Coupe Health

Role Description We are now hiring 10 Health Valets to support Coupe Health's members in our call center on five different shifts: - 8:00 am - 4:30 pm CST - 8:30 am - 5:00 pm CST - 9:30 am - 6:00 pm CST - 10:30 am - 7:00 pm CST - 11:30 am - 8:00 pm CST This position will be a fully remote, work-from-home position. You are required to have an Internet Service Provider (ISP) that has a high-speed internet land-based connection. To ensure stable performance, the connection must be hard-wired from the router to the company-provided equipment. This role is responsible for consulting and supporting our Coupe Health members. Their focus is on helping members navigate their care through: - Understanding their benefits - Partnering to find the highest quality of care - Ensuring that Coupe Health members are educated and equipped to make the best decision for their wellbeing Health Valets will create and foster relationships with members, providers, and other stakeholders to resolve any issues that impact members. Responsibilities - Consult with Coupe Health members as they navigate their care, including education on their benefit plan and following up regularly on health status. - Partner with internal/external stakeholders, providers, and other carriers to ensure we meet the needs of our members. - Identify member issues, recognize patterns, and work in a matrixed environment to drive for solutions and process improvements. - Maintain agility when navigating through multiple applications while supporting other team members. - Manage relationships with both satisfied and dissatisfied members by modeling empathy and proactive member support. - Monitor and respond to member inbound calls and emails in accordance with expectations of turnaround time for support resolution. - Help identify training opportunities or trends and report findings to leadership. - Maintain a strict standard of confidentiality to ensure that protected health information of our members is secure. Qualifications - 2+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Ability to work independently and problem solve without all the facts. - Strong time management and prioritization skills. - Strong listening and communication skills, including both verbal and written. - Ability to remain calm in challenging situations. - Computer literacy and typing skills. - Ability to learn new processes, technology, and concepts quickly. - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and Experience - Bachelor’s degree. - Prior insurance or healthcare experience. - Call center experience. - Customer service experience. Compensation and Benefits $23.81 - $29.76 - $35.71 Hourly. Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Role Description We are now hiring two bilingual Health Valets to support Coupe Health's members in our call center. We provide paid training to set you up for success in this role! This position will be a fully remote, work-from-home position. - Consult with Coupe Health members as they navigate their care, including education on their benefit plan. - Partner to find quality care for their personalized health situation. - Follow up regularly on health status and provide any other support needed. - Identify member issues, recognize patterns, and work in a matrixed environment to drive for solutions and process improvements. - Maintain agility when navigating through multiple applications while supporting other team members. - Manage relationships with both satisfied and dissatisfied members by modeling empathy, knowledge, and proactive support. - Monitor and respond to member inbound calls and emails, in accordance with expectations of turnaround time for support resolution. - Help identify training opportunities or trends, and report findings to leadership. - Maintain a strict standard of confidentiality to ensure that protected health information of our members is secure. Qualifications - 2+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Ability to work independently and problem solve without all the facts. - Strong time management and prioritization skills. - Strong listening and communication skills, including both verbal and written. - Ability to remain calm in challenging situations. - Computer literacy and typing skills. - Ability to learn new processes, technology, new concepts quickly. - Fluent in Spanish (other bilingual skills will be considered). - High School diploma (or equivalency) and legal authorization to work in the U.S. Requirements - Bachelor’s degree (preferred). - Prior insurance or healthcare experience (preferred). - Call center experience (preferred). - Customer service experience (preferred). Benefits - $23.81 - $29.76 - $35.71 Hourly. - Comprehensive benefits package which may include: - Medical, dental, and vision insurance. - Life insurance. - 401k. - Paid Time Off (PTO). - Volunteer Paid Time Off (VPTO). - And more. Company Description Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team.

Role Description The Director of Marketing is responsible for building, evolving, and establishing Coupe Health’s brand and product marketing, communications, and member engagement strategies. You will work closely with a variety of business partners within and outside of Marketing, including the Coupe Leadership team, to define, develop, and implement competitive go-to-market strategies. - Builds and develops strong working relationships with internal partners across Sales/Account Management, Product/Tech, Analytics, Operations, Marketing Shared Services; translates business strategy and objectives into Marketing and Engagement strategy. - Oversees relationship and strategy with external agency partners and ensures commitments are delivered as planned and in a compelling manner. - Establishes and reinforces compelling and differentiated positioning of the Coupe Health brand, product, and experience; socializes positioning across organization to ensure consistency across channels and associates. - Leads marketing strategic planning, execution, and measurement initiatives as they relate to awareness, consideration, and acquisition/conversion goals. - Leads team to build and implement B2B and B2C strategies via omni-channel campaigns to drive education, consideration, conversion, and renewal. - Measures marketing performance, leveraging data to optimize plans, extend insights for cross-functional partner (Sales, Account Management, Tech/Product) activation, and innovate around growth and engagement. - Socializes campaign analysis, impact, and insights; builds and ensures closed-loop feedback of results to Sales leadership to inform continuous improvement of cross-functional engagement strategies. - Advances capabilities and integrates data across primary, secondary and observational research sources to identify and size opportunities for enhancing customer and member consideration, acquisition, satisfaction, and renewal. - Utilizes a data-driven approach – leveraging demographic, preference, behavioral information and more – to design, develop, and execute member communication and engagement strategies. - Advances capabilities and manages channel orchestration (via tools like Salesforce Marketing Cloud) to achieve a coordinated, simple, personalized, and member-friendly experience – from education to easily utilizing their health plan. - Leads and governs all member-facing materials with respect to legal, regulatory, and brand standards, ensuring consistent and best-in-class development and execution. - Responsible for marketing budget and its priorities as aligned upon by P&L and Marketing leadership. - Develops team including interviewing, hiring, and managing associates, following required EEO and Affirmative Action guidelines. - Conducts performance evaluations, and ensures associates receive timely feedback, guidance, training, and career development. Qualifications - 7+ years of related professional experience, with 3+ years of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Proven people leader abilities, namely in building and developing strong talent. - Strong strategic thinking and business acumen with the ability to align strategies and recommendations with business objectives. - Executive communication skills, synthesizing information to clearly communicate key learnings, actionable strategies, and recommendations of new opportunities to senior leadership. - Expert knowledge in the areas of B2B and B2C marketing strategy, digital and traditional advertising, sales enablement, and customer engagement and experience. - Passion for learning and implementing new, innovative marketing and engagement capabilities and for leveraging market and customer data to transform go-to-market strategies and better meet business goals. - Excellent collaboration and relationship management skills, with an ability to influence results, garner support and tactfully manage complex relationships within and across the organization. - High school diploma (or equivalency) and legal authorization to work in the U.S. Requirements - Accepting this director level position requires signing an Agreement Regarding Non-Disclosure of Confidential Information and Non-Competition as a condition of employment. Preferred Skills and Experience - Bachelor’s/MBA in marketing is highly preferred. - Previous experience in marketing and communications within healthcare delivery or for healthcare services. Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits - $135,500.00 - $182,900.00 - $230,300.00 Annual - Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. - We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Role Description As Manager of Strategic Partnership Operations, you will play a pivotal role in overseeing the implementation, management, and ongoing optimization of Coupe Health’s distribution partnerships. You will work in partnership with the Director of Strategic Accounts & Partnerships and Manager of Client Operations Execution, accountable for operational excellence—ensuring seamless execution, steady-state management, and continuous improvement of partner processes and product enhancements. You will lead a team dedicated to delivering effective partner onboarding, operational support, and execution of strategic initiatives that drive value and reliability across our distribution ecosystem. - Oversees implementation and onboarding of health plans, TPAs, and national consulting partners - Manage ongoing operational relationships with distribution partners through steady-state operations - Serve as the primary operational escalation point for partner challenges and engagement optimization - Leads and develops a team focused on operational excellence and partner support - Sets clear operational goals and holds the team accountable for delivery - Champion a culture of continuous improvement, innovation, and customer-centricity - Identifies and implements enhancements to partner processes and product offerings - Collaborates cross-functionally to execute operational improvements and product launches - Analyzes operational performance data and partner feedback to inform continuous improvement initiatives - Develop and deliver operational playbooks to help distribution partners onboard and adopt enhancements effectively - Ensures partners have operational tools, resources, and messaging to support engagement and execution - Leads partner enablement activities aligned to operational best practices - Supports operational execution of partner-led sales opportunities in alignment with Sales teams - Coordinates with Customer Service on partner-related operational support, inquiries, and escalations - Monitors service levels and satisfaction metrics to proactively address operational issues and improve partner experience - Develop scalable operational processes and standards for partner onboarding, engagement, and performance tracking - Accountable for KPI reporting on partnership health, operational efficiency, and business impact - Ensure compliance with contractual, regulatory, and operational requirements Qualifications - 5+ years of related professional experience, with 1 year of management experience - Experience in operational management, strategic account management or channel management within the health plan or employee benefits space - Deep understanding of the health plan ecosystem, including TPAs and national brokers or consultants - Experience with partner enablement, including operational training, sales support, and customer service coordination - Demonstrated coaching and mentoring capability - Experience collaborating cross-functionally with Sales, Marketing, Product, and Operations - Strong written and verbal communication skills, including executive-level presentations - Experience with negotiations and contracting - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and experience - Experience in the alternative health plan space - CRM experience, preferably SalesForce - Experience designing and delivering operational training programs for partner onboarding - Experience creating external-facing operational reports and dashboards Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $117,800.00 - $159,000.00 - $200,200.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Role Description In this position, you will be responsible for managing the service operations of the Coupe Health Valet team and will be accountable for ensuring the efficient delivery of quality service that meets the needs of members, partner health plans (Blue Partner Plans, TPAs, etc.), providers, clients & brokers. - Manages the implementation of the service operational strategies to provide superior, cost-effective service delivery. - Participates in the development and leads the implementation and monitoring of performance metrics to ensure that performance guarantees, corporate measures and regulatory requirements are met. - Assesses and determines allocation of resources to ensure appropriate staffing levels for assigned service area and collaborates with other service directors to ensure appropriate staffing for the entire service center. - Collaborates with account management groups in developing and maintaining customer relationships. - Leads initiatives in collaboration with other departments to identify and implement technology and process improvements to support efficiency and accuracy. - Serves as a business representative on organizational initiatives to represent the member perspective and ensure operational ability to serve customers. - Coaches and develops staff to ensure achievement of performance goals – both individually and across the call center. Qualifications - 7+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - 3+ years of staff, team lead or project lead experience. - Demonstrated ability to build and maintain relationships with accounts and internal staff. - Experience working in a client service environment and working with relevant technology. - Demonstrated ability to think strategically and execute strategic plans. - Strong coaching and employee development knowledge and skills. - Ability to develop strategic working relationships and influence others. - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and Experience - Previous work experience in service industry, healthcare or insurance preferred. Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $102,400.00 - $138,300.00 - $174,200.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Role Description As the Manager of Coupe Portfolio Execution, you will play a pivotal role in defining, leading, and executing strategic programs aligned with the organization's objectives. You will provide direction, oversight, and coordination to ensure the successful completion of complex, cross-functional initiatives. This is a crucial role responsible for translating high-level strategic objectives into executable programs, ensuring the alignment of projects with organizational goals and driving successful outcomes through effective leadership, management, and collaboration. Your Responsibilities - Engage with senior leaders across the enterprise to share strategic portfolio health, including risks, interdependencies, and impacts, and provide risk mitigation recommendations. - Proactively identify portfolio risks and develop mitigation strategies to ensure successful delivery. - Advance program management best practices and continually improve processes to increase innovation, efficiency and consistency in delivery. - Provide recommendations on portfolio and work structure to support product and agile-aligned delivery. - Model financial and human capacity constraints, and manage sequencing and release decisions for optimal enterprise execution. - Conduct initiative and portfolio assessments and provide recommendations to executive leadership. - Manage vendor relationships and address performance, issue resolution, and impact management. - Partner with business teams to drive accountability for portfolio performance, including adjustments to timing, resourcing, and capacity planning; and alignment of strategic deliverables. - Ensure portfolio alignment to strategic objectives; define and own KPIs to measure portfolio success. - Develop and own strategic portfolio roadmap; including initiatives, milestones, and deliverables. - Drive strategic portfolio decision-making and ensure optimal execution of the organization's investment agenda. - Evaluate and manage the performance and development of direct reports in alignment with the individuals’ professional goals and organizational needs. Qualifications - 5+ years of related professional experience, with at least 1 year of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Experience in scrum, program, or project management, within strategic product- or agile-led environments. - Demonstrated analytical capability and data-driven decision-making. - Excellent interpersonal, verbal, and written communication including coaching and advising organizational leadership. - Strong leadership and team management skills, with the ability to inspire and guide multidisciplinary teams. - Strong business acumen and technical depth to engage in problem solving with business and technical teams. - Strategic thinking and planning capability to navigate complex problems and drive solutions. - Ability to create and deliver methodology and framework from ideology to delivery incorporating people, process, and technology needs. - Proficient in program management tools and methodologies. - Strong program management skills and a track record of working in a complex, multi-stakeholder corporate environment that requires deep relationship management. - Financial acumen. - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and Experience - High accountability and comfort operating in ambiguity. - Demonstrated thought leadership in product-led delivery, including evolving agile practices and ways of working to improve outcomes. Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $102,400.00 - $138,300.00 - $174,200.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Role Description This position supports and helps execute the organization’s new Coupe sales goals, business development, and broker/consultant relationship management to win and retain business. This individual is accountable for leading teams that prospect and sell new Coupe business on acceptable financial terms, and for ensuring that the voice of the customer is represented to other areas of the Coupe operations such as operations, account management, and IT. The position supports gaining executive endorsement for Coupe business and alignment with corporate objectives to secure new business opportunities across Large Group and National segments. This position will drive financial performance and growth to meet corporate goals in conjunction with their leadership. - Influences a diverse set of contacts across functions and at all levels internally and externally. Responsibilities - Increase pipeline opportunities for Coupe and close sales across market segments by developing, directing, and driving the distribution and direct prospecting strategies in conjunction with their leadership. - Lead, motivate, and coach the sales team to deliver high performance and customer satisfaction. - Support the training and market rollout with new BCBS partner plans. - Develop and drive a relationship management plan with key strategic purchasing influencers to enhance market share and our reputation as an innovator and critical market player, while ensuring Coupe’s business objectives are met. - Challenge market financial assumptions, drive negotiation, and gain agreement from strategic partner agencies on Coupe’s economic value, resulting in an increased market position leading to a higher close rate. - Develop, coordinate responses to fully qualified RFPs and present our proposed solution to demonstrate a differentiated competitive position beyond price. - Persuasively present proposals to strategic partner agencies and customers, reinforcing the value of Coupe’s approach that supports client objectives and needs. - Secure qualified opportunities for Coupe to propose its services, through a broker/consultant channel and/or directly to the prospect and lead an internal cross-functional group to secure a compelling proposal and to develop convincing sales presentation(s). - Provide education to strategic partner agencies on Coupe’s product, services, and operational initiatives (e.g. claims management, account reporting, and member services) and serve as their Coupe Subject Matter Expert to enhance our relationship and increase Coupe’s brand loyalty. - Assist in the development of the broader strategic planning process. - Support the organization's participation in consultant sponsored programs, such as exchanges and clinical programs. Qualifications - 7+ years of related professional experience, with 3+ years of management experience. - Proven ability to be a people leader and be able to motivate and coach staff to achieve goals. - Demonstrated business acumen with the ability to lead, drive results and excel in a collaborative environment. - Advanced knowledge of health plan finance, underwriting, and risk management. - Financial capabilities including ability to read, understand, interpret, and present complex financial options related to health insurance. - Superior oral, written, and interpersonal communication skills to influence and negotiate with key large group and national clients, and brokers. - Highly self-motivated with a track record of developing and executing strategic partner or agency sales plans. - Overnight travel as required. - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and Experience - Bachelor's degree. - Knowledge of Blue Cross and affiliates products. - 3+ years of management experience. Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits - $155,000.00 - $170,000.00 - $185,000.00 Annual + Commission. - Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. - We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance. - Life insurance. - 401k. - Paid Time Off (PTO). - Volunteer Paid Time Off (VPTO). - And more. Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have This position is responsible for the design and delivery of best-in-class training and development for the Coupe Operations team to support steady state and growth strategies. This role will contribute to and overall influence organizational and individual performance by assessing needs, evaluating trends, and collaborating with business partners to create effective learning solutions and internal communications. Role will own the coordination and development of internal communication strategies that enhance the performance of Coupe Health, advance business objectives and reinforce company culture, mission and values. Your Responsibilities - Leads the design and delivery of development solutions using creative adult learning methods and approaches including hybrid and virtual training solutions. - Leads the development of multiple methods of learning solutions including classroom, virtual, e-learning, and on-the-job training methods. - Effectively builds and manages relationships within Coupe to ensure all communication strategies are achieved and all communications are consistent, well-executed and evaluated. - Influence and partner with Operations leadership to address the training needs of the Health Valet team. This will include monitoring trends such as Average Handle Time, Average Speed to Answer, Hold Time, to better assess evolving training needs to improve the overall performance and effectiveness of operations associates and retain new talent. - Develops and delivers internal change management related communications specific to product releases, operational changes, including legislative requirements, and developments. - Consults with key stakeholders on the development and design of training programs to ensure a best in class learning experience in operations. - Creates an environment in which people can find exciting and challenging work; provides opportunities for each employee in operations to develop to their full potential and to influence the way in which they relate to work, the organization, and the culture. - Ensures the effectiveness of products/processes and customer satisfaction through on-going observations and evaluations of current performance using appropriate assessment, evaluations, and problem-solving techniques. Required Skills and Experience - 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - 1 year team or project lead experience. - Demonstrated ability to think and plan strategically. - Demonstrated experience managing vendor relationships. - Demonstrated ability to build successful collaborative relationships. - Demonstrated initiative in identifying and assessing customer needs. - Demonstrated experience in problem-solving and analytical skills. - Strong organizational and communication skills (both verbal and written). - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and Experience - Bachelor’s degree in related field. - Knowledge of Confluence, SharePoint, and Teams. - Demonstrated ability to lead and manage projects. - Innovative mindset and willingness to Find a Better Way. - Prior experience with a Learning Management System (LMS). - Project Management certification. - Intermediate to advanced proficiency in PowerPoint and Excel. Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $79,100.00 - $104,800.00 - $130,500.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have: As a Partner Manager, you will serve as a trusted advisor and subject matter expert on Coupe Health products for national carrier and TPA partners. You will be responsible for building and sustaining strong partner relationships, ensuring operational excellence, and driving growth across Coupe’s distribution ecosystem. This role is central to partner success - balancing relationship management, execution, and strategic growth - while consistently delivering a best‑in‑class experience for partners, brokers, and employer clients. Your Responsibilities: Strategic Partner Relationship Management - Cultivate and deepen relationships with assigned health plans and TPAs - Build trusted relationships across partner leadership and operational teams - Provide oversight, guidance, and resolution to escalations - Manage the overall health of assigned partnerships, including delivery of Quarterly and Annual Business Reviews - Develop and maintain internal Strategic Account Plans (SAPs) to align cross‑functional teams around partner goals Growth, Renewals, and Revenue Enablement - Oversee contracting and renewal activity for an assigned book of business - Ensure compliance with contractual commitments and obligations - Provide consultation and guidance to increase adoption of Coupe/SimplePay for slice business, with a focus on movement toward full replacement - Drive adoption of additional solutions that create incremental revenue opportunities Operational Excellence & Execution - Ensure adherence to Standard Operating Procedures (SOPs) and best practices - Monitor data, reporting, and performance against Service‑Level Agreements (SLAs) - Develop and maintain processes for tracking partner performance and satisfaction - Collaborate closely with Implementation, Operations Support, Sales, Product, and Marketing to support partner success - Engage directly with employer groups as needed to present Coupe solutions and deliver employer‑level communications - Analyze market trends and partner feedback to inform strategic and operational decisions - Work under the guidance of the Principal Partner Manager to support complex partner accounts and broader portfolio initiatives Required Skills and Experience: - 3+ year of experience managing health plan partners or demonstrated success supporting senior leaders responsible for health plan relationships - In lieu of direct management of Health Plan Partner, proven success supporting Sr Level staff responsible for Health Plan relationship is sufficient. - Possess and maintain a valid state Producer License in the lines of Life & Health/ Accident within 60 days of employment - Experience carrying a quota or at-risk compensation - Deep understanding of the health plan ecosystem, including TPAs and national brokers/consultants - Proven success in partner enablement, including KPI development and monitoring, training, sales support, and customer service coordination - Skilled in cross-functional collaboration with leadership, sales, marketing, product, and operations - Strong written and verbal communication skills, including executive-level presentations - Negotiation and contracting experience - Ability to travel approximately 25% of the time to support partner activities, sales meetings, or other essential meetings requiring in-person attendance. - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills and experience: - Bachelor's Degree - Experience in the alternative health plan or non‑traditional benefits space - Project management experience leading cross‑functional initiatives - CRM (preferably SalesForce) proficient Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $107,200.00 - $117,200.00 - $127,200.00 Annual + Commission Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com. Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.

Title: Quality Assurance Advocate Location: Eagan, MN time type Full time Remote - USA Hybrid job requisition id R0006335 Job Description: About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have This roleis responsible forconducting Coupe Customer Service quality reviewsin order tobuild a consistent customer experience, to advocate for our members, and to provide associates and leadership with feedback in support of improved performance. This role alsoprovidesobjective insights through the monitoring of compliance with documented rules and requirements. Your Responsibilities - Perform and document quality review checks for Operations business partners that support best practices and improve overall customer experience - Analyze quality review results to provide associate feedback and toidentifytrends and opportunities for improvement in collaboration with peers and Training - Able and willing to support new hire associates with hands-on interactive training and feedback - Increase associate abilities to meet member and customer needs (Member Advocacy Fluency) through partnership with Training and Operations leadership - Adapt to evolving healthcare guidelines and processes to help associates provideaccurateand complete information to members who are on their health journey - Act as a compliance partner to mitigate risk and ensure HIPPA and NCQA accreditation standards are met Required Skills & Experience - 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. - Minimum of 1 year of operations related experience in one or more of the following areas:Customer Service,Claims,Membership, International Standard of Quality Control (ISC),Appeals & Grievance, andPayment Integrity - Self-Starter with high initiative - Proven ability to work independently - Excellent organizational skills with strong attention to detail - Demonstratedtrack recordof achievement withabilitytoidentifyopportunities and deliver on customer expectations. - Strong collaboration, problemsolvingand consensus building skills - Demonstrated effective interpersonal and conflict resolution skills - Excellent verbal and written communication skills - Proven ability to interpret and analyze data, draw conclusions, and provide recommendations for process improvement - High school diploma (or equivalency) and legal authorization to work in the U.S. Preferred Skills & Experience - Bachelor’s degree - Previousexperience providing feedback, coaching, and mentoring - Experience using Salesforce or other CRM tools - Strong Excel skills, including data analysis and reporting - Familiarity with NCQA standards Role Designation Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Compensation and Benefits $60,000.00 - $69,100.00 - $85,000.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life insurance - 401k - Paid Time Off (PTO) - Volunteer Paid Time Off (VPTO) - And more Equal Employment Opportunity Statement At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.