• Play a fundamental role in achieving customer acquisition and revenue growth objectives • Join the Emerging Growth team and assist in building and executing a plan to help grow the territory’s business, both in terms of new customer acquisition and existing customer relationships • Focus on working with FireMon’s partners, marketing, and channel teams to drive deals and increase revenue

• Convert inbound, marketing-generated leads into active policyholders through consultative sales across Insurance Canopy’s digital platforms • Prospect and qualify opportunities via phone, email, and virtual meetings, ensuring alignment with client needs, eligibility, and underwriting requirements • Assess the unique risks and coverage needs of small business clients across various industries using consultative selling techniques • Recommend customized insurance solutions, including bundled and complementary products, that deliver meaningful protection and value • Identify and present cross-sell and upsell opportunities to support broader client coverage needs • Respond promptly to inbound leads in accordance with standard operating procedures, maximizing engagement and conversion opportunities • Build, manage, and grow a robust sales pipeline in HubSpot, maintaining accurate and detailed records of lead status, interactions, and outcomes • Track all sales activities, deal progress, and communications to ensure visibility, accountability, and effective forecasting • Maintain up-to-date knowledge of Insurance Canopy products, carrier underwriting guidelines, and industry best practices • Participate in carrier training, internal product training, and Learning & Development programs to ensure technical proficiency and compliance • Prepare accurate insurance quotes that reflect prospect needs and product eligibility • Finalize policy agreements, secure appropriate payment terms, and ensure seamless policy binding and activation • Partner with Account Management to onboard new clients and ensure smooth handoffs post-sale • Collaborate cross-functionally with underwriting, account management, and client service teams to accelerate deal closure and deliver a cohesive client experience • Provide market feedback, competitive insights, and client input to support marketing strategy and product development • Cultivate referrals from existing clients to supplement inbound lead flow and expand the sales pipeline • Adhere to all licensing requirements, systems training, and standard operating procedures for lead management, CRM usage, and client engagement

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. - Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. - Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. - Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. - Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  - Educational Background: BA/BS or equivalent required, Master’s degree preferred. - Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). - Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. - Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. - Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. - C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises. - Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. - Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. - Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. - Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.   FD21    Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.  - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote

• Develop and maintain long term strategic relationships with key customers, establishing a sustainable platform for continued development of the Top‐to‐Top relationship between Swiftly and our clients • Achieve quarterly revenue goals • Lead the preparation of strategic plans, encompassing sales and marketing activities, using category, consumer, shopper, and market information to maximize opportunities and revenue potential • Identify key decision‐makers and develop action plans to deepen client relationships • Develop an intimate understanding of Swiftly’s business and our clients using a variety of sources • Lead and execute annual marketing planning and joint business planning • Collaborate with internal and external partners to execute strategic, integrated media programs • Manage and ensure forecast accuracy for current and new products and execute new product launches • Monitor performance of media campaigns and apply insights to drive incremental revenue • Other related duties as assigned