DoorDash High Volume

About the Role We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: - Full-time position - Weekly pay (every Friday) - Direct contract with DoorDash Compensation and Bonuses: - Base salary: $15,000 MXN monthly - Monthly wellness bonus: $1,000 MXN - Monthly grocery vouchers: $1,000 MXN - Performance bonus: Up to $3,750 MXN Additional Benefits: - Paid personal days in addition to legally mandated vacation days - Work-from-home equipment provided - Life insurance - Aguinaldo: 15 days - Savings fund: 10% Social Security and Medical Coverage: - IMSS - Ambulance service: 5 free events - Medical assistance at home: 2 free events, subsequent services at preferential costs - 24/7 medical orientation: Free phone consultations year-round - Psychological assistance: Free initial consultation, preferential rates for additional sessions - Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM - Home nursing services - Dental assistance and vision care program You're excited about this opportunity because you will... - Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. - Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. - Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes - Demonstrate effective communication skills and relationship-building. - Excel at Quality! We want to be the best Customer Experience Company out there! We're excited about you because... - You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat. - You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). - You have experience in a fast-paced customer service role and are resilient in an ever-changing environment. - You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone. - You are a highly-motivated individual that works well in a team environment. - You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email - You are customer-centric and you love helping people. - You have high emotional intelligence and you are great at building relationships. - You are very organized--you can juggle both issue resolution & concise communication. - You have experience maintaining a high level of professionalism. Why You’ll Love Working at DoorDash... - We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. - We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. - We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. - We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. - We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. - We offer great compensation Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Role Description As an Elite 0.5% Customer Support Agent, you will be part of a team that consistently delivers a superior customer experience to our most discerning customers—VIP and Elite CX. This role requires a unique combination of empathy, adaptability, and strong problem-solving skills. You will interact with customers in real time, ensuring efficient, friction-free resolutions while maintaining a warm, personable tone that reflects our brand's values. You will receive specialized training to support your development into an Elite agent, where you’ll learn best-in-class techniques for handling complex issues, improving customer satisfaction, and driving business results. You’re excited about this opportunity because you will: - Enjoy working cross-functionally across different departments to get issues resolved. - Have a passion for guiding others to find solutions versus telling them the answer. - Track and trend data that can be leveraged to improve the department’s performance by providing knowledge-based training. - Take ownership of complex cases and are empowered to find a resolution. - Help with occupancy by reviewing AUX codes to ensure efficient staffing throughout the day. - Review teammate cases to identify opportunities for improvement. - Set your peers up for success by sharing the end of shift reporting to arm them with trends for call drivers, known issues, or bugs plus any other necessary information. - Untap your leadership potential by helping to guide and support others and build the skills for your own future development. - Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers. - Partner with stakeholders to improve our products, services, processes, and policies. - Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents. Qualifications - Deliver Exceptional Experiences: Be part of an exclusive Elite 0.5% Team dedicated to providing the highest level of service to our most valued customers. - Grow Through Continuous Learning: Receive specialized training, including our Elite Refresher Course, to refine your communication skills, problem-solving, and empathy. - Be Part of a High-Performance Team: Collaborate with top agents to refine your skills and stay on the cutting edge of service excellence. - Make a Real Impact on KPIs: Your success will directly contribute to DoorDash’s growth. - Shape the Elite CX Experience: Empowered to create "Golden Chats" that showcase your ability to adapt to the unique needs of Elite CX. - Elevate Your Career: Opportunity to grow in your role, whether that means taking on more complex cases or moving into leadership opportunities. Benefits - Great compensation packages. - Comprehensive health benefits. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.