate detailed reports and dashboards to inform decision-making related to member retention, engagement, and growth. - Identify and implement tools and technologies to improve operational efficiency through automation and integration. - Develop and manage systems and workflows for tracking Continuing Education (CE) credits, including reporting, automation, and record-keeping. Marketing & Cross-Functional Collaboration: - Work with Marketing & Communications to design, execute, and monitor email campaigns, event promotions, and engagement strategies. - Ensure smooth coordination of event marketing and successful program launches across channels. - Contribute content and organizational updates for newsletters, social media, and public communications. Qualifications - Bachelor’s degree in Business Administration, Nonprofit Management, Information Systems, or related field (Master’s or professional certification preferred). - Minimum of 3 years experience in project management, technical operations, membership management, or a similar role; nonprofit experience strongly preferred. - Strong technical aptitude with experience configuring CRM systems, building automated workflows, and creating actionable reports. - Proficiency with marketing campaign tools (e.g., Mailchimp, HubSpot), Google Workspace, and project management platforms. - Experience coordinating or supporting Continuing Education (CE) programs, certification-based training, or accreditation processes is strongly preferred. - Demonstrated ability to lead and collaborate effectively with cross-functional teams.

• Develop and manage comprehensive program plans that define scope, objectives, timelines, milestones, dependencies, risks, and success criteria across multiple initiatives. • Identify, assess, and communicate cross‑program dependencies, risks, and impacts; partner with stakeholders to develop mitigation strategies and recommendations. • Document and evaluate end‑to‑end workflows, operating models, or experiences to uncover gaps, inefficiencies, and business or customer risks. • Analyze qualitative and quantitative inputs—including feedback and performance data—to identify blockers, improvement opportunities, and operational friction. • Create executive‑ready materials such as presentations, briefs, and reports that synthesize complex information into clear narratives and actionable insights. • Facilitate cross‑functional working sessions, reviews, and decision forums to drive alignment, accountability, and follow‑through. • Partner with business, operations, and leadership teams to plan and execute program launches, improvements, and change initiatives. • Support the definition, tracking, and reporting of performance metrics, outcomes, and success measures. • Contribute to program and portfolio analysis, including cost‑benefit assessments, efficiency opportunities, and return‑on‑investment considerations. • Support portfolio‑level coordination, including timelines, milestones, resource planning, and financial tracking across multiple programs.

• Lead and coordinate internal projects focused on improving data quality, operational efficiency, and customer experience outcomes • Create and maintain reporting and dashboards to track quality metrics, operational performance, and process health • Partner closely with Operations, Analytics, and functional leaders to define requirements, timelines, and success metrics • Act as a liaison between internal teams to ensure alignment, clarity, and execution of cross-functional initiatives • Help resolve issues as they arise and keep track of all processes that pertain to the teams desires

• Kompetenzentwicklung der Kursteilnehmenden fördern • Online-Trainings und Workshops im Bereich Agiles Projektmanagement und Scrum durchführen • Schulungsmaterialien entwickeln und anpassen • Unterstützung bei der Vorbereitung auf die Scrum-Zertifizierung • Interaktives und praxisnahes Lernumfeld fördern • Durchführung von Kompetenzzuwachsmessungen • Kontinuierliche Evaluation und Verbesserung der Trainingsmethoden und -inhalte