Commonwealth of Massachusetts

Lead a statewide technology service support organization, develop and execute strategies for centralized services, and ensure continuous improvement of operations while managing a large team and maintaining service level agreements.

Location: Northampton United States Job Description: The Department of Mental Health (DMH) is seeking to fill the position of Office Support Specialist I in its Northampton Area Office. This is a wonderful opportunity for an applicant who is interested in providing clerical administrative support to several leadership staff in the Area Office. The selected candidate must be flexible and have the ability to prioritize tasks according to workflow and deadlines. Please Note: This position is full-time, 37.5 hours per week. Monday – Friday 9-5 with one potential remote work day per week. Days off are Saturday and Sunday. Duties and Responsibilities (these are a general summary and are not all inclusive): - Provide administrative support to designated staff. (including but not limited to; scheduling, time sheet, organization, PowerPoint creation, managing email, filing, managing one drive and SharePoint utilization). - Schedules and attends meetings. Record minutes of administrative meetings as needed. - Creates and maintains databases and spreadsheet files. Update assigned reports monthly or as needed. - Support data entry for contracted programs as assigned including entering admissions and discharges and communicating with provider. - Provide incident triage coverage at least one day per week. Duties include client look up, dissemination of incident, and death, and DPPC reports, and as well as data entry into the department's incident management system. - Ensure office activities are operational and in compliance with standards or guidelines. - Provide back up to the staff ordering Area Office supplies and doing inventory in Supply Room as needed. - Participate in the rotation of coverage for front desk reception as scheduled or as needed. - Coordinates unit or department programs and activities (e.g., trainings, seminars, teleconferences, employee recognition activities, recruitment and retention efforts). - Open and maintain consultation files, ensure paperwork/follow-up paperwork is received in a timely manner for review. - Support the Western Mass Continuing Care Inpatient unit as needed, including entering admission and discharge information and discharge readiness information, track legal status, take census meeting minutes and other related duties. - Act as Area Office and Training Department coordinator to ensure interpreter services. - Acts as liaison with local, state and federal agencies to exchange information and coordinate activities. - Responsible for screening phone calls. - Responsible for the organization and upkeep of detailed filing systems/file rooms. - Provide back up to the Service Authorization Department administrative assistant as needed. - Maintain professional and ethical standards by treating stakeholders with dignity and respect in all interactions. - Represent the Department of Mental Health in a positive, productive, and professional manner. - Perform other related job duties as required and necessary. Required Qualifications: - Knowledge of the principles and practices of office management. - Knowledge of the methods of general report writing. - Knowledge of the methods used in the preparation of charts, graphs, and tables; experience with using EXCEL and ACCESS programs. - Knowledge of the types and uses of general office equipment. - Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines, governing assigned unit activities. - Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate recommendations. - Ability to follow oral and written instructions. - Ability to assemble items of information in accordance with established procedures. - Ability to determine proper format and procedure for assembling items of information. - Ability to interact tactfully and professionally with others both in person and on the telephone. - Ability to establish rapport and maintain harmonious relationships with persons from varied ethnic, cultural, and/or economic backgrounds. - Ability to exercise sound judgment. - Ability to exercise discretion in handling confidential information. Preferred Qualifications: - Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff. - Demonstrate ability to multi-task. - Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff. - Team centered cooperative work philosophy, professional demeanor, and approach to work. - Given the population served, bilingual or multilingual fluency. DMH Mission Statement: The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Official Title: Office Support Specialist I Primary Location: United States-Massachusetts-Northampton-1 Prince Street Job: Administrative Services Agency: Department of Mental Health Schedule: Full-time Shift: Day Number of Openings: 1 Salary: 56,730.70 - 79,982.50 Yearly

Title: Application Development and Support Supervisor Location: Quincy United States Job Description: About the Role: The Executive Office of Health and Human Services (EOHHS) is seeking an experienced Application Development & Support Supervisor to lead the Medicaid Management Information System (MMIS) Provider Reimbursement and Claims Business Analysis team, service as the MMIS Reimbursement Business Analyst Team Supervisor. The individual selected for this position will support MassHealth’s Medicaid program, where MMIS serves as the central enterprise system supporting healthcare policy administration, provider reimbursement and payment processing claims across the Commonwealth of Massachusetts. The person hired for this position should possess strong business analysis, leadership, and enterprise systems experience supporting all phases of large-scale healthcare technology solutions, including, but not limited to: Business requirement gathering, analysis, design, development support, quality assurance testing, implementation, and production release management. The selected candidate will work closely with and report directly to the MMIS Application Manager while collaborating with boarder EOHHS business and IT teams, vendors, contractors, and MassHealth stakeholders. MassHealth is looking for a well-organized, results-driven candidate who possesses strong leadership qualities and the ability to manage complex business and operational initiatives. The primary work location for this role will be at 1 Enterprise Drive, Quincy MA 02171. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Responsibilities: - Manage and oversee the daily operation of MMIS Provider Reimbursement and Claims sub-systems. - Set goals and objectives for the individuals and team(s). - Evaluate and resolve daily operational, policy and/or business issues. - Supervise staff and contractors to ensure the program timelines and deliverables are met. - Prioritize tasks, identify resources, assign projects, and ensure delivery. - Provide strategic, political, technical, and operational advice to the MMIS Applications Manager. - Establish and maintain ongoing contacts with key MassHealth program business management, MMIS constituencies including the user EOHHS program user community, IT management staff and advocate groups, software development teams that will share information and work collaboratively; and serve as the escalation point for resolving problems. - Contribute to the MMIS program review /subsystem processes; identify best practices and opportunities for improvement; oversee implementation of policy changes and determine their effectiveness. - Ensure the Business Analysis team develops and maintains all required documentation for new and existing applications in accordance with project management and organizational standards. - Lead meetings with business users and stakeholders to analyze, document and validate business requirements. - Support Quality Assurance (QA) activities including functional, regression, user acceptance, and accessibility compliance testing, including Americans with Disabilities Act (ADA) requirements. - Facilitate the completion of the business analysis phase throughout the project lifecycle and participate in implementation planning, release coordination, and product deployment activities under the direction of the MMIS Application Manager and MMIS Director. - Work with the Application Manager/MMIS Director to advise and participate in all project phases on special projects. - Research existing application inventory for recommendations on like systems. - Facilitate group joint application design (JAD) sessions to obtain business requirements and create use cases. - Gather detailed business and technical requirements and participate in the definition of business rules and data standards. - Prepare gap analysis and process flow diagrams. - Participate in defining best approaches and priorities to meet the needs of the business. - Perform research and create deliverables as required by assigned Application Manager/MMIS Director. - Develop and implement test plans. - Participate in PMO phase gate review sessions. - Provide clear and realistic timeline estimates to all stakeholders. - Assist in prioritizing requirements. - Support the development of end-user training materials and end-user documentation. - Provide guidance to business on scope and iterative development processes. - Utilize existing tools and processes to schedule reviews and code drops. - Prioritize work among multiple projects, within and across teams. - Provide on-going operational support as needed. Preferred Qualifications: - 5+ years of experience in business analysis. - Expert knowledge of systems and business analysis/design concepts. - Knowledge of the Unified Process and/or Agile process. - Must be self-motivated, well organized and have strong innovation and facilitation skills. - Proven oral and written communication skills. - Proficient in English grammar, usage, mechanics, and composition. - Ability to effectively use MS Office tools including Visio, Project, Word, Excel, MS Access, and PowerPoint. - A thorough understanding of relational databases and data models. - Diagnostic and problem-solving skills. - Experience with Jira and Confluence preferred. - Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies. - Demonstrated ability to work independently, as well as within project teams, providing relevant system analysis services. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate’s degree in a related field may substitute for one (1) year of the required experience. II. A Bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience. III. A Master’s degree or higher in a related field may substitute for the required experience. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Primary Location: United States-Massachusetts-Quincy - 1 Enterprise Dr Agency: Exec Office Of Health and Human Services Schedule: Full-time Shift: Day Number of Openings: 1 Salary: 106,638.48 - 156,601.90 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Sandra Semedo (Sandra.C. Semedo@mass.gov) - 6173524250 Bargaining Unit: 06-NAGE - Professional Admin. Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes

Title: Salesforce Developer - (260003ZL) Location: Boston United States Job Description: The Executive Office of Housing and Livable Communities (EOHLC) is seeking two (2) Salesforce Developer positions in the Deputy Secretary’s Office/Information Technology! AGENCY MISSION: The Executive Office of Housing and Livable Communities (EOHLC) is responsible for building more homes and lowering housing costs across the Commonwealth through partnerships with municipalities, housing authorities, and community stakeholders. OVERVIEW: The Salesforce Developer supports Executive Office of Housing and Livable Communities (EOHLC) Salesforce platform operations, support and maintenance activities, application enhancements, integrations, release management, and ongoing platform improvement initiatives. The incumbent is responsible for designing, developing, supporting, and maintaining scalable Salesforce solutions while working closely with internal technical teams and business stakeholders. DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE): 1. Design, develop, support, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, Flows, OmniStudio, OmniScripts, and Salesforce configuration capabilities. 2. Support day-to-day Salesforce platform operations, troubleshooting, incident resolution, bug fixes, and enhancement requests. 3. Develop and maintain integrations between Salesforce, Snowflake, and other enterprise applications using REST/SOAP APIs, middleware platforms, and ETL tools. 4. Participate in application support, root cause analysis, system monitoring, and performance optimization activities. 5. Collaborate with technical teams and business stakeholders to gather requirements and implement scalable and maintainable Salesforce solutions. 6. Support CI/CD processes, metadata deployments, sandbox management, and release activities using Copado and version control tools. 7. Develop and maintain automation solutions including Flows, validation rules, approval processes, and configurable business logic. 8. Ensure adherence to development standards, security best practices, release procedures, and code quality expectations. 9. Assist with data management activities including data imports, exports, data quality validation, and troubleshooting data-related issues. 10. Support Salesforce security administration activities including profiles, permission sets, sharing rules, and role hierarchy updates. 11. Participate in technical design discussions, code reviews, testing activities, and deployment validation efforts. 12. Create and maintain technical documentation including deployment notes, support procedures, configuration documentation, and integration specifications. 13. Stay current with Salesforce platform updates, new features, and development best practices to support continuous platform improvement initiatives. 14. Work collaboratively with project managers, analysts, developers, and business users to support successful project delivery and operational stability. 15. Other duties as assigned. PREFERRED QUALIFICATIONS: 1. Minimum 5+ years of hands-on Salesforce development experience. 2. Strong experience with Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, Flows, OmniStudio, and Salesforce automation tools. 3. Experience developing and supporting integrations using REST/SOAP APIs, middleware platforms, or ETL tools. 4. Experience supporting enterprise Salesforce applications in a production support and maintenance environment. 5. Familiarity with Copado, CI/CD pipelines, version control, and deployment management processes. 6. Strong understanding of Salesforce security model, sharing rules, profiles, permission sets, and data architecture. 7. Experience troubleshooting complex application, integration, and data-related issues. 8. Strong analytical, problem-solving, and communication skills. 9. Ability to manage multiple priorities and work effectively in a collaborative team environment. 10. Salesforce certifications such as Platform Developer I/II or Administrator certifications preferred. 11. Exceptional attention to detail and organizational skills. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed. Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate’s degree in a related field may substitute for one (1) year of the required experience. II. A Bachelor’s degree or higher in a related field may substitute for the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Application Developer II Primary Location : United States-Massachusetts-Boston-100 Cambridge Street Job : Information Systems and Technology Agency : Exec Office of Housing and Livable Communities Schedule : Full-time Shift : Day Number of Openings : 2 Salary : 82,752.02 - 123,455.02 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jessica Molina - 8572480160 Bargaining Unit: 06-NAGE - Professional Admin. Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes

Title: GRANTS PROGRAM MANAGER | Grants Unit - (260004CN) Location: Boston United States Job Description: EXECUTIVE BUREAU GRANTS UNIT (Boston Office) Attorney General Andrea Joy Campbell is looking for a highly motivated individual to serve as a Program Manager in the Grants Unit of the Executive Bureau. The Grants Unit administers competitive grant programs statewide that are funded, in part, by the AGO’s enforcement work. These programs return millions of dollars to local communities each year to support a wide range of initiatives, including maternal health, summer youth employment opportunities, and eviction record sealing. The Grants Unit also applies for and manages federal funding, which helps expand the AGO’s work. Primary Duties: The Grants Program Manager will assist the Grants Unit Director with the management of multiple grant programs that support the strategic priorities of the AGO. Duties will include facilitating the initial request for grant proposals; reviewing grant application materials; updating program guidelines; contracting with grantees; reviewing programmatic and fiscal reports; ensuring timely and accurate disbursal of grant funds; providing technical assistance to grantees; ensuring successful grantee program completion; preparing evaluation reports; and other tasks as assigned by the Director. Occasional travel to grantee sites in Massachusetts may be required. Position will assist with the administration of federal grants on an as-needed basis. Position Type: Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office. Salary: $77,367 Qualifications Position Requirements: · A minimum of four years of experience in public sector/non-profit initiatives, program development, and/or grants management. · Demonstrated commitment to public service. · Ability to manage a portfolio of multiple programs independently. · Financial competence in program budget oversight and payments coordination. · Ability to oversee grantee reporting and coordinate grantee site visits. · Experience synthesizing data and preparing program reports. · Excellent organizational and analytical skills. · Effective verbal and written communication skills. · Practical experience using database or project management software. · Ability to effectively engage with external parties and provide technical assistance to grantees. · Demonstrated ability to work independently and in team environments. · A self-motivated, detail-oriented, and highly organized work style. · Prior experience with federal grant programs, preferred. The successful candidate will be able to demonstrate a connection to the people and communities we serve, and a commitment to supporting a respectful and inclusive work environment. The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions. Official Title: Grants Manager Primary Location : United States-Massachusetts-Boston-1 Ashburton Place Job : Unclassified Agency : Office of the Attorney General Schedule : Full-time Shift : Day Number of Openings : 1 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Non- Executive Branch Agency - 0000000000

Manager of State Housing Programs Location: Boston United States Job Description: Executive Office of Housing and Livable Communities (EOHLC) is seeking a Manager of State Housing Programs in the Division of Housing Development! AGENCY MISSION: The Executive Office of Housing and Livable Communities (EOHLC) is responsible for building more homes and lowering housing costs across the Commonwealth through partnerships with municipalities, housing authorities, and community stakeholders OVERVIEW OF ROLE: The Manager of State Housing Programs oversees all aspects of the bond-funded Transit Oriented Development (TOD) program and the Climate Resilient Housing (CRH) program, including oversight of the contractor to EOHLC, Mass Housing Partnership (MHP), and the full range of program administration activities. This role also oversees all aspects of the bond-funded Housing Stabilization Fund (HSF) program, including application reviews, preparation of award letters, vendor set-ups, and contracting; participation in loan closings; tracking of commitments and expenditures. The Manager serves as the lead staff member on project closing calls, as requested, and supervises closing staff. They also support the close-out of the American Rescue Plan Act (ARPA), including approval of requisitions and maintenance of final tracking systems. In addition, the Manager coordinates with other division managers to implement housing initiatives across the Division and addresses programmatic gaps as needed. DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE): - Participate in regularly scheduled rental and ownership competitions by overseeing the review work done by supporting staff - Directly review applications as needed. - Coordinate with reviews being overseen by other division managers. - Prepare funding recommendations, in coordination with other managers, for the Division Undersecretary. - Oversee work of reporting staff on numerous loan closings per year and participate directly as a staff lead on certain calls - Ensure that reporting staff are correctly following all steps in the loan closing process. - Ensure that staff are following set-ups for vendor codes and accurate and timely contract preparation and execution. - Ensure that staff participate, as directed, on loan closing calls with developers, counsel, and other lenders. - Participate directly in such calls as needed. - Coordinate on loan closing issues as needed with MassDocs counsel and loan staff at quasi-public agencies. - Oversee work of reporting staff on compliance monitoring. - Participate in quarterly meetings and/or quarterly written reviews prepared by Division's outside contractors for compliance. - Ensure that proper follow-up occurs if contractors identify project issues. - Inform Deputy Director and Undersecretary of important monitoring issues. - Track all commitments and expenditures of programs assigned to this position - Oversee (and directly participate in) weekly updates to commitment/expenditure spreadsheets for various assigned bond programs; and as directed, various American Rescue Plan Act of 2021(ARPA) programs. - Participate in regular commitment/expenditure update meetings with Deputy Director and/or Undersecretary. - Coordinate with other managers on any disclosures related to co-funded projects. - Coordinate internally and with quasis, Massachusetts Housing Partnership (MHP) and MassHousing, on certain programs. - Oversee and ensure that the HSF/Preservation/ Climate Resilience/TOD funds are properly invoiced by MHP. - Ensure that EOHLC wires funds accurately and on time to the various escrow accounts at MHP. - Assist the Deputy Director and/or Undersecretary in collecting and reviewing MHP and MassHousing's mandatory regular reports on several ARPA programs, including ARPA-1 Rental and ARPA Commonwealth Builders. 6.Participate in project work-outs, refinancings, and/or sales, as requested, by Deputy Director and Undersecretary: - Coordinate the review of documentation submitted by sponsor. - Directly perform the reviews. - Coordinate with other public lenders and MassDocs counsel. - Prepare recommendations to Deputy Director and/or Undersecretary on actions requested by project owners. PREFERRED QUALIFICATIONS: - Outstanding communication skills - Outstanding interpersonal skills - Knowledge of community development and housing programs - Knowledge of municipal government and legislative process at state level - Knowledge of fundamental real estate financing principles - Ability to supervise and motivate staff - Experience in real estate and/or community development - Experience in municipal and/or state government - Travel across the state will be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state. - Demonstrated proficiency using Microsoft Word, Excel and PowerPoint. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed. Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Official Title: Program Manager VI Primary Location: United States-Massachusetts-Boston-100 Cambridge Street Job: Administrative Services Agency: Exec Office of Housing and Livable Communities Schedule: Full-time Shift: Day Salary: 92,644.84 - 142,610.92 Yearly Bargaining Unit: M99-Managers (EXE) Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes

Title: Tax Auditor I, Multistate Location: DOR Satellite United States Description This position is a Multistate position with the Department of Revenue and is NOT in Massachusetts. Candidates must reside outside of Massachusetts. We desire to hire a sales and use tax auditor to enhance our audit coverage in the Miami and surrounding areas. The position is a permanent teleworker position and the successful candidate must reside in Miami or its metropolitan area. Agency Overview: The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent. Tax Division Overview: The Tax Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Division audits the filed tax returns of businesses and individuals. Tax Division audits include (but are not limited to) returns for corporate excise, sales/use tax, meals tax, rooms occupancy, personal income and special fuels tax. Description: The Multistate Audit Bureau conducts audits of large corporations doing business in Massachusetts with headquarters outside of Massachusetts. Multistate conducts principally corporate excise and sales/use audits and has two physical offices and multiple teleworker locations throughout the continental United States. Duties: - The Multistate tax auditor is responsible for planning, administering, and conducting audits of national and multinational taxpayers at their corporate headquarters. Audits are conducted throughout the continental US so overnight travel is required. - Analyzing and interpreting financial records of taxpayers to ascertain business functions and their relationship to the business’s tax reporting procedures. - Interpreting and applying the State’s rules of law and Department practice to various business situations, by utilizing generally accepted auditing principles and procedures. - Presents and explains the results of audit findings to taxpayers and their representatives. Prepares clear and concise work papers to document audit findings. - Presents the agency's position during the conduct of formal or informal hearings when taxpayers contest the results of audits. - Maintains strict adherence to the departmental laws and regulations pertaining to confidentiality of all tax information obtained from records, files, tax returns, and departmental investigations. Preferred Qualifications: - Prior accounting/auditing experience is desired. - Prefer a candidate with background in Sales and Use Tax with some knowledge of statistical sampling methods. - Candidates that have familiarity with Federal tax laws and/or sales and use tax concepts are preferred for the position. - All applicants must have excellent oral and written communication skills and must be computer literate and experienced with Microsoft Word and Excel. - The ability to independently conduct field audits at off-site locations is essential. - Most positions will involve some overnight travel up to 30% to conduct tax audits throughout the United States. - Travel requirements during training periods may be more extensive and candidates must be able to comply. - Applicants hired in a teleworker position will be expected to work from home in a secured area other than during field audit activity. An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Tax Auditor I, Multistate Primary Location : United States-Florida-DOR Satellite - Miami FL Job : Accounting and Finance Agency : Department of Revenue Schedule : Full-time Shift : Day Number of Openings : 1 Salary : 93,807.05 - 120,488.42 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Gabriella Knight - 8572861554 Bargaining Unit: 000-Unclassified Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes

Provide legal support to supervision and examination teams, lead regulatory enforcement matters from investigation to resolution, and offer strategic legal advice on complex regulatory issues while ensuring compliance with laws and regulations.

Title: Trial Attorney - CAFL Hyannis Location: Hyannis MA United States Work Type: Remote Job Description: The Committee for Public Counsel Services (CPCS), the public defender agency for Massachusetts, is seeking an attorney to work in the Children and Family Law Division (CAFL) Cape and Island Trial Office, located in Hyannis. CAFL provides legal representation to children and indigent parents in family regulation matters, including care and protection (C&P) proceedings, children requiring assistance (CRA) cases, actions to terminate parental rights, guardianship-of-a-minor cases, and any other child custody proceeding where the Department of Children and Families (DCF) is a party or where the court is considering granting custody to DCF. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values Courage • Accountability • Respect • Excellence DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community. AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics. OFFICE OVERVIEW The CAFL Cape and Island Trial Office provides public defense in family regulation matters and is located in Hyannis, Massachusetts. The Cape and Island Trial Office has a strong culture of teamwork and strongly believes in community engagement and partnership to assist clients as they navigate the family regulation system. Situated on iconic coastal Cape Cod in the town of Hyannis, Massachusetts, the area is a popular summertime destination. It's the site of quaint villages, seafood shacks, lighthouses, ponds and bays, and ocean beaches. In the town of Hyannis, the John F. Kennedy Museum is the first stop on the Kennedy Legacy Trail through downtown, where ferries depart to the resort islands of Martha's Vineyard and Nantucket. POSITION OVERVIEW CAFL's legal advocacy plays a critical role in cases that affect families. For a parent involved in a C&P case, having a skilled CAFL lawyer may mean the difference between the family's reunification and the termination of parental rights - the "death penalty of family law." For a teenager who is the subject of a truancy CRA case, CAFL's advocacy may secure the special education services that enable the client to succeed in school and avoid being placed in a foster home. For siblings looking for stability after the court has freed them for adoption, a CAFL attorney will fight to ensure that they are provided a permanent home - one that allows them to stay together. New Trial Attorneys in the CAFL Offices begin their CPCS career with a nationally recognized, comprehensive, skills-based training course to ensure they are ready to represent their clients to their full capabilities. Continuing legal education programs for new and experienced Trial Attorneys are held periodically to ensure that our Trial Attorneys are up to date on the law and have the skills necessary to provide zealous representation to their clients. MINIMUM ENTRANCE REQUIREMENTS - A Trial Attorney must be committed to serving a culturally diverse, low income population and must be eligible to practice law in Massachusetts, either as a member of the Massachusetts bar, or as an attorney licensed in another jurisdiction who is covered by Supreme Judicial Court Rule 3:04; - All Trial Attorney positions require travel; access to reliable transportation throughout the state is necessary; and, - Access to home internet access sufficient to work remotely. QUALIFICATIONS/SKILLS - Foreign language skills are desirable; - Trial experience in termination of parental rights cases as counsel for a parent and/or as counsel for a child or children is preferred; - A demonstrated commitment to the principle of zealous advocacy in the representation of indigent persons in family regulation cases; - Strong interpersonal and analytical skills; - Ability to work in a community and defense-oriented capacity, both independently and collaboratively. RESPONSIBILITIES The duties of the Trial Attorney include: - Interviewing adult clients; - Visiting and interviewing child clients; - Conducting legal research and writing; - Conducting pre-72 hour hearing investigation including reviewing pleadings and exhibits, locating and interviewing witnesses, preparing witnesses, gathering facts from the DCF social worker and other collateral providers, consulting with other parties' counsel regarding their position, collecting and reviewing documentary evidence, identifying objections to testimonial and documentary evidence, and drafting appropriate motions; - Obtaining the entire DCF file, reviewing DCF action plans, proposing plan changes, advising client on whether to sign, meeting with court investigator, preparing client to meet with court investigator, and preparing motions to strike inadmissible evidence contained in the court investigator report; - Preparing necessary motions regarding outstanding discovery, identifying matters requiring further hearing (e.g., services, DCF reasonable efforts, visitation), preparing pre-trial memo, and developing trial strategy with client; - Preparing for Foster Care Reviews; - Reviewing DCF's permanency plans and filing objections, if necessary; - Investigating and representing client's position in extraordinary medical treatment hearings; - Filing motions challenging DCF decisions; - Conducting care and protection trials and termination of parental rights trials; - Representing clients in interlocutory proceedings; - Working with the legal team, including social workers and paralegals; - Conducting post-judgment representation; and, - Other duties as assigned.

Title: Interpreter for the Deaf Location: Boston United States Job Description: Interpreter for the Deaf - (260001PY) The Department of Mental Health (DMH) is seeking qualified candidates to join DMH as full-time staff Interpreter for the Deaf and Hard of Hearing. The Interpreter provides proficient (complex and specialized) ASL (American Sign Language)/English interpreting, both on-site and remote, for Deaf supervisory staff in the DMH Central Office and/or an Area/Site Office. Works predominantly in mental health settings including at site offices, facilities with in-patient units, community programs and with other mental health providers. The Interpreter helps with scheduling and coordinating the work of freelance hearing and Deaf interpreters as needed. Supervises interpreting interns. Provides education/training to staff in the use of interpreter services and to freelance interpreters on the needs of DMH. Translates documents as required. Duties and Responsibilities (these duties are a general summary and not all inclusive): - Directly provide both in-person and remote ASL/English interpreting/transliteration services to Deaf/hard of hearing supervisory staff in their interactions with other agency staff, supervisors, clients/consumers, service providers, colleagues, community members and other stakeholders as instructed. - Translate from ASL to written English and written English to ASL as required. - Maintain professionalism and professional standards as delineated in the Code of Professional Conduct of the Registry of Interpreters for the Deaf. - Confer with fellow interpreters when working as a team, holding joint responsibility for the message. - Skillfully resolve cultural/communication challenges that involve interpreting services in the context of a combined hearing/Deaf environment. - Strive to obtain and review materials prior to providing interpreting services. - Actively engage in reflective practice with colleagues to ensure best practices in ethical, linguistic, and cultural competencies. - Stay current on Deaf/hard of hearing topics and technology. - Share acquired skills and knowledge with other staff/contracted interpreters and Deaf staff locally, regionally and at the Statewide Deaf Services meetings. - Provide training and consultation for DMH staff on the role and appropriate use of interpreters. - Interpret DMH staff and public announcements, such as those by the Commissioner, when requested and if scheduling permits. - Interpret at DMH special events when requested and if scheduling permits, as instructed by the Language Access Coordinator. - Work closely with Deaf supervisory staff to: - Ensure the MS Outlook calendar is up to date - Schedule appropriate blocks of time for interpreting services following staff requirements and team availability - Identify scheduling conflicts and help meet short notice/last minute requests - Coordinate plans for complex communication situations such as large meetings, situations with multiple interpreters and languages, training/education events, and so forth. - Under the direction of the Language Access Coordinator, provide assigned interns with opportunities to observe and practice interpreter skills in the mental health setting; and help train new interpreters in the needs and demands of DMH/Case Management settings. Required Qualifications: - Knowledge of both formal and informal registers of English, American Sign Language, and other signed communication (PSE, Contact Sign, etc.) - Knowledge of Deaf culture and the Deaf community. - Ability to perform simultaneous and consecutive interpretation. - Ability to work in a team setting and independently. - Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds and deal tactfully with others. - Experience in the use of technology required for the job, including technology critical for remote work (e.g., Zoom, Outlook Calendar, Teams, etc.). - Excellent written, oral, and digital communication skills. - Flexibility and willingness to work with an ever-changing schedule. - Minimum of a High School Diploma or the equivalent. - Certification by the national Registry of Interpreters for the Deaf or other interpreter certification judged equivalent by MCDHH OR proof of successful screening through MCDHH. - Strong understanding of the Code of Professional Conduct established by the national Registry of Interpreters for the Deaf, Inc. - At least two years of full-time, or equivalent part-time, professional experience providing interpretation and/or transliteration services for the Deaf and Hard of Hearing population. - Ability to travel for work-related assignments and/or reliable access to transportation. - Available to work 37.5 hours per week. Preferred Qualifications: - Bilingual or multilingual fluency in languages other than ASL and English. - Familiarity with Mental Health conditions/experience working in Behavioral Health settings. - Knowledge of specialized vocabularies (technical, medical, scientific, and so on) in both English and American Sign Language. - Bachelor’s Degree from an Interpreter Training Program. - Advanced certification or successful completion of training in the Mental Health interpreting specialty area. - Proficient usage of Microsoft Office products including Excel and Outlook and other software programs. Please note: compensation will be determined based on education, experience, and certifications not to exceed the maximum hourly salary. The Interpreter must maintain certification/licensure throughout the period of employment. DMH Mission Statement: The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: At least two years of full-time, or equivalent part-time, professional experience providing interpretation and/or transliteration services for the Deaf and Hard of Hearing population after successful completion of the Massachusetts Commission for the Deaf and Hard of Hearing Screening. Substitutions: None Licenses: - Certification by the National Registry of Interpreters for the Deaf, Inc. or other interpreter certification judged equivalent by the Massachusetts Commission for the Deaf and Hard of Hearing is required. - Based on assignment, advanced certification or successful completion of training in a specialty area appropriate to that assignment is required. - Successful completion of the Massachusetts Commission for the Deaf and Hard of Hearing Screening is required. - Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Interp,Deaf Hard of Hearing II Primary Location : United States-Massachusetts-Boston-25 Staniford Street Job : Community and Social Services Agency : Department of Mental Health Schedule : Full-time Shift : Day Number of Openings : 1 Salary : 94,146.26 - 128,438.44 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: William Herbert/William.L.Herbert3@mass.gov - 6173081080 Bargaining Unit: 08-SEIU - Local 509 - Social/Rehabilitation Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes