About the Role We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: - Full-time position - Weekly pay (every Friday) - Direct contract with DoorDash Compensation and Bonuses: - Base salary: $15,000 MXN monthly - Monthly wellness bonus: $1,000 MXN - Monthly grocery vouchers: $1,000 MXN - Performance bonus: Up to $3,750 MXN Additional Benefits: - Paid personal days in addition to legally mandated vacation days - Work-from-home equipment provided - Life insurance - Aguinaldo: 15 days - Savings fund: 10% Social Security and Medical Coverage: - IMSS - Ambulance service: 5 free events - Medical assistance at home: 2 free events, subsequent services at preferential costs - 24/7 medical orientation: Free phone consultations year-round - Psychological assistance: Free initial consultation, preferential rates for additional sessions - Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM - Home nursing services - Dental assistance and vision care program You're excited about this opportunity because you will... - Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. - Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. - Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes - Demonstrate effective communication skills and relationship-building. - Excel at Quality! We want to be the best Customer Experience Company out there! We're excited about you because... - You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat. - You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). - You have experience in a fast-paced customer service role and are resilient in an ever-changing environment. - You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone. - You are a highly-motivated individual that works well in a team environment. - You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email - You are customer-centric and you love helping people. - You have high emotional intelligence and you are great at building relationships. - You are very organized--you can juggle both issue resolution & concise communication. - You have experience maintaining a high level of professionalism. Why You’ll Love Working at DoorDash... - We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. - We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. - We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. - We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. - We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. - We offer great compensation Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Reporting to: Senior Customer Support Associate Location: Remote Schedule: Full Time About the team: Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we’re integrating with Fanatics’ global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business. About the role: Fanatics Collectibles is the licensed trading card division of Fanatics – a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We’re looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. #LI-Remote Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal teams, social media, and executive channels. Operating remotely in US hours, Sr CSAs provide direct customer support, assist Tier 1 advisors with real-time challenges, and ensure consistent handling of public and private escalations while maintaining high service standards across channels. What you’ll be doing: - Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution. - Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook. - Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations. - Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally. - Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume. - Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts. - Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support. - Identify, quantify, and escalate emerging or systemic issues impacting the collector experience. - Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility. - Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy. - Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies. What we’re looking for: - Minimum 3 years of customer support or related experience, preferably in a fast-paced, high-volume environment - Strong understanding of the trading cards and collectibles industry, including collector behavior and product lifecycles - Proven ability to resolve complex or escalated issues with professionalism, empathy, and sound judgment - Experience handling public-facing issues, including social media support or executive-level escalations, is preferred - Excellent written and verbal communication skills with the ability to manage sensitive conversations across diverse customer profiles - Strong attention to detail and consistent documentation habits in CRM or case management systems - Comfortable navigating multiple platforms and tools simultaneously (Genesys, Shopify, Stripe, etc.) - Proficient in Microsoft Word and Excel - Confident working independently while contributing to team-wide priorities in a distributed, remote setting - Strong multitasking, prioritization, and time management abilities - Flexible schedule availability, including evenings, weekends, and high-demand periods (e.g., product drops, seasonal events) - Willingness to provide peer-level support and contribute to onboarding or process improvement initiatives Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers. The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ USA Remote Salary Range $26—$32 USD

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Reporting to: Manager, Customer Service Location: Remote Schedule: Full-Time (hours may vary) About the team: Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we’re integrating with Fanatics’ global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business. About the role: Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours. Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics. #LI-Remote What you’ll be doing: - Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues - Model exemplary service through web message, voice, and email channels - Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction - Build and maintain relationships with repeat Collectors - Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar - Additional duties as assigned What we’re looking for: - Positive, Collector-minded individual with a passion to serve - General knowledge of trading cards and collectibles industry - Strong problem-solving abilities and attention to detail - Excellent interpersonal, verbal, and written communication skills - Able to multitask, prioritize, and manage time effectively - Proficiency in MS Suite, including Word, Outlook & Excel - Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence) - Experience working through web message, voice, and email interactions with customers - Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $20—$25 USD

• Supporting Sales Teams and Business Managers by providing product information, technical expertise, application and process recommendations, and resolution of product issues through customer visits, virtual meetings, phone calls, and email correspondence. • Serving as a technical resource for key customers by advising on activated carbon uses and communicating the benefits and performance of NORIT products. • Coordinating closely with Sales and R&D to deliver timely, high‑quality technical support and contribute to successful technical sales efforts. • Researching and developing deep expertise in assigned market segments and customer processes, while actively sharing knowledge within the Application Support Team. • Delivering technical training to Sales Teams and internal stakeholders on NORIT products, applications, and customer processes. • Providing product training presentations to customers and distributors and support Sales‑led training initiatives with appropriate resources. • Leading or supporting marketing efforts in assigned market segments, including market updates, sales leads, and development of technical marketing literature. • Staying current on customer applications and market developments by attending conferences, webinars, trade shows, and customer sites. • Leading or supporting complaint investigations by identifying root causes, defining corrective actions, and acting as a liaison between customers and internal teams. • Representing NORIT at exhibitions and seminars to promote products, technologies, and application solutions.