Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. The Marketing team at TRM Labs is looking for a Global Communications Lead to shape and activate TRM’s global narrative through earned media that drive measurable revenue outcomes. You’ll own strategic positioning and bring it to life across priority markets — partnering closely with Sales, Product Marketing, and the executive team to convert visibility into pipeline influence. The impact you will have: - Define and operationalize TRM’s global narrative as our footprint and solution set expands — ensuring consistency and intentionality across regions and channels. - Build and execute a proactive global media strategy that builds on TRM’s reputation as the authoritative source for insights, data and expert commentary on topics that align to our core narratives. - Activate earned and owned channels beyond traditional media, including analysts and research firms, organic social, third-party events, and others to expand brand reach and impact. - Lead messaging development for executive communications and key company announcements, serving as the primary quarterback in high-stakes or fast-moving moments. - Scale our internal experts and thought leaders, training and elevating voices across the company and building repeatable frameworks that empower regional and functional teams to communicate with clarity and impact. What we’re looking for: - 8–12+ years of experience in strategic communications, including meaningful time in high-growth B2B SaaS, fintech, AI-native, or adjacent regulated industries. - Proven ownership of executive communications and tier-1 media relationships — not just supporting senior leaders, but directly shaping narrative and outcomes. - Experience designing and operationalizing global communications programs, with a clear POV on how to enable regional execution (via agencies, contractors, or direct management). - A strategic storyteller who synthesizes product vision, roadmap, market dynamics, competitive positioning, and customer proof into differentiated narratives that resonate with customers, talent, investors, and influencers. - Analytical and outcome-focused — establishes clear objectives with measurable metrics for success, identifies measurable success indicators, uses data to guide hypotheses and inform decisions. - AI-fluent and forward-thinking about how generative AI and LLMs reshape media, search, reputation, and brand authority — with a proactive experimentation mindset. - Comfortable operating with urgency and sound judgment in high-stakes sectors, including scenarios involving national security issues and active law enforcement investigations. About the Team: - Our core mission is to drive revenue growth by shaping market perception and activating demand through strategic storytelling across and visibility across earned and owned channels. - You will partner closely with Insights, Brand & Content, Demand Generation, Product Marketing, Regional Marketing, and the Executive Team. - Core collaboration overlap with ET; flexible hours with expectation of responsiveness to media inquiries Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy. Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Learn More: Company Values | Interviewing | FAQs

About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have This position is responsible for the design and delivery of best-in-class training and development for the Coupe Operations team to support steady state and growth strategies. This role will contribute to and overall influence organizational and individual performance by assessing needs, evaluating trends, and collaborating with business partners to create effective learning solutions and internal communications. Role will own the coordination and development of internal communication strategies that enhance the performance of Coupe Health, advance business objectives and reinforce company culture, mission and values. Your Responsibilities - Leads the design and delivery of development solutions using creative adult learning methods and approaches including hybrid and virtual training solutions. - Leads the development of multiple methods of learning solutions including classroom, virtual, e-learning, and on-the-job training methods. - Effectively builds and manages relationships within Coupe to ensure all communication strategies are achieved and all communications are consistent, well-executed and evaluated. - Influence and partner with Operations leadership to address the training needs of the Health Valet team. This will include monitoring trends such as Average Handle Time, Average Speed to Answer, Hold Time, to better assess evolving training needs to improve the overall performance and effectiveness of operations associates and retain new talent. - Develops and delivers internal change management related communications specific to product releases, operational changes, including legislative requirements, and developments. - Consults with key stakeholders on the development and design of training programs to ensure a best in class learning experience in operations. - Creates an environment in which people can find exciting and challenging work; provides opportunities for each employee in operations to develop to their full potential and to influence the way in which they relate to work, the organization, and the culture. - Ensures the effectiveness of products/processes and customer satisfaction through on-going observations and evaluations of current performance using appropriate assessment, evaluations, and problem-solving techniques. Required Skills and Experience - 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - 1 year team or project lead experience. - Demonstrated ability to think and plan strategically. - Demonstrated experience managing vendor relationships. - Demonstrated ability to build successful collaborative relationships. - Demonstrated initiative in identifying and assessing customer needs. - Demonstrated experience in problem-solving and analytical skills. - Strong organizational and communication skills (both verbal and written). - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and Experience - Bachelor’s degree in related field. - Knowledge of Confluence, SharePoint, and Teams. - Demonstrated ability to lead and manage projects. - Innovative mindset and willingness to Find a Better Way. - Prior experience with a Learning Management System (LMS). - Project Management certification. - Intermediate to advanced proficiency in PowerPoint and Excel. Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $79,100.00 - $104,800.00 - $130,500.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

• Develop and execute communications strategies in collaboration with senior team members • Produce strong first drafts across a range of formats: press releases, op-eds, media pitches, talking points, event proposals, and blogs • Conceptualize story ideas and angles that resonate with journalists and move in the current media environment • Support and manage media relations, building relationships with reporters across education and policy beats • Manage client engagements: run meetings, set agendas, track action items, and ensure timely execution • Conduct quick, accurate research to inform communications strategy and written deliverables • Operate with speed and precision across multiple client accounts simultaneously • Contribute to a team culture that values candid feedback, continuous learning, and shared accountability

• Develop and execute communications strategies in collaboration with senior team members • Produce strong first drafts across a range of formats: press releases, op-eds, media pitches, talking points, event proposals, and blogs • Conceptualize story ideas and angles that resonate with journalists and move in the current media environment • Support and manage media relations, building relationships with reporters across education and policy beats • Manage client engagements: run meetings, set agendas, track action items, and ensure timely execution • Conduct quick, accurate research to inform communications strategy and written deliverables • Operate with speed and precision across multiple client accounts simultaneously • Contribute to a team culture that values candid feedback, continuous learning, and shared accountability