About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Reporting to: Senior Customer Support Associate Location: Remote Schedule: Full Time About the team: Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we’re integrating with Fanatics’ global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business. About the role: Fanatics Collectibles is the licensed trading card division of Fanatics – a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We’re looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. #LI-Remote Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal teams, social media, and executive channels. Operating remotely in US hours, Sr CSAs provide direct customer support, assist Tier 1 advisors with real-time challenges, and ensure consistent handling of public and private escalations while maintaining high service standards across channels. What you’ll be doing: - Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution. - Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook. - Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations. - Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally. - Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume. - Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts. - Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support. - Identify, quantify, and escalate emerging or systemic issues impacting the collector experience. - Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility. - Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy. - Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies. What we’re looking for: - Minimum 3 years of customer support or related experience, preferably in a fast-paced, high-volume environment - Strong understanding of the trading cards and collectibles industry, including collector behavior and product lifecycles - Proven ability to resolve complex or escalated issues with professionalism, empathy, and sound judgment - Experience handling public-facing issues, including social media support or executive-level escalations, is preferred - Excellent written and verbal communication skills with the ability to manage sensitive conversations across diverse customer profiles - Strong attention to detail and consistent documentation habits in CRM or case management systems - Comfortable navigating multiple platforms and tools simultaneously (Genesys, Shopify, Stripe, etc.) - Proficient in Microsoft Word and Excel - Confident working independently while contributing to team-wide priorities in a distributed, remote setting - Strong multitasking, prioritization, and time management abilities - Flexible schedule availability, including evenings, weekends, and high-demand periods (e.g., product drops, seasonal events) - Willingness to provide peer-level support and contribute to onboarding or process improvement initiatives Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers. The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ USA Remote Salary Range $26—$32 USD

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Reporting to: Manager, Customer Service Location: Remote Schedule: Full-Time (hours may vary) About the team: Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we’re integrating with Fanatics’ global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business. About the role: Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours. Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics. #LI-Remote What you’ll be doing: - Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues - Model exemplary service through web message, voice, and email channels - Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction - Build and maintain relationships with repeat Collectors - Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar - Additional duties as assigned What we’re looking for: - Positive, Collector-minded individual with a passion to serve - General knowledge of trading cards and collectibles industry - Strong problem-solving abilities and attention to detail - Excellent interpersonal, verbal, and written communication skills - Able to multitask, prioritize, and manage time effectively - Proficiency in MS Suite, including Word, Outlook & Excel - Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence) - Experience working through web message, voice, and email interactions with customers - Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $20—$25 USD

• Supporting Sales Teams and Business Managers by providing product information, technical expertise, application and process recommendations, and resolution of product issues through customer visits, virtual meetings, phone calls, and email correspondence. • Serving as a technical resource for key customers by advising on activated carbon uses and communicating the benefits and performance of NORIT products. • Coordinating closely with Sales and R&D to deliver timely, high‑quality technical support and contribute to successful technical sales efforts. • Researching and developing deep expertise in assigned market segments and customer processes, while actively sharing knowledge within the Application Support Team. • Delivering technical training to Sales Teams and internal stakeholders on NORIT products, applications, and customer processes. • Providing product training presentations to customers and distributors and support Sales‑led training initiatives with appropriate resources. • Leading or supporting marketing efforts in assigned market segments, including market updates, sales leads, and development of technical marketing literature. • Staying current on customer applications and market developments by attending conferences, webinars, trade shows, and customer sites. • Leading or supporting complaint investigations by identifying root causes, defining corrective actions, and acting as a liaison between customers and internal teams. • Representing NORIT at exhibitions and seminars to promote products, technologies, and application solutions.

Customer Service Advisor – Work from Home – Full Time £26426 per annum Are you passionate about helping people? Are you looking for a role where you can enhance your customer service skills and develop a career path, remaining in Customer Service or exploring other areas of our business? At Premium Credit we’re looking to hire Customer Service Advisors who are able to provide outstanding customer experiences to our partners and customers through inbound calls and emails. You’ll receive all the training you need on our systems, processes and industry as well as training to enhance the skills that you already have in communicating professionally, listening and understanding customer needs. You’ll be supported in your journey to success by your buddy and your team manager, as well as the teams around you. We’re keen for you to apply if; You maintain high standards of customer care in every interaction You want to develop your skills within a professional environment You’re able to work in a fast paced targeted environment What will you be doing? Our contact centre is open Monday to Friday between 8am and 6.15pm, so you’ll have a shift rota between these times, working an average of 37.5 hours a week, leaving you free to enjoy your evenings and weekends. Day to day you’ll answer calls, using our systems to locate customer and partner details to respond to their queries. · You could be perform routine tasks such as updating bank or address details or processing payments, or you may deal with more complex calls from vulnerable customers who require additional support. · You’ll update call notes and any further actions required using the set processes. · On a rotational basis you will spend time responding to emails · You’ll be developed and trained to respond to more complex client and commercial partner queries. · You’ll work to targets such as calls per hour and call quality, ensuring that you consistently provide the highest levels of customer care. What do we Offer? Premium Credit is a leading provider of insurance premium finance and a range of annually charged services such as school fees, golf club membership and football season tickets in the UK and Ireland. It’s an exciting time to join us as we continue to grow and work collaboratively for our future success. Certified as a Great Place to Work, we have a purpose and values driven culture that ensures we treat each other, our partners and customers with respect and care, uphold our regulatory obligations and treat our customers fairly. Our benefits include · 25 days holiday (plus the opportunity to buy or sell up to 5 days per year) · A competitive workplace pension scheme · Learning and development opportunities that will support your career development · 24/7 access to our Employee Assistance Programme as well as access to Mental Health First Aiders · 1 days paid volunteering per year · A range of shopping and lifestyle discounts through our benefits portal So …. What’s Next? We’re hiring a team of Customer Service Advisors to join us on 1st June to support increased call volumes. If you’re interested in joining our team, apply via our website. You’ll need to have a passion for great customer service, attention to detail and the ability to communicate in a professional and friendly manner, both over the telephone and in writing. Your CV and application will be reviewed against our requirements for the role If you meet our criteria you’ll be contacted to arrange a telephone interview with our recruiter which will include a CV review, a call scenario and the opportunity for you to ask any questions. We’ll also make sure that you’re aware of the role requirements. If successful, you will be invited to interview with two of our contact centre team leaders via video call. This will be a competency-based interview to find out more about your experience. Once we have conducted interviews we will review applications and make offers to successful applicants. More information for you…. We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process. All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.