• Respond to requests from law enforcement and government authorities globally. • Review and assess requests related to critical safety incidents, emergency and emergency-in-progress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the client community safe. • Identify and flag potentially high-risk requests for internal escalation and review to LE Ops management. • Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials. • Comprehensively document investigation results and decisions. • Maintain high levels of confidentiality and accuracy while performing investigations. • Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests. • Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities. • Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues. • Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates. • Ensure that urgent cases are identified, actioned effectively, and handled in accordance with applicable laws and internal community standards and policies.

• Serve as the primary point of contact for tenant service requests and inquiries. • Assist in establishing and maintaining positive relationships with tenants, ensuring timely follow-up on concerns and compliance with lease requirements. • Coordinate with local vendors for repairs, maintenance, inspections, and compliance documentation. • Assist in onboarding and managing vendor relationships, including scheduling and performance tracking. • Troubleshoot property-level issues, identify areas for improvement, and provide actionable recommendations. • Track and manage lease expirations, renewals, rent escalations, and other critical dates. • Monitor rent collections and escalate delinquencies to accounting or legal as needed. • Maintain organized digital records of lease documents, vendor contracts, COIs, and compliance records. • Assist in preparing annual property budgets and monitor expenses to ensure adherence. • Assist in calculating CAM charges and support reconciliation and collection processes. • Review and code operating expenses per company policies. • Generate reports including occupancy updates, lease tracking summaries, work order logs, and variance analyses. • Support capital project tracking and vendor follow-up. • Submit timely updates and participate in recurring internal property status meetings.

• The Chemical Technician plays a critical role in our engagement and customer longevity. • It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. • Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products • Site Preventative Care & troubleshooting: Titration of product as needed Volumemetrics for product as needed Minor chemical equipment/application repairs • Customer Satisfaction: Responsible for site chemical conversions & installations, and keeping the customers informed of progress Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility • Maintain Wash Key Reporting - Service Report Conduct NCS Site Surveys using the template • Support & execute on corporate accounts (CTC) per the protocols Provide on-site revenue program training Conduct Technical & Chemistry basic training with appropriate location personnel Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site. • Customer Expansion: Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management.

• Implement and maintain best practices for in-store merchandising, including fixture placement, planograms, display compliance, and security measures (e.g., tethers, alarms, and loss prevention strategies). • Track and manage project timelines, workback schedules, and deliverables to ensure on-time execution. • Help manage the execution of merchandising strategies to optimize Nex Playground’s presence at retailers, warehouse clubs and other key partners. • Manage vendor relationships, including RFQs/RFPs, budget processing, and purchase orders needed for fixture maintenance and refreshes. • Conduct research on display effectiveness to drive the evolution of merchandising strategies and interactive demo experience. • Analyze retail performance metrics and use data-driven insights to refine merchandising strategies and increase brand awareness. • Effectively communicate project updates, risks, and timelines to cross-functional teams and leadership. • Propose, design, and implement process improvements for the fixture database and store list maintenance.