AMH

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.  The Internal Collections Representative is responsible for contacting and managing the accounts of past residents who owe AMH a balance by negotiating repayment terms, setting up payment arrangements, disputing charges, ensuring payments are made in accordance with the signed agreement, and ensuring those signed agreements reach completion. Responsibilities: - Communicate with previous tenants via outbound calls, inbound calls and/or emails regarding bast due balances. Provide accurate and timely assistance and document activity in CRM database. - Support the department by performing administrative duties such as noting accounts, managing profiles, and updating records. - Support the team by attending meetings and participating in growth and development opportunities including coaching and attending training. Requirements: - High School Diploma or equivalent required. - Minimum 2 years of Collections experience, preferably in a call center environment. - Experience with customer service software applications. - Understanding of VOIP phone systems - Knowledge of Real Estate or Property Management industry preferred. - Intermediate PC and MS Office skills. - Bilingual abilities (English/Spanish) are a plus - Excellent problem-solving, organization, time management, conflict resolution, and communication skills. - The ability to maintain confidentiality. Compensation The anticipated pay range/scale for this position is $20.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive monthly bonus payments. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. #LI-DNP

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Resident Services Specialist II to join our team. This role is integral to our operations, providing effective customer service to both tenants and non-tenants through incoming calls and e-mails. The successful candidate will have in-depth knowledge of our company’s products and programs. - Handle inbound calls and/or emails from tenants, vendors, potential tenants on a daily basis, regarding company properties, resident accounts, resident maintenance repairs, to determine appropriate solutions. - Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling. - Provide accurate and timely assistance to the caller and document transactional activity in CRM database or other systems, ensuring proper call handling and follow up as needed. - Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and timely manner within job scope. - Place outbound calls to follow up with customers and property management regarding actionable items and/or provide additional information. - Support the department by assisting with special projects and other administrative duties as assigned. - Attend in-person meetings and trainings as required. Qualifications - High school diploma or GED required. - Associate’s Degree preferred. - A minimum of one year of experience within an inbound call center environment required. - Experience with customer service software applications preferred. - Bilingual abilities (English/Spanish) are a plus. - Knowledge of Real Estate, construction, and/or Property Management industry preferred. - Proficiency in PC skills and MS Office Suite required. - Excellent communication (verbal and written), problem-solving, time management and conflict resolution skills. - Strong relationship management, organizing and customer service skills. Requirements - Compensation: The anticipated pay range/scale for this position is $19.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. - Additional Compensation: This position is eligible to receive monthly bonus payments. Benefits - Employees have the opportunity to participate in medical, dental and vision insurance. - Flexible spending accounts and/or health savings accounts. - Dependent savings accounts. - 401(k) with company matching contributions. - Employee stock purchase plan. - Tuition reimbursement program. - The Company provides 9 paid holidays per year. - Upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.