National Carwash Solutions logo
National Carwash Solutions

The Leading Industrial Technology Partner for Car Wash Solutions

Chemical Technician

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 1973H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

70 days ago

Salary

$28 - $33 / hour

Seniority

Senior

Associate DegreeEnglish

Job Description

Chemical Technician

National Carwash Solutions

• The Chemical Technician plays a critical role in our engagement and customer longevity. • It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. • Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products • Site Preventative Care & troubleshooting: Titration of product as needed Volumemetrics for product as needed Minor chemical equipment/application repairs • Customer Satisfaction: Responsible for site chemical conversions & installations, and keeping the customers informed of progress Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility • Maintain Wash Key Reporting - Service Report Conduct NCS Site Surveys using the template • Support & execute on corporate accounts (CTC) per the protocols Provide on-site revenue program training Conduct Technical & Chemistry basic training with appropriate location personnel Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site. • Customer Expansion: Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management.

Job Requirements

  • Associate Degree in Business Administration or related field preferred; or equivalent practical experience
  • Car Wash experience is preferred but not required
  • Basic mechanical knowledge & aptitude
  • Ability to communicate internally and externally across all levels of the organization
  • Good microsoft office skills and basic knowledge of a computer
  • Demonstrated ability to provide the highest level of customer service and support.
  • Ability to function with minimal supervision and work in a team environment.
  • Must be a self-starter and be extremely motivated.
  • Exemplary organizational skills and attention to detail
  • Ability to support overnight travel up to 40% based on territory & customer needs.

Benefits

  • comprehensive health, dental and vision coverage
  • matching 401(k)
  • paid time off
  • professional development
  • training
  • flexibility
  • opportunities for advancement

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