• Handles processes and projects independently • Uses judgment on moderately complex issues • Produce and maintain solution design standards • Analyze operational procedures and suggest systemic solutions • Ability to configure term sheets and rules in ProMerit • Communicate professionally and timely with clients • Coordinate meetings and take notes • Liaise with teammates for coverage

• Implement and manage tags via Google Tag Manager (GTM) for multiple clients • Configure events, conversions and parameters in Google Analytics 4 (GA4) • Install and validate media pixels on platforms such as Meta, Google Ads, TikTok, LinkedIn and others (Conversion Tracking) • Perform tracking validation/audit routines and troubleshooting to ensure data quality and prevent discrepancies • Support the implementation of data layers with technical teams, following predefined specifications • Ensure proper functioning of measurements to support media strategies • Ensure configurations in advertising platforms allow the BI team to view correct data in dashboards (Looker Studio, Power BI or similar) • Manage requests for multiple clients, ensuring deadlines and quality of deliverables

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Franchise Services Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Franchise Services is a Global team, looking for an analyst to support critical data and analytical capabilities that drive several Franchise Services programs and functions, including (but not limited to):• Franchise analytical support o Support the data and analytical needs of the Franchise organization to optimize customer performance, drive revenue, identify Mastercard product and service opportunities and support oversight programs that secure the payments network• Franchise Management Program (FMP) expansion o Customer operational metrics, benchmarking, and candidate selection for performance optimization• Service Provider Risk Management Program (SPRMP) strategy o Analysis of internal customer and service provider data and activity to risk manage the service provider ecosystem and prioritize high risk candidates for remote / onsite reviews• Value Quantification and Referrals strategy o Quantification and reporting on the value of Franchise Services Programs o Quantification and reporting on the value of Program Referrals to other partners and stakeholders within the organization Role / Responsibilities: • Performs routine analysis of team metrics and data for use in performance reporting and business improvement initiatives• Successfully and independently resolves complex requests or issues by using non-routine analysis or solutions• Provides general team analytical support, including handling of Ad-hoc requests from other teams in Franchise, and management, development and delivery of production and self-service style reports• Reviews customer and stakeholder feedback to evaluate and implement process and reporting enhancements• Supports successful management of FMP and SPRMP, while developing in-depth expertise in those areas• Assists with the expansion of FMP Remote Reviews, including creation of new modules and content in Qualtrics system• Maintains strong understanding of service provider operational practices, products, services, innovations, standards, and best practice• Looks for complementary products, services, and solutions to enhance Remote Referrals process Core Competencies: • Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients.• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills.• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.• Communication and Presence: Excellent written and verbal communication skills• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes.• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity. All About You: • Advanced Excel skills, including experience using PowerPivot and MDX Statements• Advanced Analytics skills, including: o Experience dealing with large data sets, creating complex SQL queries and joins, and modeling data o Experience with data visualization / dashboarding tools: Power BI, Tableau, Domo, Alteryx• Strong communications and presentation skills, including the ability to work with people across a matrix organization at all levels• Ability to influence and engage others under one common goal• Ability to think outside the box to solve for the unknown• Ideally: o Understanding of financial institution and payment service provider operational structures and practices o Understanding of payment service provider categories and functions • Preferred skills (but not essential): o Experience using Qualtrics and / or Salesforce.com o Experience working with Hadoop Big Data environments, including Impala, Hive, HDFS o Experience using TIBCO WebFOCUS BI software o Experience using IBM Spectrum LSF Job scheduling software o Experience with high-level programming languages: Python, PHP, or similar o Understanding of Agile and Product Management Excellent (PME) principles o Understanding of web and mobile applications Corporate Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Support the Lock Desk by processing rate lock, change, and extension requests • Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed • Process change requests, reprice requests, and extension requests • Assist Loan Officers with post-lock file inquiries • Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements • Assist with system, product, and procedural inquires.