HSI logo
HSI

Making the Workplace Safer and Smarter

Solutions Architect I

Solutions EngineerSolutions EngineerFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

41 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

Solutions Architect I

HSI

• Provide advanced technical support and customer service to existing customers utilizing the safety management system • Assist clients in effectively implementing, updating, and maintaining their configured sites • Collaborate with software developers and cross-functional support teams to resolve customer issues • Proactively recommend product enhancements that improve system performance and user experience • Act as a technical resource with deep understanding of company products, data architecture, and APIs • Serve as an intermediate-level system administrator • Assist or lead internal and paid customer projects as the primary technical resource • Conduct thorough quality assurance reviews to ensure all LMS implementations meet defined specifications • Investigate, resolve, and/or escalate advanced technical support issues • Provide detailed guidance and support to customers in executing system modifications • Perform data and system audits to ensure accuracy, consistency, and proper data mapping • Maintain accurate records of all activities in Salesforce • Ensure customer tickets are closed within company Service Level Agreement (SLA)

Job Requirements

  • A Bachelor’s Degree in a related field. An Associate Degree and 3+ years of relatable experience may be substituted for a Bachelor’s Degree
  • 2+ years of experience consulting with end-users and sales to determine system configuration needs
  • Administrator experience with a Learning Management & Safety Management System is highly preferred
  • Familiarity with databases is a plus
  • Intermediate to advanced skill set in Microsoft Office, previous experience working with advanced Excel functions
  • High interest in technology and strong technical aptitude

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