• Data management of all processes for the Open Enrollment period • Processing waiver approvals via data downloads • Sending out corresponding emails • Updating the tracking system with the exceptions • Updating students’ accounts in Banner • Other work as assigned

Job Description The HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The HIV Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. Territory Information: - This is a field-based sales position that is responsible for covering the Sacramento, California territory including Reno, Carson City, Stockton, Lake Tahoe, Oreoville cities. - The ideal location to reside is within this territory or within a reasonable commuting distance to those workload centers. - Travel (%) varies based on candidate’s location within the geography. Primary Responsibilities: - Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs. - Engages in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information. - Within select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities. - For select customer accounts/HCPs, coordinates with customer team to develop customer strategy – outlining strategy for interactions/ relationship, solutions and potential offerings for customer. - Shares learnings and best practices from one customer to help other customers meet their needs. - Demonstrates a focus on better health outcomes (considers the HCP & patient experience). - Provides input into resource allocation decisions across customers. - Identifies and selects programs/services available in the library of our "resources" to address customer needs. - Maintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders. - Influences beyond their specific geography or product area. - Embraces and maximizes new technological capabilities and channels to engage customers. - Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulations. HIV Specific: The HIV Customer Representative demonstrates the ability to execute at each stage of the sales process. This role creates a compelling and logical rationale in positioning our Company's HIV products versus the competition by focusing on appropriate patient types and use of supportive approved resources. - Demonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business. Demonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments. - Demonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position HIV products and collaborates with customers on focused and customized business strategy. - Demonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of HIV products distribution channels/challenges. - Demonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis. - Articulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our company's Virology product portfolio. - Demonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients. - Demonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers. - Demonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc. - Demonstrates the ability to forge and manage business relationships with difficult to access customers in a “no sample” environment. - Demonstrates ability to function effectively and employ a “business owner mindset” during business cycles undergoing a high degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations. - Demonstrates high-level compliance with all Company policies and procedures. Position Qualifications: Minimum Requirements: - Bachelor’s Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). - Valid Driver's license. - Willing to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences. Preferred Experience and Skills: - Minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience. - Preference for specialty sales experience across multiple specialty markets with a preference for launch experience. - Experience in pharma, biotech or medical device sales. - Demonstrated experience developing and executing plans for engaging customers and meeting customer needs. - Demonstrated success in establishing, developing and maintaining relationships. - Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical. - Account experience working in complex hospital systems, teaching Institutions and community hospitals. - Demonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments. - Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders. - Current disease state customers acknowledge individual as a trusted and reliable representative. - Experience interacting with scientific thought leaders and developing advocates across an adoption continuum. - Demonstrated ability to develop customer relationships in a challenging-to-access or “no sampling” environment. - High level of business acumen and account management skills. - Current relationships with key opinion leaders within designated account preferred. - Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information. - Understanding of the value and importance of approaching job responsibilities Required Skills: Account Planning, Business Analysis, Business Opportunities, Client Communication, Customer Engagement, Customer Feedback Management, Customer Segmentation, Customer Strategy, Health Outcomes, Interpersonal Relationships, Lead Generation, Market Analysis, Market Trends, Pharmaceutical Sales Training, Product Information, Product Portfolio Management, Sales Calls, Sales Metrics, Sales Presentations, Sales Process Management, Sales Services, Sales Territory Management, Virology Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/30/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

• Responsible for the execution of all aspects of the Managed & Support Services business for the Enterprise Markets located throughout North America. • Accountable for the sustainment and management of all mission critical customer communications system contracts. • Manage the Managed & Support (M&S) Services business for assigned customer contracts and ensure customer satisfaction. • Responsible for the overall success of and relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola Solutions. • Lead the Managed & Support services organization consisting of Customer Support Managers, responsible for hiring, onboarding, coaching, and performance management. • Oversees all day to day operations including revenue forecasting, cost management, customer satisfaction, and M&S services activities in collaboration with Sales team. • Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. • Manage and maintain services scope as per services contract and ensure customer obligations. • Ensure customers receive appropriate reporting as required by the Services Contract. • Manage third party vendors and contract change management as needed. • Work closely with the Motorola Project Managers for smooth transitions from project implementation to service delivery. • Participate in the accurate forecasting of revenue recognition and margin related to Maintenance Agreements and Install Agreements.

About the Role We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: - Full-time position - Weekly pay (every Friday) - Direct contract with DoorDash Compensation and Bonuses: - Base salary: $15,000 MXN monthly - Monthly wellness bonus: $1,000 MXN - Monthly grocery vouchers: $1,000 MXN - Performance bonus: Up to $3,750 MXN Additional Benefits: - Paid personal days in addition to legally mandated vacation days - Work-from-home equipment provided - Life insurance - Aguinaldo: 15 days - Savings fund: 10% Social Security and Medical Coverage: - IMSS - Ambulance service: 5 free events - Medical assistance at home: 2 free events, subsequent services at preferential costs - 24/7 medical orientation: Free phone consultations year-round - Psychological assistance: Free initial consultation, preferential rates for additional sessions - Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM - Home nursing services - Dental assistance and vision care program You're excited about this opportunity because you will... - Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. - Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. - Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes - Demonstrate effective communication skills and relationship-building. - Excel at Quality! We want to be the best Customer Experience Company out there! We're excited about you because... - You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat. - You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). - You have experience in a fast-paced customer service role and are resilient in an ever-changing environment. - You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone. - You are a highly-motivated individual that works well in a team environment. - You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email - You are customer-centric and you love helping people. - You have high emotional intelligence and you are great at building relationships. - You are very organized--you can juggle both issue resolution & concise communication. - You have experience maintaining a high level of professionalism. Why You’ll Love Working at DoorDash... - We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. - We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. - We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. - We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. - We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. - We offer great compensation Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.