• Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails. • Regularly review customer accounts to identify outstanding balances and ensure accurate allocation. • Maintain a clean and up-to-date AR aging report. • Lead negotiations with clients to establish payment plans that protect Panoptyc’s cash flow. • Collaborate with internal Sales and Customer Success teams to resolve disputes impacting payment. • Identify the "why" behind payment delays and implement solutions to prevent future friction. • Maintain meticulous records of all communications and transactions in our systems. • Provide regular reports to Finance leadership on collection status and aging trends. • Proactively identify areas for process improvement within the billing and collections workflow. • Act as the primary, professional point of contact for all client inquiries related to billing. • Build positive, long-term rapport with client stakeholders to ensure Panoptyc is a priority in their payment cycles. • Ensure all activities comply with company policies and relevant financial regulations.

Collections Specialist (B2B) Job Description The Collections Specialist manages an assigned portfolio of accounts receivable, focusing on past-due balances and escalated accounts that require advanced collection efforts. This role involves high-volume outbound calls and emails to customers, resolution of financial discrepancies, and close collaboration with internal stakeholders to drive timely payments while maintaining positive customer relationships and safeguarding sensitive information. Responsibilities - Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require a higher level of collection effort. - Conduct direct collection activities through 30–35 outbound calls per day and follow-up emails to customers to resolve past-due balances. - Prepare collection letters and request attorney involvement when appropriate, and recommend accounts for third-party collection and/or write-off when necessary. - Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations where additional leverage or support is needed to achieve collection goals. - Monitor and resolve financial discrepancies on customer accounts, ensuring balances and records are accurate and up to date. - Maintain detailed notes and documentation on all accounts to accurately reflect collection efforts, customer responses, and next steps. - Work returned statements as needed to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data. - Ensure the security and privacy of customer information and files in all collection activities and record-keeping. - Utilize ERP and Microsoft Office tools, including Excel, to track, analyze, and report on collection activities and account status. - Apply a basic understanding of statistics and data analysis to review trends and support informed collection decisions. - Follow applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, in all interactions and processes. - Collaborate with team members while also working independently to meet collection targets in a fast-paced environment. - Perform other related duties as assigned to support the overall effectiveness of the collections function. Essential Skills - At least two years of experience in collection and credit work. - Proven ability to handle a call volume of approximately 30–35 collection calls per day. - Strong collections and customer service skills with a professional and persuasive communication style. - Experience managing aging reports and collections workflows. - Proficiency in Microsoft Excel and the broader Microsoft Office Suite or related software. - Hands-on experience working with ERP systems for account management and data updates. - Excellent verbal and written communication skills, including clear documentation of account notes and correspondence. - Ability to work effectively both independently and as part of a team in a fast-paced environment. - Proficient typing skills sufficient to keep up with call volume and documentation requirements. - Basic understanding of statistics and data analysis to interpret account and collection data. - Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. - High school diploma or equivalent. Additional Skills & Qualifications - Associate or bachelor’s degree preferred, but not required. - Demonstrated ability to manage multiple accounts and priorities while maintaining attention to detail. - Comfort working with data in spreadsheets and ERP systems to track, analyze, and report on collection activities. - Strong problem-solving skills to identify and resolve financial discrepancies and complex account issues. - Ability to maintain professionalism and confidentiality when handling sensitive customer information. Work Environment This is a fully remote position operating in the Eastern Time Zone. The standard workday starts between 8:00 a.m. and 9:00 a.m. Eastern, with an eight-hour workday that includes an unpaid lunch break. Job Type & LocationThis is a Contract to Hire position based out of Montville, NJ. Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Role Description We are seeking a detail-oriented and analytical Senior A/R Collections Specialist to own collections performance across all accounts receivable and directly impact cash flow and DSO. This role goes beyond transactional collections work and requires independent judgment, decision-making authority, and ownership of account outcomes. The individual will evaluate account risk, determine appropriate collection strategies, execute actions, and partner cross-functionally to resolve issues and improve payment performance. Key Responsibilities - Own collections performance across all accounts receivable, including aging, DSO, and cash collection outcomes. - Evaluate account status, payment behavior, and risk to determine appropriate collection strategies. - Execute collection activities (calls, emails, follow-ups) to drive timely resolution of outstanding balances. - Proactively manage delinquent accounts, identify risks, and drive resolution. - Research and resolve invoice, billing, payment, and account discrepancies. - Maintain detailed records of collection activity, customer communication, and payment commitments. - Reconcile customer accounts and ensure accuracy of account balances. Decision-Making & Escalation Authority - Approve payment plans within defined thresholds based on account evaluation. - Determine and execute escalation actions in accordance with company policies, including account suspension and placement with third-party collection agencies. - Recommend write-offs based on account analysis, following established approval processes. - Escalate complex or high-risk situations as needed while maintaining ownership of resolution. Cross-Functional Partnership - Partner with Billing, AP, Sales, Customer Success, and Accounting teams to resolve payment issues, disputes, and customer concerns. - Provide insights on customer payment behavior and account health to internal stakeholders. - Support alignment between customer onboarding, billing accuracy, and payment outcomes. Analysis & Continuous Improvement - Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes. - Identify opportunities to improve billing accuracy, collections workflows, and customer experience. - Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash flow predictability. Reporting & Close Support - Prepare and analyze reports on aging, collections performance, bad debt risk, and account status. - Provide inputs into cash flow forecasting based on collections trends. - Support month-end closing activities related to accounts receivable. Qualifications - Associate’s or bachelor’s degree in accounting, Finance, or Business preferred. - 5+ years of experience in accounts receivable, collections, or billing (B2B preferred). - Demonstrated ability to manage collections performance and influence outcomes across accounts receivable. - Experience exercising independent judgment in account management and escalation decisions. - Strong understanding of accounts receivable processes and aging schedules. - Excellent communication, negotiation, analysis and problem-solving skills. - Proficiency in Excel and experience working with large datasets. - Experience with NetSuite and Salesforce. - Ability to manage multiple priorities in a fast-paced environment. Requirements - Experience in SaaS or subscription-based billing environments (preferred). - Familiarity with customer portals, payment applications, and dispute management (preferred). - Ability to work independently and build cross-functional partnerships (preferred). Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.  The Internal Collections Representative is responsible for contacting and managing the accounts of past residents who owe AMH a balance by negotiating repayment terms, setting up payment arrangements, disputing charges, ensuring payments are made in accordance with the signed agreement, and ensuring those signed agreements reach completion. Responsibilities: - Communicate with previous tenants via outbound calls, inbound calls and/or emails regarding bast due balances. Provide accurate and timely assistance and document activity in CRM database. - Support the department by performing administrative duties such as noting accounts, managing profiles, and updating records. - Support the team by attending meetings and participating in growth and development opportunities including coaching and attending training. Requirements: - High School Diploma or equivalent required. - Minimum 2 years of Collections experience, preferably in a call center environment. - Experience with customer service software applications. - Understanding of VOIP phone systems - Knowledge of Real Estate or Property Management industry preferred. - Intermediate PC and MS Office skills. - Bilingual abilities (English/Spanish) are a plus - Excellent problem-solving, organization, time management, conflict resolution, and communication skills. - The ability to maintain confidentiality. Compensation The anticipated pay range/scale for this position is $20.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive monthly bonus payments. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. #LI-DNP