Role Description The National Account Manager drives customer retention and growth for 30-60 assigned accounts through strategic relationship management and opportunity growth. This role serves as the primary client contact, collaborating across internal departments to deliver exceptional service while expanding business within existing customer organizations and acquiring new business. This is a remote position that is based in Pittsburgh, PA. This role may require occasional in-person attendance at work-related events at the discretion of management. - Collaborate with Sales to develop and execute strategic account plans that will help achieve goals objectives while maintaining strong client relationships. - Manage 30-60 accounts with focus on branch-level relationship building and competitive opportunities. - Conduct periodic client visits and lead onsite assessments, training sessions, and account reviews. - Develop comprehensive understanding of products and services align with customer business needs. - Establish and maintain relationships with key stakeholders by understanding their goals, priorities, and industry challenges. - Serve as primary escalation point for assigned accounts, ensuring rapid response to client needs and requests. - Coordinate with internal teams (Sales, Operations, Integration, Credentialing, Concierge) to deliver seamless customer service. - Manage contract/SOW negotiations, revisions, renewals, and CRFI responses. - Partner with Account Executives to communicate product enhancements and technology updates to customers. - Monitor customer volume reporting to identify trends, address fluctuations, and uncover growth opportunities. - Expand account mapping activities to identify additional business potential within customer organizations. - Advocate for customer needs by escalating issues to management and recommending process improvements. - Lead regularly scheduled internal and customer collaborative calls. - Maintain accurate customer records and activity tracking in CRM/Salesforce. - Support new client onboarding processes and participate in customer presentations. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - 2+ years of proven experience in account management, training, or product-related roles. - Advance problem resolution skills with ability to work effectively under pressure. - Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail. - Excellent listening, communication, and presentation skills. - Ability to prioritize competing tasks and deadlines. - Strong critical thinking and problem-solving abilities. - Proficient in Microsoft Office Suite (including PowerPoint, Excel, and Word). - Experience with or willingness to learn AI tools and emerging technologies. Requirements - Bachelor’s degree (What Can Set You Apart). Benefits - Comprehensive healthcare benefits including medical, HSA, prescription, vision, dental. - Life insurance. - Short & long-term disability. - Roth and 401K with possible company match and profit sharing. - Employee Assistance Program (EAP). - Time Away from Work (TAFW) and paid holidays. - Employee referral bonuses. - Role-based professional development opportunities.

Role Description Digitech is seeking a highly motivated and detail‑oriented Insurance Account Resolution Specialist to manage and resolve insurance claims after submission to commercial insurance carriers. This role is responsible for ensuring timely, accurate, and compliant claim resolution by reviewing pending, denied, or incorrectly paid claims and following through until payment is secured. Success in this role requires strong analytical skills, excellent follow‑through, and the ability to manage a high‑volume workload in a fast‑paced environment. - Research and resolve outstanding insurance claims, including those that are pending, unable to be released, denied, or paid incorrectly by commercial insurance carriers. - Investigate claims placed on hold, identifying root causes, correcting errors, and executing needed follow‑up actions to release claims for processing. - Analyze insurance denials, determining denial reasons, assessing validity, and completing the appropriate resolution steps such as appeals, corrections, or resubmissions. - Communicate directly with insurance carriers via outbound calls to obtain claim status, clarify discrepancies, and secure detailed explanations for pending or denied claims. - Prepare and submit additional documentation requested by insurance carriers to support claim adjudication and ensure accurate processing. - Draft and submit appeals when necessary, ensuring they are supported by proper documentation, regulatory guidelines, and payer‑specific requirements. - Process and manage incoming correspondence, including mail, emails, EOBs, requests for information, and any necessary refunds. - Maintain accurate, detailed notes in billing systems for all follow‑up activities, findings, and next steps. - Identify trends or recurring issues, escalating concerns to supervisors or appropriate internal teams to support process improvement. - Meet daily productivity and accuracy expectations, contributing to a high‑performing team environment. - Additional job duties as assigned. Qualifications - Education: High School Diploma or equivalent required. - Strong computer skills, including working knowledge of MS Outlook, Word, and Excel. - Ability to type 40 WPM with accuracy. - Proven ability to handle high‑volume workloads, prioritize effectively, and meet tight deadlines. - Experience in a structured environment where call monitoring, performance metrics, or productivity scoring are used is helpful. - Strong verbal communication skills with the ability to remain calm, professional, and effective during phone interactions with insurance carriers. - Excellent written communication skills for crafting clear, accurate documentation and correspondence. - Exceptional attention to detail and accuracy in reviewing claims, identifying discrepancies, and documenting findings. - Highly organized, self‑paced, and capable of managing work independently in a remote environment. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description Digitech is seeking a highly motivated and detail‑oriented Insurance Account Resolution Specialist to manage and resolve insurance claims after submission to commercial insurance carriers. This role is responsible for ensuring timely, accurate, and compliant claim resolution by reviewing pending, denied, or incorrectly paid claims and following through until payment is secured. Success in this role requires strong analytical skills, excellent follow‑through, and the ability to manage a high‑volume workload in a fast‑paced environment. - Research and resolve outstanding insurance claims, including those that are pending, unable to be released, denied, or paid incorrectly by commercial insurance carriers. - Investigate claims placed on hold, identifying root causes, correcting errors, and executing needed follow‑up actions to release claims for processing. - Analyze insurance denials, determining denial reasons, assessing validity, and completing the appropriate resolution steps such as appeals, corrections, or resubmissions. - Communicate directly with insurance carriers via outbound calls to obtain claim status, clarify discrepancies, and secure detailed explanations for pending or denied claims. - Prepare and submit additional documentation requested by insurance carriers to support claim adjudication and ensure accurate processing. - Draft and submit appeals when necessary, ensuring they are supported by proper documentation, regulatory guidelines, and payer‑specific requirements. - Process and manage incoming correspondence, including mail, emails, EOBs, requests for information, and any necessary refunds. - Maintain accurate, detailed notes in billing systems for all follow‑up activities, findings, and next steps. - Identify trends or recurring issues, escalating concerns to supervisors or appropriate internal teams to support process improvement. - Meet daily productivity and accuracy expectations, contributing to a high‑performing team environment. - Additional job duties as assigned. Qualifications - Education: High School Diploma or equivalent required. - Strong computer skills, including working knowledge of MS Outlook, Word, and Excel. - Ability to type 40 WPM with accuracy. - Proven ability to handle high‑volume workloads, prioritize effectively, and meet tight deadlines. - Experience in a structured environment where call monitoring, performance metrics, or productivity scoring are used is helpful. - Strong verbal communication skills with the ability to remain calm, professional, and effective during phone interactions with insurance carriers. - Excellent written communication skills for crafting clear, accurate documentation and correspondence. - Exceptional attention to detail and accuracy in reviewing claims, identifying discrepancies, and documenting findings. - Highly organized, self‑paced, and capable of managing work independently in a remote environment. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

• Serve as the primary contact for all matters specific to the assigned portfolio of clients. • Acquire and develop a deep understanding of the NTC mortgage services product suite and product process flows to enable proficient communication. • Coordinate daily services and activities to meet and exceed client expectations. • Drive client satisfaction by proactively managing accounts over the phone and occasionally in person.